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Meaghan Edelstein reposted thisMeaghan Edelstein reposted thisYour agents shouldn’t have to choose between helping the customer and keeping up with admin work. Notes, documentation, follow-ups, searching for information, it all takes time away from the conversation that actually needs their attention. Nick Fox, VP of Sales Engineering & AI Solutions at Dialpad, shares how AI can give that time back. In IDC’s study of organizations using Dialpad on Google Cloud, agents became 28% more productive, while wrap-up time dropped by more than a third. Because better productivity isn’t about asking your team to move faster. It’s about giving them more time to focus on the customer. See the full findings in the IDC Business Value Study: https://lnkd.in/g7sYWCTz
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Meaghan Edelstein reposted thisMeaghan Edelstein reposted thisHeaded to Customer Contact Week in Nashville? Stop by booth #417 to see how our AI platform for customer experience can help you create more connected customer interactions. October 7–9 at the Omni Nashville. Registration link in the comments. #dialpad #CCWNashville CMP #knowyourcustomer
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Meaghan Edelstein shared thisThe most valuable leadership conversations are the ones that leave you with ideas you can put into practice right away. Join Dialpad on October 8 for our Leadership Library, where CXO Advisor Janine Moreno will sit down with bestselling author Lorraine K. Lee for a thoughtful conversation about showing up with clarity, confidence, and a stronger professional presence in today’s changing workplace. Save your spot and join the conversation: https://lnkd.in/ePxEymqy #Leadership #ExecutiveLeadership #ProfessionalDevelopment #FutureOfWork
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Meaghan Edelstein shared thisSuper excited for this one!Meaghan Edelstein shared thisYour customer conversations are full of signals. Are you ready to put them to work? Join Dialpad leaders, customers, and AI experts at the Resolve Virtual Summit for a practical look at how businesses are connecting customer conversations, people, and workflows to create more coordinated customer experiences. 📅 October 14–15, 2026 💻 Virtual With sessions built around the customer experience challenges your team is facing today, you’ll leave with practical ideas for turning conversations into action. Register now: https://bit.ly/4y4PTxQ #Dialpad #Resolve #AgenticAI #CX
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Meaghan Edelstein reposted thisMeaghan Edelstein reposted thisWhat does it take to lead well as AI changes the workplace? As Dialpad CXO Advisory Program Director Janine Moreno puts it, AI should “elevate human capability, not erode human connection.” In a new Time Iconic feature, Moreno shares her perspective on resilience, trust and helping people navigate change. Full story here: https://lnkd.in/gJQBxCrA #Dialpad #WomenInLeadership #AI
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Meaghan Edelstein reposted thisMeaghan Edelstein reposted thisThank you for the invite Denver Broncos Football Club to the behind the scenes tour of the ManningCast last night! It was great to hear the stories from Peyton and how the show came to be. Here’s to a great season and the ultimate fan experience from Dialpad…what a great partnership and we are so thankful that football is back!!
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Meaghan Edelstein shared thisCustomer experience works better when conversations, people, and workflows stay connected. At Dialpad's Resolve Virtual Summit, leaders and industry experts will explore how AI can help teams resolve more while keeping human judgment, accountability, and connection at the center. October 14–15, 2026 Main session: October 14 at 12:30 p.m. ET / 9:30 a.m. PT Explore sessions on AI foundations, custom agents, customer moments, and privacy-first AI. Register here: https://lnkd.in/e7jf3Xwb #CustomerExperience #ContactCenter #AI #ResolveSummit
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Meaghan Edelstein shared thisMost leadership advice tells you to lead authentically. Very little of it tells you what that actually asks of you. That's what Melissa Cohen and Alexian Wines, MBA are getting into at Dialpad's next Leadership Library on October 15. They wrote Letters to Lilly, and their conversation with Janine Moreno will cover the parts of leading that never show up in a competency model: self-awareness, resilience, vulnerability, and how your own sense of worth shapes the way you show up for your team. The format is a fireside chat, so come with a question. The way we lead shapes how people experience work. I'd rather spend an hour on that than on another framework. 📆 Thursday, October 15 ⏰ 2:00 to 3:00 PM ET 💻 Virtual on Dialpad Register: https://lnkd.in/emjk9MpT
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Meaghan Edelstein reposted thisMeaghan Edelstein reposted thisCome and see what Dialpad is all about! We will be sharing insights into the future of business and customer communications. Resolve will be a game changer! 22nd September Sydney. https://lnkd.in/gfxW2p_a
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Meaghan Edelstein liked thisMeaghan Edelstein liked thisCommercial real estate is usually where Bill takes center stage. This time, Broadway got the spotlight. 🎭 Bill enjoyed a night in NYC seeing The Book of Mormon with family, taking some time away from properties, negotiations, and deals to enjoy a great show and even better company. Because even after decades in commercial real estate, there’s always time for a different kind of show. #BillGladstoneGroup #BGG #CommercialRealEstate #CentralPA #Broadway #NYC
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Meaghan Edelstein reacted on thisMeaghan Edelstein reacted on thisGreat couple of days in New York with customers, partners and industry leaders at CI&T's AI Impact event at the NYSE. One of the highlights was hearing our CTO Brian Peterson share Dialpad’s AI journey from the pre-ChatGPT days of transcription, intelligence and summarization to where we are today with Agentic AI and AI systems that can increasingly help resolve customer needs end to end. It was a great reminder of how quickly this space is evolving, and how much opportunity still sits ahead for businesses that can turn AI into measurable productivity, better customer experiences and real outcomes. Great conversations at the NYSE, followed by a fantastic dinner at Delmonico’s.
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Meaghan Edelstein liked thisMeaghan Edelstein liked thisThe sign said it. Not us. 😉 But our clients have said some pretty wonderful things about working with Bill and the Bill Gladstone Group. We could tell you what sets BGG apart, but we think the people we’ve had the privilege of working with say it best. Link in comment to see what our clients have to say #BillGladstoneGroup #BGG #ClientTestimonials #CommercialRealEstate #CentralPARealEstate #CRE
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Meaghan Edelstein reacted on thisMeaghan Edelstein reacted on thisYour agents shouldn’t have to choose between helping the customer and keeping up with admin work. Notes, documentation, follow-ups, searching for information, it all takes time away from the conversation that actually needs their attention. Nick Fox, VP of Sales Engineering & AI Solutions at Dialpad, shares how AI can give that time back. In IDC’s study of organizations using Dialpad on Google Cloud, agents became 28% more productive, while wrap-up time dropped by more than a third. Because better productivity isn’t about asking your team to move faster. It’s about giving them more time to focus on the customer. See the full findings in the IDC Business Value Study: https://lnkd.in/g7sYWCTz
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Meaghan Edelstein liked thisMeaghan Edelstein liked thisNew listings across Central Pennsylvania. 📍 From industrial space in Carlisle to commercial opportunities in Enola and Harrisburg, the Bill Gladstone Group has several new properties hitting the market. Featured new listings include: 1779 W. Trindle Road | Carlisle, PA 742 Wertzville Road | Enola, PA 1727 N. 2nd Street | Harrisburg, PA Whether you're looking for your next business location, investment opportunity, or space to grow, take a look at what's new. Explore all available properties at BillGladstone.com. #CommercialRealEstate #NewListings #CentralPA #HarrisburgPA #CarlislePA #EnolaPA #CommercialProperty #CRE #BillGladstoneGroup #NAICIR
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Meaghan Edelstein liked thisMeaghan Edelstein liked thisLEASED | 1900 Crooked Hill Road, Harrisburg, PA Another successful commercial real estate transaction in Central Pennsylvania. Suites 112–124 at 1900 Crooked Hill Road have officially been leased. We’re pleased to help bring another deal across the finish line and continue connecting businesses with commercial spaces that meet their needs. Visit this link for a full announcement: https://lnkd.in/eBscyeF8 #CommercialRealEstate #Leased #IndustrialRealEstate #HarrisburgPA #CentralPA #CRE #CommercialLeasing #BillGladstoneGroup
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Meaghan Edelstein liked thisMeaghan Edelstein liked thisDialpad has the best Data Team in the industry! Period. 🚀 In less than 2 years, this team moved mountains and fundamentally transformed how our business operates. Here is the impact the team has made: 🏗️ Infrastructure & BI Modernization → Data Overhaul: Rebuilt our entire financial, product, marketing & sales data from the ground up in a pristine new dbt environment. → Massive Time Savings: Reduced financial reporting delays from 2-3 weeks down to just 2 days. → Dashboard Consolidation: Migrated 9,000+ legacy Domo dashboards into a clean new Tableau instance consolidating to 30+ highly-effective, enterprise-wide dashboards. → Single Source of Truth: Built 30+ Clean Certified Consolidated Datasets spanning Corporate, Finance, Product, CX, Sales, Marketing, Legal, and HR KPIs. 🤖 AI & Data Science Innovation → High-Impact AI Projects: Delivered 15+ AI Transformation projects resulting in saving over 24,000 human hours per year. → Predictive Analytics: Deployed 5+ world-class prediction models tackling deal conversion, account expansion, churn, new logo conversion, and whitespace. → Conversational AI: Launched an internal Conversational Analytics AI tool that now handles 200+ analytics prompts every single day. → Unified AI Operations: Successfully integrated the AI Transformation and Data Teams to operate as a single team, on the same cadence. ⚡ Team & Agile Execution → Executed a tight prioritization and agile execution process that has has run flawlessly for over 2 years. → Successfully delivered 4,000+ data & analytics requests in just 24 months. None of this happens by accident. It happens because of an incredible team that shows up, executes, and never loses sight of the mission. Nicolas Spinelli, Rishabh Kaushik, Ana Clara Reybet, Agustina Marino, Alexander Tisko, Allan Eduardo, Austin Walker, Guadalupe Ayelén Lamas, Kexin Ma, Carolina Caviglia, Daniel Franco Berdoy, Federico Roa Rubinstein, Guido Luca Oliveri, Hank Chang, Haritha Kolapally, Heudes Ochoa, Juan Ignacio Monge, Lautaro Kogan, Nahuel Jose, Neraj O.K, Relan Dollisen, Sam Navarro, Santiago Massau, Shreya Patil, SNEHA BELAVI, sparsh bk, SUSHMITHA R PATIL, Teddy Audley, Thomas Young, Varun Pius Rodrigues, Yamil Neme, Yangyijun Gao, Yash Gangwar To the whole Data & AI team: thank you! This is your win! Here is to the next phase of the journey. 🚀 The best is yet to come!
Experience & Education
Publications
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9 Tips for Becoming a Social Media Influencer
Social Media Examiner
See publicationIn this article I share nine tips that can help you become a social media influencer.
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3 Ways To De-Stress at Work
RingCentral
See publicationOur jobs can be demanding so it is important to take steps to reduce stress levels while working. There are lots of small changes one can make throughout the day to de-stress. In recognition of National Stress Awareness Day (April 16, 2016) try these three easy ways to help you de-stress while at work.
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5 Mobile Video Apps to Boost Online Engagement
Social Media Examiner
See publicationIn this article I review five mobile video apps and share how they can boost your online engagement.
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How to Deliver a Killer Business Presentation
Mashable
See publicationLearn from some of the top speakers how to deliver the very best presentation at any event!
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How to Increase Facebook Engagement Using Custom Page Tabs
Mashable
See publicationAn article on how to use Facebook tabs to truly engage your online community while at the same time grow fan base, increase sales and improve over-all branding. Spoiler Alert - Use Wildfire :)
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How the NCAA Stays on Top of the Social Media Game [Interview]
Mashable
See publicationArticle about how NCAA uses social media. This post is an interview with Ronnie Ramos who is the Managing Director of Digital Communications at the NCAA. Ronnie also speaks regularly at Social Media Strategies Summit for which I am the producer
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HOW TO: Use Social Media to Enhance Your Event
Mashable
See publicationFor those looking to put together an amazing event this article provides some simple advice on how to incorporate social media into any event.
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3 Winning Alternatives to Online Sweepstakes
Mashable
See publicationLooking to run a sweepstakes using social media. This article provides some easy tips for engaging and growing your community through sweepstakes and other creative campaigns
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How Coca-Cola Created It's "Happiness Machine" [Interview]
Mashable
See publicationCheck out the power of YouTube and learn from one of the most successful viral videos - the Coca-Cola Happiness Machine
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How to Evaluate Your Social Media Plan
Mashable
See publicationThis article provides some must have's for any social media campaign. Are you doing everything you can to be successful in social?
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Equalize Digital
ICYMI: Don’t Fall for the WordPress ADA Compliance Plugin Myth No plugin can make your WordPress site ADA compliant. Learn why overlays and automated tools fall short—and what you really need to do to build an accessible, legally compliant website. https://lnkd.in/gb73mYCY #WordPress #accessibility #a11y
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