About
Strategic marketing and experiential leader with 15+ years of experience driving…
Activity
2K followers
-
Kat Leong shared thisFrom the first day I met Nick Mehta, he was the most warm, personable, and engaging human I’d ever crossed paths with. Somehow, despite being one of the busiest people I know, he makes every person feel like they are the most important. I spent just over six years working in his orbit, and watching the way he led has truly inspired my professional journey. He always puts others first, no matter what is going on, and truly leads with a human-first mentality that is inspiring. When he lost his daughter, Summer, earlier this year, I was devastated for him. And even while battling that sadness, he still continued to put others first. So it was the honor of a lifetime to partner with The Trevor Project to bring an experience to our attendees at Pulse this past week, in honor of Summer Mehta. Witnessing the outpouring of love, support, and stories of belonging from the Pulse community was exactly what I was hoping for. Thanks for reminding me that caring for others is healing.
-
Kat Leong shared thisPulse 2026 is a wrap! 🗺️✨ My 6th in-person Pulse, and this one hit different. I spend six months building an experience I hope our community loves. Seeing them actually live it — the conversations, the energy, the connections — that's why I do this work. This year's highlights: ~ The community showed up. 1,700+ CS, Customer Education, and Community leaders in one room is something you have to feel to understand. ~ The party was epic. Full stop. ~ And 2 Puppies of Pulse found their forever homes. 🐾 If that's not a mic drop moment, I don't know what is. Thank you to everyone who made the trip to Las Vegas. See you next year. 👀 And to my incredible team who brought this to life beside me — none of this happens without you. Leena Goulding, Aisha Kothawala, Lauren Olerich, Matt Hensler, Tori Jeffcoat, Sonia Moaiery, Varsha Dinesh, Trisha Mistry, Janine Mackie, CEM, CMP, DES, Tara Daly, Hayley Cromwell, Davielle Shorter, and so so many more. #Pulse2026
-
Kat Leong reposted thisKat Leong reposted thisThat’s a wrap on Pulse 2026! ⚡ Two days of big announcements, bold ideas, packed sessions, unexpected moments, and thousands of customer leaders coming together to talk about what’s next for AI, retention, community, education, and customer success. Now it’s time to take all of these conversations, insights, and ideas back home and put them into action. Until next year, Pulse 👋
-
Kat Leong shared this🗺️ Pulse 2026 is just a few days away. As your self-appointed expedition guide, a few last-minute reminders before you head to Vegas: ✅ Register for sessions in the mobile app. 85+ sessions across tracks — build your agenda now so your days are yours. ✅ Come to The Opening Expedition on Tuesday afternoon. Skip the Wednesday morning rush, pick up your badge, and an exclusive Pulse t-shirt. ✅ Book your Braindates! For the first time ever, Braindate is coming to Pulse Don't sleep on it. ✅ Find the puppies. 🐾 Available for snuggles and most importantly, adoptions. ✅ Bring a reusable water bottle. ♻️ Don't want to run out of water mid-adventure. The ruins are waiting. Hope to see you there! 🧭
-
Kat Leong shared thisFlood my feed next week, people!!!Kat Leong shared thisThe Pulse Social Rockstar Contest is officially BACK 🏆⚡ This year, we’re turning it into an expedition. Here’s how to enter: 📸 Post a group photo 🎤 Share a keynote moment that stuck with you ⚡ Show us your favorite Pulse memory Post during Pulse 2026 on LinkedIn, tag #PulseExplorer2026, and you’ll automatically be entered to win: ✨ A FREE ticket to Pulse 2027 ✨ A Social Rockstar badge on your Gainsight Community profile You must have a Gainsight Community profile to be eligible. We want to see Pulse through your perspective — the insights, the conversations, the unexpected moments, and the memories you’re bringing home with you. Can’t wait to see everyone’s posts 👀 #Pulse2026 #CustomerSuccess #AI #Gainsight
-
Kat Leong reposted thisKat Leong reposted thisThe 2026 Gainsight GameChanger winners are here 🏆 Every year at Pulse, we recognize the teams and leaders redefining what Customer Success can look like — from AI-powered innovation to retention strategies, digital scale, customer growth, and transformation at every level. Congratulations to this year’s winners: ✨ CCC Intelligent Solutions ✨ Sendoso ✨ Cloudera ✨ Netskope ✨ Payscale ✨ PartsSource Inc. ✨ Brad Sova at DailyPay These organizations aren’t just using Gainsight. They’re building smarter systems, driving measurable impact, and changing the game for their customers every day. See you at Pulse 2026. 🎰
-
Kat Leong shared thisHeading to Pulse? Give this a read so you know how to make the most out of Day 0!Kat Leong shared thisAlright… this is not just a “grab your badge and keep it moving” moment. This is where Pulse actually starts. If you’re heading to Gainsight Pulse 2026, let’s talk about the Opening Expedition 👇🏽 🧭 The journey starts the second you walk in This is your first real touchpoint with the experience. This is where: • You get your bearings • You see who’s in the room • You start reading the energy of the conference And if you’re paying attention… you can already tell what kind of week you’re about to have. 👕 Pick your team. Yes, it matters. You’ll have the chance to join a team and grab your Pulse t-shirt… and this is the only time you can do it. Seems small. It’s not. Because now you’ve got: • A built-in group • A conversation starter • A reason to actually talk to people instead of hovering near the bar (we’ve all seen it) 🤝 This is your networking warm-up Light bites, drinks, and a room full of people who all showed up for the same reason. But here’s the difference… Some people will: “Nice to meet you, what company are you at?” …and keep it surface level all week. Others will: • Ask better questions • Find their people early • Start conversations they’ll build on for the next 3 days Decide which one you’re going to be before you walk in. 💡 Here’s how I’d play it Don’t treat this like a pre-game. Treat it like your starting line. • Talk to 3–5 people you don’t know • Ask what they’re hoping to get out of Pulse • Share what you’re focused on right now • Pay attention to who you want to reconnect with later Because the best conferences aren’t built on random interactions… They’re built on intentional ones that compound over a few days. I’ll be there capturing the moments, the conversations, and the energy as it unfolds. If you see me at the Opening Expedition… come say hi. Or better yet, tell me what “team” you’re choosing 👀 Gainsight #PULSEVEGAS2026 #PULSE2026 #CustomerSuccess
-
Kat Leong shared thisLondon, we're coming home. 🇬🇧 Pulse went on a European adventure, but after four years, we're thrilled to bring it back to the city where it all began. 📅 October 19–20, 2026 📍 The Brewery, London 🎟️ Super Early Bird: £649 until June 30 Two days with 700+ CS, Customer Education, and Community leaders — AI frameworks, hands-on workshops, and the kind of peer conversations you actually remember. Register early to save £300 with Super Early Bird! Learn more here: https://lnkd.in/g9f5PpB4
-
Kat Leong reposted thisKat Leong reposted thisTag someone who needs a pizza party RIGHT NOW. ↓ Because we're giving away 25 free Pulse 2026 tickets. No, really. Starting today, we're picking one winner every day for 15 days straight. Each winner gets a full-access Pulse pass. But wait, there's more. On May 15th, aka National Pizza Party Day (which we confirmed is a real holiday), one GRAND PRIZE winner gets: - 10 Pulse tickets (you'll be everyone's best friend) - a pizza party thrown in their honor (prestigious) - a presidential suite upgrade (dining room included) This has NEVER been done before in the history of Pulse, and we are cheesin' over it. Got tagged? Fill out the form once and then see if you win as we announce daily winners, right here. 🍕 Enter + official rules: https://lnkd.in/gZ6d-FQn #APizzaOfPulse #Pulse2026 #CustomerSuccess *This promotion is not sponsored, endorsed, or administered by LinkedIn.
-
Kat Leong liked thisKat Leong liked thisJason M. Lemkin gets everyone all fired up when he writes about replacing his VP of Marketing with AI. But there's something we're all missing from his story that proves that marketing is in fact not replaceable by AI. Jason and SaaStr Ai make money by selling event tickets and sponsorships to their flagship conferences. Over many years they have built the premium event brand for SaaS (and now AI) operators by curating the best speakers, the best VCs, the best hands-on content, the best networking experiences, etc. And Jason + team have spent YEARS publishing + promoting content that speaks to their audience and positions the SaaStr brand as the path forward for operators in messy times. What do you call all of that? There's a word for it that's at the tip of my tongue. Oh yeah, that's called Marketing. And this type of brand marketing is not being done by the "AI Marketing VP". Would Jason let Claude fully curate the SaaStr agenda? Select the event location? Come up with all the core ideas that define the SaaStr narrative? Arrange the on-site networking? Design delightful on-site experiences for the attendees? Those parts of the event all require a degree of taste that AI isn't well suited for. At least not yet. So what did Jason + team build? An AI that helped automate campaign creation and execution against their registration and sponsorship goals. It sent + reported on emails. Super cool and valuable. But their "AI Marketing VP" would fail miserably at its goals without the strong SaaStr brand behind it. Brand *is* marketing. And more important than ever when anyone with enough tokens can build all sorts of clever campaign automations like the SaaStr team built.
-
Kat Leong liked thisKat Leong liked thisJust finished two weeks on the road. Probably met close to 100 companies. Here is what I took away. 1️⃣ The long tail is a broadloom conversation now. The sum of those small renewals, is anything but small. 2️⃣ You can not hire your way out of this - The unit economics don't work, never have. Finally people are figuring it out. 3️⃣ Individuals aren't waiting - Meaningful number are building on their own. Small tasks to save time. Not waiting for budgets or company wide strategies. 4️⃣ Long tail means the complete journey - there is a realisation this is not just reminder emails, or automated playbook triggers, but automating the quote and the customer check out. This is the hardest part to solve. 5️⃣ Nobody is talking about the end customer experience - every conversation centres on the vendor. renewals rates, cost to serve, NRR. But what does the experience look like for the person actually responsible for the renewal? Let's WOW the customer. 6️⃣ Fear of AI driven automation is real - lack of trust and concern on "taking the human out" but for the long tail the human hasn't been there most of the time anyway. Fear of getting it wrong is valid, but doing nothing is worse. To top it all off Chuck Ganapathi at #pulse dropped the hammer. Gainsight, the company that defined customer success is becoming a services business. When the platform company starts doing the work, that tells you where the industry is headed, and its music to our ears. It is what we have been building towards. A huge thank you to everyone who came to our CS and Renewals Breakfast in San Fran, booked time with me for 1:1s, stopped by our Booth at Pulse and grabbed me in the hallways between the breakout sessions. Every single conversation makes us sharper. Special thanks to Gainsight for putting on an incredible event, we were proud to be a sponsor and contribute in a small way to the CS community.
-
Kat Leong liked thisKat Leong liked thisThe best event photographers don’t just follow the shot list. They start there. The assignment is usually clear: keynote coverage, award moments, executive handshakes. Those images matter and they need to be captured. But the images clients end up using all year for marketing? Packed networking rooms. Genuine attendee reactions. The energy that makes someone feel like they missed something. The photographers I trust most are self-sufficient. They understand the objective well enough to adapt without needing constant direction — while still delivering the assignment. Exceptional work isn’t just technical execution. It’s judgement.
-
Kat Leong liked thisKat Leong liked this先週発表したリニューアルという成果自体を担い課金するAI-Service Atlas、および、お客様自身がAI Agentを実装するための各種支援機能の概要を公開しました。 Gainsightは今後、製品とサービスの組み合わせで、"既存顧客からの売上維持・拡大"という成果創出を担う企業へ変革いたします。 日本での展開も準備中です。ご興味あればご連絡ください。 https://lnkd.in/g_4_B83B
Experience & Education
-
Gainsight
View Kat’s full experience
See their title, tenure and more.
or
Recommendations received
6 people have recommended Kat
Join now to viewOther similar profiles
-
Arlette M. Zambito
Arlette M. Zambito
At the helm of WMCHealth Network's employee engagement and internal communications, my role demands marketing savvy and leadership finesse. With over a decade of experience, my focus remains on crafting immersive events that breathe life into our CARE culture and enhance a dynamic healthcare system. <br><br>Leading cross-functional teams, we deliver narratives that resonate with staff and stakeholders alike, ensuring each event strengthens our hospital's initiatives. This journey in healthcare marketing and event planning reflects my dedication to meticulous execution and powerful internal storytelling.
Explore more posts
Explore top content on LinkedIn
Find curated posts and insights for relevant topics all in one place.
View top content