About
I am a global technology executive who engineers growth in complex…
Articles by Sergio
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AI that helps your customers and your agents? That's right, you don't have to choose. BritBox, the streaming service bringing the best of British…
AI that helps your customers and your agents? That's right, you don't have to choose. BritBox, the streaming service bringing the best of British…
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🌟 Imagine a world where AI could truly *feel* emotions, starting with childlike wonder and growing into complex emotions like empathy. This shift…
🌟 Imagine a world where AI could truly *feel* emotions, starting with childlike wonder and growing into complex emotions like empathy. This shift…
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⚠️ 𝐀𝐋𝐓𝐎 𝐀𝐇𝐈́. 𝐀𝐧𝐭𝐞𝐬 𝐝𝐞 𝐪𝐮𝐞 𝐬𝐢𝐠𝐚𝐬 𝐡𝐚𝐜𝐢𝐞𝐧𝐝𝐨 𝐬𝐜𝐫𝐨𝐥𝐥 𝐞𝐧 𝐚𝐮𝐭𝐨𝐦𝐚́𝐭𝐢𝐜𝐨... 𝐡𝐚𝐛𝐥𝐞𝐦𝐨𝐬 𝐝𝐞 𝐞𝐬𝐚…
⚠️ 𝐀𝐋𝐓𝐎 𝐀𝐇𝐈́. 𝐀𝐧𝐭𝐞𝐬 𝐝𝐞 𝐪𝐮𝐞 𝐬𝐢𝐠𝐚𝐬 𝐡𝐚𝐜𝐢𝐞𝐧𝐝𝐨 𝐬𝐜𝐫𝐨𝐥𝐥 𝐞𝐧 𝐚𝐮𝐭𝐨𝐦𝐚́𝐭𝐢𝐜𝐨... 𝐡𝐚𝐛𝐥𝐞𝐦𝐨𝐬 𝐝𝐞 𝐞𝐬𝐚…
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Experience & Education
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Zendesk
View Sergio’s full experience
See their title, tenure and more.
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Licenses & Certifications
Volunteer Experience
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Fundraising Coordinator
Oakville Hospital Foundation
- 2 months
Health
Empathy Triumphs - It was a give back campaign for the Oakville Hospital Foundation in support to families who are dealing with health crisis. Result: $ 8,507.21
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Co-Lead - DEI Advocacy & Delivery, Latinx
Genesys
- 2 years 7 months
Human Rights
Genesys Latinx in Tech (GLiT) will work to increase participation and advancement of Latinx in the technology workforce, both within Genesys, and in our larger Latinx community. GLiT will promote cultural awareness to all Genesys employees through sharing our Latinx culture and ensure a healthy inclusive environment as a familia to achieve equity at all levels
We promote professional and career development of its members, build and sustain a pipeline of talent for Genesys and advocate…Genesys Latinx in Tech (GLiT) will work to increase participation and advancement of Latinx in the technology workforce, both within Genesys, and in our larger Latinx community. GLiT will promote cultural awareness to all Genesys employees through sharing our Latinx culture and ensure a healthy inclusive environment as a familia to achieve equity at all levels
We promote professional and career development of its members, build and sustain a pipeline of talent for Genesys and advocate for broader awareness of challenges unique to Genesys employees and the communities we serve.
As a Co-lead my responsibilities are:
- Steers committee and/or Inclusion Group meetings
- Maintain relationship with executive sponsor
- Represents Inclusion Group at local diversity council meetings (as appropriate) and communicates feedback to Inclusion Group
- Monitors budget, objectives, network activity, and membership
- Delegates functions of chair to other core leadership members as appropriate -
Entertainment
Hospital de Ninos Dr. Ricardo Gutierrez
- Present 18 years 1 month
Arts and Culture
I have collaborated with the event organizer performing a magic show for the kids.
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Volunteer
LA VENTANA DE LOS CIELOS INC
- Present 9 years 8 months
Children
Community work at "La ventana de los cielos" supporting kids and adults with different skills.
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Executive Director
Genesys Make a Difference
- Present 9 years 2 months
Social Services
Courses
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Coaching and Leadership
10
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Customer Executive Board
10
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Exponential Technologies
10
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Global Customer Experience Management
10
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Service Design Thinking
10
Honors & Awards
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Excellence Award
Zendesk
The Excellence Award is a prestigious honor presented to individuals or teams who consistently go above and beyond in pursuit of exceptional performance, innovation, and impact. This award recognizes those who set the highest standards in their work, demonstrating unwavering commitment, integrity, and excellence in execution.
Recipients of the Excellence Award are trailblazers in their field, known for driving meaningful outcomes, inspiring those around them, and making a lasting…The Excellence Award is a prestigious honor presented to individuals or teams who consistently go above and beyond in pursuit of exceptional performance, innovation, and impact. This award recognizes those who set the highest standards in their work, demonstrating unwavering commitment, integrity, and excellence in execution.
Recipients of the Excellence Award are trailblazers in their field, known for driving meaningful outcomes, inspiring those around them, and making a lasting contribution to the success of their organization or community. Their work exemplifies leadership, creativity, and a relentless pursuit of quality that stands as a benchmark for others to follow. -
Excellence Award - 2021
Genesys
Increase team satisfaction rate by 30% and reduced annual turnover by 6%.
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TOP PERFORMANCE - 2018 SBC LEADER
Genesys Global Executives
Thank you very much to our global executives for your recognition and award. Corey Bischoff, Barbara Gonzalez Jurgen De Becker Mark Turner Rick Brown Tom Eggemeier Paul Segre When a leader is recognized is because of the performance of his/her team, the passion and commitment demonstrated and the results produced in our customers' community so thanks to my team and my peers for your hard work in 2018. It's an honor for me to have been selected as top performing SBC leader and I don't have…
Thank you very much to our global executives for your recognition and award. Corey Bischoff, Barbara Gonzalez Jurgen De Becker Mark Turner Rick Brown Tom Eggemeier Paul Segre When a leader is recognized is because of the performance of his/her team, the passion and commitment demonstrated and the results produced in our customers' community so thanks to my team and my peers for your hard work in 2018. It's an honor for me to have been selected as top performing SBC leader and I don't have enough words to express my gratitude.
Muchísimas gracias a nuestros ejecutivos por su reconocimiento y premiación. Cuando se reconoce a un líder se reconoce la performance de su equipo, la pasión y el compromiso demostrado y los resultados producidos en nuestra comunidad de clientes, gracias mi equipo y a mis pares por su esfuerzo durante 2018. Es un honor haber sido distinguido con el premio a la mejor performance en el liderazgo de equipos de consultoría estratégica de negocios, no me alcanzan las palabras para expresar mi gratitud. #performing #recognitionawards #cx -
Most Valuable Person (MVP) of 2016
Genesys LATAM - Regional SVP
I was rewarded with one of the most prestigious award delivered by Genesys. Our Regional SVP and the VP Cabinet recognized me as a most valuable person of 2016. There is nothing more important to me that being rewarded by the work we did to consolidate our team.
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Manager of the first half
Genesys
Manager of the first half of the year
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Manager of the year
Genesys
Manager of the year
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Best outstanding performance
Genesys
Best outstanding performance of the year
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Best outstanding performance
Genesys
Best outstanding performance of the year
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Applications implementer of the year
Oracle Editor’s
Oracle Editor’s Choice Award as applications implementer of the year.
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Excellence award
Telecom Argentina
Telecom recognized me with their most prestigious top performers award.
Languages
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Spanish
Native or bilingual proficiency
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English
Full professional proficiency
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Portuguese
Full professional proficiency
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