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Assort Health is building healthcare that remembers.
From call center automation…
From call center automation…
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Jeffery L. reposted thisJeffery L. reposted thisMedical Group Management Association Annual, that’s a wrap. After a packed few days in San Antonio, one moment we’re especially proud of was seeing the room stay engaged throughout our session, taking photos of the slides and asking thoughtful questions through the end. Jeffery L. joined Kemuel Carey of TidalHealth Peninsula Orthopaedic Institute and Michelle Yarnall, CMPE, CPC of PEDIATRIC ASSOCIATES OF SOUTHWEST MISSOURI, LLC to discuss why patient access should be treated as a growth and operating priority, not simply a call center metric. One insight from the conversation: appointment confirmations alone accounted for about 40% of call volume at one practice. That is routine, high-volume work that can be handled without asking staff or patients to sit in another queue. The question at the center of the session: Did the patient accomplish what they needed? Kemuel and Michelle shared how their organizations built more sustainable access models while keeping staff involved and reserving human time for the situations that require empathy, judgment, and clinical context. The session was one part of a much bigger team effort. From the booth and demos to the content, design, logistics, and conversations on the show floor, so many people helped bring Assort’s MGMA presence to life. Thank you to our speakers, the entire Assort Health team, and everyone who spent time with us in San Antonio: Amaya Tenorio (Gonzalez), Katie Cranston, Jordan "Scooter" Cecere, Leo Sundstrom, Jake Puckett, Henry N, Tiffany Chen, Michael Schwartz, Kathryn Efird Pappas, Allyson (Ally) McKenzie, Jon Corn, Aaditya Gupta, Deven Budgujar, Henry Sorenson Lauren Chioma (Ogbogu) Knight, Aaron Schatz, Anjali Mehta, Grace Lindsay, Ethan Thomas, Leo Sundstrom We have a full fall of events ahead, and we can’t wait to keep the conversations going from coast to coast. #MGMA2026 #PatientAccess #HealthcareOperations
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Jeffery L. shared thisFlu season is a good stress test for a patient access platform. Call volume at a pediatric practice can double almost overnight, and every one of those calls needs something different: a same-day symptom check, a vaccine question tied to a kid's age and history, a routine reschedule. Get the rules wrong and you're either mishandling something urgent or burning staff time on something routine. Across 1,300+ providers in family medicine, internal medicine, and pediatrics, our agents resolve 95% of patient access interactions that don’t require escalation. That number matters to us because it's a proxy for whether the underlying logic, the payer rules, the escalation paths, the clinical judgment calls, is actually working in production. Good to see it hold up at the practice level too. PEDIATRIC ASSOCIATES OF SOUTHWEST MISSOURI, LLC got 45 hours a month back for their team during peak season. Annapolis Internal Medicine LLC cut hold times 75%. More on our expansion across primary care: https://lnkd.in/gTW3t53e
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Jeffery L. shared thisAlmost a decade ago, Olivia Levine and I were classmates at Duke. Today, we're talking about one of the most consequential and overlooked problems in healthcare: whether a patient can actually get through the front door. Assort started with a simple conviction. Healthcare should remember who you are, understand what you need, and help you reach the right care without making you repeat your story or spend 35 minutes on hold. We deliberately began with some of the hardest specialties, including orthopedics. Building for complex body parts, conditions, providers, insurance requirements, and scheduling rules forced us to develop systems capable of navigating the nuance of real healthcare. Today, our AI agents have supported more than 200 million patient interactions across 23 specialties. But we're still building toward the larger vision: a context layer that supports patients throughout the entire care journey. Thank you, Olivia, Itay Inbar, and the Greenfield Partners team for featuring Assort Health and for the thoughtful conversation.Jeffery L. shared thisJeffery L. and I met at Duke almost a decade ago, and since then I've had a front-row seat to him building AI agents to solve healthcare's most annoying problem: getting someone to answer the phone. Today his company Assort Health is worth $1.2bn and one of the fastest-growing in healthcare AI. Our interview with Jeff as part of Greenfield Partners' series interviewing past AI Disruptors 60 winners.
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Jeffery L. shared thisYou can have demand. You can have provider capacity. And you can still fail to grow if patients can’t get in the door. That’s the premise behind a conversation I’m looking forward to moderating at #MGMA26 with Kemuel Carey of TidalHealth Peninsula Orthopaedic Institute and Michelle Yarnall, CMPE, CPC of PEDIATRIC ASSOCIATES OF SOUTHWEST MISSOURI, LLC. They’ve dealt with very different access challenges: one persistent, one highly seasonal. But both have had to solve the same fundamental problem: turning patient demand into scheduled care. We’ll talk about how to find the real constraint, which metrics tell you whether access is working, where technology can create leverage, and where human judgment and empathy matter most. 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗔𝗰𝗰𝗲𝘀𝘀 𝗜𝘀 𝗬𝗼𝘂𝗿 𝗡𝗲𝘅𝘁 𝗚𝗿𝗼𝘄𝘁𝗵 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 Sept. 29 | 8:30–9:30am | San Antonio Looking forward to a practical conversation with two operators who have lived this firsthand.
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Jeffery L. shared thisWhat an incredible and energizing offsite. I’m fired up for the second half of the year. Standing in a room full of people who weren’t at Assort Health a year ago, building things that didn’t exist a year ago, it hit me just how much has changed. We’ve more than tripled the team in 12 months. But what stood out most was this: people here genuinely like each other. There’s real respect across teams, but also real friendship, and that’s rare. There will be hard stretches ahead. There always are. Going through them alongside people who care about you and have your back makes all the difference. Victory belongs to the most tenacious. And we are the most tenacious. Everyone has a cowboy hat now. Assort Ranch coming soon. 🤠💙
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Jeffery L. shared thisA referral is one of the most important patient access workflows in specialty care. And today, far too many referrals still stall before the patient ever gets scheduled. I know because I’ve been trying to get a sleep study scheduled for months. The referral was placed. The office called me. I was in meetings when they called, missed them a few times, and now the next step is on me to find time to call back. Months later, I still haven't gotten the sleep study. Too many referral workflows still depend on staff to read every document, key data into the EHR, figure out where the patient should go, reach them, and get the appointment on the books. A more organized referral inbox doesn't solve that. Specialty care organizations don’t need a better queue. They need the work done. Today, Assort Health announced the general availability of Referrals, an AI agent that owns the referral workflow from receipt through scheduling. It reads and structures the referral, applies the practice's rules, contacts the patient, and books the right provider and appointment type. When a case requires human judgment, staff step in with the relevant context already attached. Otherwise, the referral keeps moving until the patient is sitting with the right specialist. See what that looks like at Concord Orthopaedics
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Jeffery L. shared thisWe're hiring Sr Agent Product Managers at Assort Health. Every time you call a doctor's office, the system forgets you the second you hang up. Hold music, re-explaining everything, getting bounced between lines. We're building the AI agents that fix it, and Agent PMs are the people who make sure these agents actually deliver for patients. This is a unique opportunity to own our AI agents from kickoff to fully deployed. You'll lead implementations of our largest enterprise customers end to end, translate messy operational reality into structured logic, and stand up the systems that let us onboard the next million patients. If you're energized by solving complex problems, looking to design scalable systems, and have a passion for healthcare, we'd love to hear from you. Learn more and apply here:
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Jeffery L. shared thisPatients experience one healthcare journey. Behind that journey are dozens of departments, systems, and teams. Patients don’t see those handoffs. They simply know whether they were able to get the care they needed. Building AI for that reality requires more than improving individual workflows. It requires understanding how scheduling, referrals, intake, and every other interaction fit together to move patients to the right care. That's why I'm excited to welcome Sunny Eappen as Assort Health's first Chief Medical Officer. Sunny has practiced medicine, led clinical operations, and served as President and CEO of a six-hospital health system. He understands the operational complexity behind every patient journey because he's spent decades responsible for making it work. That perspective will help shape both what we build and how we partner with health systems. He is also an exceptionally thoughtful, grounded leader who brings every conversation back to what will make healthcare work better for patients and the people caring for them. Watch Sunny share why he chose to join Assort and what he believes AI can make possible for healthcare.
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Jeffery L. reposted thisJeffery L. reposted thisThe hardest part of building AI for healthcare isn’t automating a task. It's understanding how every decision affects the rest of the system. A scheduling decision affects capacity. A referral delay affects whether a patient reaches care. A routing error creates work for another team. Every operational decision has consequences across the health system. We’re excited to welcome Dr. Sunny Eappen as Assort Health’s first Chief Medical Officer. Sunny has spent his career navigating those connections as a practicing physician, Chief Medical Officer and Interim President at Brigham and Women’s Hospital and Massachusetts Eye and Ear, and most recently as President and CEO of the University of Vermont Health Network. He joins Assort to help ensure our AI is grounded in clinical best practices, built for safe patient interactions, and designed around the operational complexity of delivering care. Sunny’s appointment also strengthens our growing Health Systems team, led by Imaad R., alongside Area Vice Presidents Mitch Anderson, Michael Gaines, Alex Huber, Randy Kosmalski, and Jake Puckett, as well as Patient Access Consultant Marie D'Aiuto. Watch Sunny share why he chose to build his next chapter with Assort.
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Jeffery L. liked thisJeffery L. liked thisMedical Group Management Association Annual, that’s a wrap. After a packed few days in San Antonio, one moment we’re especially proud of was seeing the room stay engaged throughout our session, taking photos of the slides and asking thoughtful questions through the end. Jeffery L. joined Kemuel Carey of TidalHealth Peninsula Orthopaedic Institute and Michelle Yarnall, CMPE, CPC of PEDIATRIC ASSOCIATES OF SOUTHWEST MISSOURI, LLC to discuss why patient access should be treated as a growth and operating priority, not simply a call center metric. One insight from the conversation: appointment confirmations alone accounted for about 40% of call volume at one practice. That is routine, high-volume work that can be handled without asking staff or patients to sit in another queue. The question at the center of the session: Did the patient accomplish what they needed? Kemuel and Michelle shared how their organizations built more sustainable access models while keeping staff involved and reserving human time for the situations that require empathy, judgment, and clinical context. The session was one part of a much bigger team effort. From the booth and demos to the content, design, logistics, and conversations on the show floor, so many people helped bring Assort’s MGMA presence to life. Thank you to our speakers, the entire Assort Health team, and everyone who spent time with us in San Antonio: Amaya Tenorio (Gonzalez), Katie Cranston, Jordan "Scooter" Cecere, Leo Sundstrom, Jake Puckett, Henry N, Tiffany Chen, Michael Schwartz, Kathryn Efird Pappas, Allyson (Ally) McKenzie, Jon Corn, Aaditya Gupta, Deven Budgujar, Henry Sorenson Lauren Chioma (Ogbogu) Knight, Aaron Schatz, Anjali Mehta, Grace Lindsay, Ethan Thomas, Leo Sundstrom We have a full fall of events ahead, and we can’t wait to keep the conversations going from coast to coast. #MGMA2026 #PatientAccess #HealthcareOperations
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Jeffery L. reacted on thisJeffery L. reacted on thisI enjoyed the #MGMA2026 annual meeting in San Antonio, connecting with health care leaders across multiple specialties, and the opportunity to join a panel discussion supporting Patient Access with Michelle Yarnall, CMPE, CPC and Jeffery L.. From here forward!
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Jeffery L. liked thisJeffery L. liked thisHealthcare’s hardest workflows are rarely hard because of one task. They are hard because every patient request carries context: provider preferences, scheduling rules, insurance requirements, clinical protocols, and the inevitable exception that does not fit the standard path. That is where AI agents are beginning to make a meaningful difference. Not by adding another recommendation or dashboard, but by navigating the complexity and completing the work. Corey Noles explores this shift in an article for The Neuron, including how Assort Health is building AI agents for the real-world workflows that shape whether patients can access care. Read more:AI Agents Are Navigating Healthcare’s Messiest WorkflowsAI Agents Are Navigating Healthcare’s Messiest Workflows
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Jeffery L. liked thisJeffery L. liked thisFlu shots are one of the most routine parts of primary care, but one of the most operationally taxing to deliver at scale. PEDIATRIC ASSOCIATES OF SOUTHWEST MISSOURI, LLC feels this every fall, when back-to-school and flu season double their call volume almost overnight. Families would be on hold for 15 minutes. Staff were pulled off patient care just to answer phones. Hiring for a few intense months a year was never going to be the answer. Today with Assort, they handle the same seasonal surge with 68% more staff capacity and 45 hours a month given back to their team. Annapolis Internal Medicine LLC took on the other side of the same problem: getting patients to actually show up. They cut hold times by 75%, and Assort’s proactive outreach accounted for 61% of all flu shot appointments booked during the campaign. We love seeing customers solve operational problems like this, where the end result is better care for their patients.
Experience & Education
Volunteer Experience
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Patient Transport Volunteer
Inova Health System
- 3 years
Health
Helped patients around the hospital and delivered them out when they were ready to go home. Conducted lab runs, transported other medical supplies, and presented patients with gifts from family and friends
Publications
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Surface Chemistry Tuning of Molecule Adsorption on Two-Dimensional Materials
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Used first principles calculations based on density function theory to conduct research on 2D materials like graphene, boron nitride, and silicene
Projects
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Development of a Highly Efficient Solar Aircraft
Calculations, design, and implementation of photovoltaic cells on a novel model solar aircraft.
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MeetUp
- Present
A web application which allows users to determine a place to meet up depending on where their starting locations are.
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Surface Chemistry Adsorption of Carbon Dioxide on 2-d materials
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The projected consisted of research pertaining to 3 materials: silicene, graphene, and boron nitride. I worked on silicene.
Honors & Awards
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PilotDC Hackathon
PilotDC
Was finalist in PilotDC hackathon from doing an Android application that helped to get people motivated and keep up with their schedule and goals.
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Siemen's Regional Finalist
Siemens
Honored as Siemens Regional Finalists for a project researching the surface chemistry tuning of 2-d materials. Went to Georgia Tech in order to compete to become national finalists.
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Hackathon 2013
TJ
Won free tickets to MoDev Hackathon convention as a result of winning our school Hackathon by creating a platforming Android game.
Languages
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Chinese
Native or bilingual proficiency
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Spanish
Limited working proficiency
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English
Native or bilingual proficiency
Recommendations received
1 person has recommended Jeffery
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