Pooler, Georgia, United States
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About

EXECUTIVE SUMMARY
I am a global technology executive who engineers growth in complex…

Articles by Sergio

  • Five balls of life

    Here is a short but very inspiring speech about Life by Coca Cola’s former CEO Bryan Dyson delivered at the 172nd…

    4 Comments
  • The Christmas Tree Syndrome

    On this occasion, I would like to share with you some experiences that I have found throughout my professional career…

  • El Síndrome del árbol de navidad

    En esta ocasión quisiera compartirles algunas experiencias que he encontrado a lo largo de mi carrera profesional…

    5 Comments
  • What you do speaks so loud that I can't hear what you say

    his week studying for my coaching certification, we reviewed a super interesting chapter about organizational culture…

    6 Comments
  • Lo que haces habla tan fuerte que no puedo escuchar lo que dices

    Esta semana estudiando para mi certificación de coaching revisamos un capítulo super interesante acerca de la cultura…

    2 Comments
  • Your passion changes everything

    For many years our society educated us, trying to protect us from living in a world of scarcity. Therefore, my…

    6 Comments
  • Descubrir tu pasión lo cambia todo

    Durante muchísimos años nos educaron, intentando protegernos, para vivir en mundo de escasez. Mis abuelos y por ende…

    5 Comments
  • 7 Japanese concepts to help you transition your life

    Carrying out my daily reading and research a few weeks ago, I came across a post on my Instagram account that aroused…

    4 Comments
  • 7 conceptos japoneses que nos ayudan a transitar esta vida

    Realizando mis lecturas e investigaciones diarias, hace algunas semanas me tope una vez más, con una publicación en mi…

    7 Comments
  • A new turning point that challenges decision-making

    The future of many organizations in the technology industry is going through a turning point that challenges leadership…

    2 Comments

Activity

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Experience & Education

  • Zendesk

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Licenses & Certifications

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Volunteer Experience

  • Oakville Hospital Foundation Graphic

    Fundraising Coordinator

    Oakville Hospital Foundation

    - 2 months

    Health

    Empathy Triumphs - It was a give back campaign for the Oakville Hospital Foundation in support to families who are dealing with health crisis. Result: $ 8,507.21

  • Genesys Graphic

    Co-Lead - DEI Advocacy & Delivery, Latinx

    Genesys

    - 2 years 7 months

    Human Rights

    Genesys Latinx in Tech (GLiT) will work to increase participation and advancement of Latinx in the technology workforce, both within Genesys, and in our larger Latinx community. GLiT will promote cultural awareness to all Genesys employees through sharing our Latinx culture and ensure a healthy inclusive environment as a familia to achieve equity at all levels

    We promote professional and career development of its members, build and sustain a pipeline of talent for Genesys and advocate…

    Genesys Latinx in Tech (GLiT) will work to increase participation and advancement of Latinx in the technology workforce, both within Genesys, and in our larger Latinx community. GLiT will promote cultural awareness to all Genesys employees through sharing our Latinx culture and ensure a healthy inclusive environment as a familia to achieve equity at all levels

    We promote professional and career development of its members, build and sustain a pipeline of talent for Genesys and advocate for broader awareness of challenges unique to Genesys employees and the communities we serve.

    As a Co-lead my responsibilities are:
    - Steers committee and/or Inclusion Group meetings
    - Maintain relationship with executive sponsor
    - Represents Inclusion Group at local diversity council meetings (as appropriate) and communicates feedback to Inclusion Group
    - Monitors budget, objectives, network activity, and membership
    - Delegates functions of chair to other core leadership members as appropriate

  • Entertainment

    Hospital de Ninos Dr. Ricardo Gutierrez

    - Present 17 years 8 months

    Arts and Culture

    I have collaborated with the event organizer performing a magic show for the kids.

  • LA VENTANA DE LOS CIELOS INC Graphic

    Volunteer

    LA VENTANA DE LOS CIELOS INC

    - Present 9 years 3 months

    Children

    Community work at "La ventana de los cielos" supporting kids and adults with different skills.

  • Executive Director

    Genesys Make a Difference

    - Present 8 years 9 months

    Social Services

Courses

  • Coaching and Leadership

    10

  • Customer Executive Board

    10

  • Exponential Technologies

    10

  • Global Customer Experience Management

    10

  • Service Design Thinking

    10

Honors & Awards

  • Excellence Award

    Zendesk

    The Excellence Award is a prestigious honor presented to individuals or teams who consistently go above and beyond in pursuit of exceptional performance, innovation, and impact. This award recognizes those who set the highest standards in their work, demonstrating unwavering commitment, integrity, and excellence in execution.

    Recipients of the Excellence Award are trailblazers in their field, known for driving meaningful outcomes, inspiring those around them, and making a lasting…

    The Excellence Award is a prestigious honor presented to individuals or teams who consistently go above and beyond in pursuit of exceptional performance, innovation, and impact. This award recognizes those who set the highest standards in their work, demonstrating unwavering commitment, integrity, and excellence in execution.

    Recipients of the Excellence Award are trailblazers in their field, known for driving meaningful outcomes, inspiring those around them, and making a lasting contribution to the success of their organization or community. Their work exemplifies leadership, creativity, and a relentless pursuit of quality that stands as a benchmark for others to follow.

  • Excellence Award - 2021

    Genesys

    Increase team satisfaction rate by 30% and reduced annual turnover by 6%.

  • TOP PERFORMANCE - 2018 SBC LEADER

    Genesys Global Executives

    Thank you very much to our global executives for your recognition and award. Corey Bischoff, Barbara Gonzalez Jurgen De Becker Mark Turner Rick Brown Tom Eggemeier Paul Segre When a leader is recognized is because of the performance of his/her team, the passion and commitment demonstrated and the results produced in our customers' community so thanks to my team and my peers for your hard work in 2018. It's an honor for me to have been selected as top performing SBC leader and I don't have…

    Thank you very much to our global executives for your recognition and award. Corey Bischoff, Barbara Gonzalez Jurgen De Becker Mark Turner Rick Brown Tom Eggemeier Paul Segre When a leader is recognized is because of the performance of his/her team, the passion and commitment demonstrated and the results produced in our customers' community so thanks to my team and my peers for your hard work in 2018. It's an honor for me to have been selected as top performing SBC leader and I don't have enough words to express my gratitude.

    Muchísimas gracias a nuestros ejecutivos por su reconocimiento y premiación. Cuando se reconoce a un líder se reconoce la performance de su equipo, la pasión y el compromiso demostrado y los resultados producidos en nuestra comunidad de clientes, gracias mi equipo y a mis pares por su esfuerzo durante 2018. Es un honor haber sido distinguido con el premio a la mejor performance en el liderazgo de equipos de consultoría estratégica de negocios, no me alcanzan las palabras para expresar mi gratitud. #performing #recognitionawards #cx

  • Most Valuable Person (MVP) of 2016

    Genesys LATAM - Regional SVP

    I was rewarded with one of the most prestigious award delivered by Genesys. Our Regional SVP and the VP Cabinet recognized me as a most valuable person of 2016. There is nothing more important to me that being rewarded by the work we did to consolidate our team.

  • Manager of the first half

    Genesys

    Manager of the first half of the year

  • Manager of the year

    Genesys

    Manager of the year

  • Best outstanding performance

    Genesys

    Best outstanding performance of the year

  • Best outstanding performance

    Genesys

    Best outstanding performance of the year

  • Applications implementer of the year

    Oracle Editor’s

    Oracle Editor’s Choice Award as applications implementer of the year.

  • Excellence award

    Telecom Argentina

    Telecom recognized me with their most prestigious top performers award.

Languages

  • Spanish

    Native or bilingual proficiency

  • English

    Full professional proficiency

  • Portuguese

    Full professional proficiency

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