Time flies! Two years ago, I took the helm at
GoDeskless with two main goals: 1) supercharge growth, and 2) solidify our position as the leading Mobile-First Field Services solution. I’m excited to announce that we've achieved both of these goals.
GoDeskless has rapidly become a global powerhouse with happy customers across the US, Belgium, Norway, Brazil, Honduras, and the Dominican Republic. Our platform delivers real results. We enable businesses to RESPOND and RESOLVE customer requests MUCH FASTER which results in happy, loyal customers! Response Times are faster and First-Time Fix rates are higher. Our Video-Assist feature enables resolutions to take place without a truck roll which optimizes the Customer Experience and reduces support costs. We're revolutionizing field service management (FSM) with ‘Last Mile Excellence’ at the core.
Our Innovation Team has been on a roll. So far in 2024, we’ve introduced key enhancements like advanced analytics, service catalog, inspection checklists, asset inventory management, and a tablet-based field agent app. Looking ahead, we're launching advanced customer analytics, AI-driven route optimization, and predictive parts recommendations before the end of the year.
Moreover, our recent SOC2 certification highlights our commitment to safeguarding customer privacy and data, ensuring the highest security standards and reinforcing the trust our customers place in us.
I’ll be posting more through the rest of this year, giving top-level company updates. Let me know in the comments what you’d like to hear more about. Questions? Feel free to send me a message or contact my team at
hello@godeskless.com to learn more about what we’re doing!
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