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Vanessa Lopez shared thisWay to kick-off SubSummit! Thanks for coordinating, Andrei Rebrov 🚀Vanessa Lopez shared thisWant to go fast - go alone, want to go far - go with the group. Thanks for coming guys, great way to start the day! SubSummit
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Vanessa Lopez shared thisProud day for Recharge. What always stood out about Skio was their obsession with their merchants. That care - for retention, for the customer experience, for every moment that keeps a subscriber engaged - is rare. It's also exactly what Recharge is built on. Two teams who share the same north star, coming together to build the best customer retention experience in ecommerce. Welcome, Skio team. So excited to build with you all. 🎉 👇 Full story from our CEO below.Vanessa Lopez shared thisRecharge just acquired Skio for $105M, the largest private acquisition in ecom tech. 5 years ago, I thought Recharge was dead. Here’s the story I couldn’t tell until today: In 2011, I started Recharge out of my apartment with my co-founder Mike. We wanted to build for entrepreneurs. We had one idea: let merchants sell something once... and then again on subscription. At the time, that didn’t exist on Shopify. So we built a simple widget. We scaled it into the 3rd largest Shopify app in the world. But in 2020, I got a call that changed everything. It was Shopify. They told me: “We’re building a subscription product." My stomach dropped. Shopify was making the right move for merchants... At the same time it was devastating for Recharge. Everything we spent 6 years building...was being built internally by Shopify. Not only that.. we also had to rebuild our entire product because Shopify was changing their checkout. Merchants were frustrated. I was having multiple panic attacks a day. I went to the hospital twice. But Recharge somehow made it through. We rebuilt and reinvented the entire product in 2 years. While we were rebuilding... 15 competitors showed up. One of them was named Skio. On the surface, I hated them. We’d launch something and they’d ship it days later but make it better. Deep down I secretly respected the hell out of them. I saw a younger version of us. Same intensity. Same obsessive care for the customer. On a different timeline, We just keep competing. Feature vs feature. But the game changed again... The same way Shopify changed everything in 2020... In 2026 AI just did it again. Here’s what most people miss about AI: It’s not magic. It’s just pattern recognition on data. Ask ChatGPT how to reduce churn...you’ll get a generic answer. Because it doesn’t have data on your business or 10s of thousands of other subscription businesses. That’s why today is so exciting. Together Skio and Recharge have the most data on every cancellation. Every retention win. Every failed experiment. This allows us to create the worlds most powerful subscription intelligence. But here’s what we also realizing: Knowing what to do doesn’t matter if it never gets implemented. Think: “Fix churn on my top 10% of customers” ...and it just happens. That’s what combining Recharge + Skio unlocks. The best intelligence where we can tell you what do do when, and then the best real human service team that implements these changes for you. Right now, nothing changes: If you’re on Skio → you stay on Skio. You keep your CSM, you operate the exact same way you have. The Skio team and platform stays with you. If you’re on Recharge → you stay on Recharge But what we’re building towards together will be better. To our merchants: This only matters if it makes you more money. More retention. More done for you implementation. Hold us accountable to that. To the Skio team: We’re excited to build together.
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Vanessa Lopez shared thisMy favorite part of Recharge's ChargeX last week? Time with the brands and partners who make this industry worth showing up for - hearing the stories behind what drives them and connecting them with each other. This year at ChargeX West in Los Angeles, we celebrated our Lasting Impact Award winners: Partnership: Good Ranchers × Anatta - Shopify Platinum Partner Performance: BUBS Naturals Innovation: Auri Nutrition I had the chance to sit down with Kevin Tighe to dig into how BUBS Naturals accelerated subscriber growth - if you haven't explored their clean, functional supplements yet, check them out. Michael M. sat down with Jermain G. from Good Ranchers and Matthew Bass from Anatta on what a strong partnership looks like to align subscription operations and retention. Lastly Kelli Seaquist discussed subscription innovation with Niva Singer, MBA from Auri Nutrition and how to retain subscribers with incentives they care about. The conversations over the two days went well beyond subscriptions, and we closed out the night on a roller coaster at the pier. Not a bad way to end it. Hope to see more of you at ChargeX East in New York. 🗽 #chargex
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Vanessa Lopez shared thisI’m headed to Las Vegas next week for Shoptalk and will be at the Recharge booth (1561) Tuesday, March 24 - Thursday, March 26. If you’ll be there and want to set up some time to meet, DM me. I’d love to catch up with merchants and partners at our booth, and we’ll also have some pretty great swag from Recharge brands that you won’t want to miss!
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Vanessa Lopez shared thisWe introduced four major product updates at Recharge on our webinar last week and it’s been great to see the excitement around these new tools: Affinity 2.0: A redesigned drag and drop customer portal that makes subscriber management frictionless. Upsell & Cross-sell: Intent-based offers are cart, checkout and post-purchase AI Agents: Continuous, personalized conversations across the subscriber lifecycle Loyalty: Visible credits and rewards that encourage engagement and reduce churn At our core, we’re always looking for new ways to empower Recharge brands to be more successful and these updates are all easy to operate, and deliver a subscriber experience that is scalable and sustainable. Check out more on our blog, where you can also catch the recording in case you missed it: https://lnkd.in/g3EdmmvXRecharge releases: The modern subscriber experience | RechargeRecharge releases: The modern subscriber experience | Recharge
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Vanessa Lopez posted thisAt Recharge, relentless product innovation has been a core pillar from day one. Over the last year, we’ve launched over 150 products and updates to help brands grow and scale. To ensure that our brands are aware of all the newest features and products and learn how best to use them, we’re kicking off Recharge Releases on Thursday, February 12 at 10AM PT. This new webinar series will be led by Recharge co-founder and CEO Oisin O'Connor alongside our product team and will dive into how to use our new solutions and tools most effectively. First up, we’ll focus on the major updates to make your customers’ lives easier and keep them around longer: • New Customer Portal: A better place to engage your subscribers, especially if they’re on the fence. Faster, mobile-first, and fully in your control. • Unified Upsell & Cross-Sell: Built directly into every key moment, so it’s easy for customers to add more, and easy for you to increase value. • Loyalty Credits + Proactive Communications: Smarter ways to reward loyalty and reach subscribers before they even consider cancelling. Register here and come join us to improve your subscription experience: https://lnkd.in/gVFbJjC6
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Vanessa Lopez shared thisAt Recharge, our goal is to be the best hands-on partners to our customers. We take responsibility for all things retention, and endeavor to give our merchants the time and bandwidth to focus on their customers. More than 300,000 subscribers rely on Good Ranchers to deliver clean, high-quality American proteins to their families all across the country. Our job is to take on the subscription and retention side of their business so they can focus on what sets them apart. In the words of Jermain G., Good Ranchers’ Chief Growth Officer, “we can’t be a technology company. We need partners who take that on so we can focus on what we’re great at - finding great product and getting it safely to our customers’ doors.” This is the epitome of our ethos: let us do what we do best, so you can do what you do best. Thank you to Jermain and the entire Good Ranchers team for welcoming us to your office to sit down and discuss how Recharge and Good Ranchers collaborate. We appreciate that you consider us part of the team - it’s an honor and responsibility that we take seriously.
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Vanessa Lopez shared thisWhen a brand shows up for their customers, we know it’s our responsibility to show up for that brand. And when it comes to showing up for customers, Bobbie's nailed the formula...literally. Bobbie revolutionized the baby formula industry. Instead of providing a product, they became a partner to new parents, ready to meet their needs at every stage of growth. That’s our goal too. We’re not a platform provider - we are a partner to our brands in their quest to serve their customers and foster ongoing relationships that build a foundation for growth. Partnering with Bobbie represents the best of what can happen when a brand meets a need in the market, and we’re honored to support them every step of the way. Thank you to Jennifer Kelly for your collaboration, partnership and taking the time to share your experience. We’re so grateful to be alongside you and the team for Bobbie’s incredible journey.
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Vanessa Lopez posted thisI’m excited to share that I’ve stepped into the role of Chief Customer Experience Officer at Recharge. It’s an honor to continue championing our customers and to lead our incredible Implementations, Customer Success, Technical Support, and CX Operations teams - each one dedicated to helping our merchants thrive. I’m deeply grateful for the trust, collaboration, and support from so many colleagues, and especially thankful to Recharge's Co-founders Oisin O'Connor & Michael Flynn, and COO, Michael M. for the vote of confidence. Our Customer Experience teams will continue to stay rooted in supporting the success of our customers through true partnership, data-backed strategy, and product expertise. There’s so much meaningful work ahead, and I’m energized to keep pushing our customer experience forward. Here’s to the next chapter!
Vanessa Lopez commented on a post
1mo
We were lucky to have you, Matt! Congrats on this next chapter!
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Vanessa Lopez liked thisVanessa Lopez liked thisIt is SO HOT in California right now. But do not worry - we just launched our Clear Protein + protein and hydration variety pack so everything is going to be okay! Introducing Clear Protein+ on the go stick packs: Raspberry Yuzu, Lemon Lime, and Passionfruit Mango. We don't do "good enough" on formula. So before this launched, we upgraded it: → All 9 essential amino acids, for a more complete protein profile → Hydrolyzed collagen, for better digestibility → A true dairy-free formula that's actually easier on your gut → Electrolytes for hydration, so it doubles as recovery, not just protein Small changes on paper. A much better product in practice. We're also celebrating with our friends at Olive & James in West Hollywood. We've created a limited-edition Raspberry Cloud Matcha inspired by our Raspberry Yuzu flavor, live August 29–September 5. If you're in LA, go try it.
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Vanessa Lopez reacted on thisVanessa Lopez reacted on thisAfter 30 years in healthcare leadership, from athletic training with the Chicago Bears to executive roles at Athletico Physical Therapy and Highbar Physical Therapy, I'm launching something new: Third Road Health. It's strengths based health coaching, built on a simple observation from three decades in this field. the most successful changes start with having an understanding of what needs to be done and a clear framework for making it happen. Every program at Third Road Health starts with identifying a client's natural strengths, then matches them to the habit change methodology that fits how their mind actually works. Movement, healthy eating, sleep, social connection, and stress reduction, built around the individual. I've spent the last several months piloting this approach with real clients, and the results have shown me that positive change is just a few steps away for most people. I'm now opening founding client spots for anyone ready to make a change. If you or someone in your network has been trying to build lasting health habits and hasn't found the right fit, I'd welcome the conversation. Link to Third Road Health and to the story behind why I built this are both in the comments.
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Vanessa Lopez reacted on thisVanessa Lopez reacted on thisA couple of weeks ago I had my last day at Recharge after almost 5 years. I just wanted to make a quick post to say how grateful I am to everyone I worked with there. You are all amazing. From the fantastic leadership that genuinely care to make it a great place to work, to all of my colleagues that are always willing to collaborate and keep learning. I really enjoyed my time there and would definitely recommend it as a great place to work. To all of you that I had the pleasure of working with at Recharge, a sincere thank you! I started my new job as a data engineer at the Lili’uokalani Trust about a week ago and hope to learn and grow there as much as I was so fortunate to be able to at Recharge.
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Vanessa Lopez reacted on thisVanessa Lopez reacted on thisSanta Monica College IxD × Recharge⚡ Our 3-year partnership with Recharge continues to open meaningful pathways from the classroom into industry! This year, twelve IxD seniors were selected to participate in a one-on-one mentorship experience with Recharge leaders. Students explored career paths, strengthened their skills, and gained insight into the realities of working in tech, while building lasting professional relationships. Beyond mentorship, Recharge’s partnership extends through lectures, workshops, and funding senior thesis projects, helping students connect their academic work to real-world practice. This year’s sessions spanned tech team structures, career readiness, product design, and building a growth mindset. At its core, this collaboration brings industry perspectives directly into the SMC IxD curriculum, with access to knowledge, networks, and opportunities that help students move into professional practice with confidence. We’re incredibly grateful to Recharge for their continued partnership and commitment to supporting the next generation of designers!
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Vanessa Lopez reacted on thisVanessa Lopez reacted on thisReminiscing on last week's World Cup weekend, when we packed a suite at SoFi stadium with forty DTC executives, alongside Shopify, to watch Canada take on South Africa. Getting a room like that together doesn't happen often. Founders and operators who spend most weeks building alone, in one place, watching a great match and remembering that community matters just as much as the work. Take a look! Good Ranchers, ButcherBox, Sprinter, Guthy|Renker, CrunchLabs, Earth Breeze, Instant Hydration
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Vanessa Lopez reacted on thisVanessa Lopez reacted on thisWhat an incredible day filled with celebration, learning, and connection. I had the honor of celebrating my Emerald Award nomination, and I’m still feeling incredibly grateful. Being recognized alongside so many talented professionals is both humbling and inspiring. The day didn’t stop there—I also had the opportunity to lead our leasing meeting, where we dug into the leasing process, shared ideas, celebrated wins, and learned from one another. I also sprinkled in a conversation about Bandwidth Awareness, a topic I recently had the privilege of presenting to our DEIA Committee. It’s hard to believe that almost two weeks have already passed since our incredible DEIA lunch. I’m especially grateful to Casey Phillips, SHRM-CP, PHR for bringing everyone together and creating such a meaningful space for learning, vulnerability, and connection. Today was a reminder of why I love what I do. I get to celebrate people, invest in growth, and continue learning alongside some truly amazing colleagues. Time really does fly when you love what you do. Thank you to everyone who continues to encourage, challenge, and inspire me. Here’s to celebrating wins—big and small—and never stopping the pursuit of growth. Thank you to Pillar Properties 💙 #Leadership #PropertyManagement #DEIA #ContinuousLearning #Leasing #Teamwork #Gratitude #EmeraldAwards
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