Excited to see SEPHORA highlight several of the innovation areas our teams are driving, including AI-powered personalization, conversational commerce, and next-generation omnichannel experiences. We're reimagining how beauty is discovered and purchased by combining AI, data, product innovation, and human expertise to create experiences that feel more personal, relevant, and seamless. The future of retail won't be defined by channels...it will be defined by intelligent experiences that meet customers wherever they are. Proud of what we've built so far and even more excited about what's ahead!

Too often, valuable signals from digital interactions never make it back into the field. Questions get asked and content gets explored, but when a rep meets with an HCP, that context is missing and the conversation starts from zero. As Dalya Gayed, MD points out, top biopharma brands are fixing this by turning disconnected touchpoints into a connected conversation. With conversational AI, digital engagement informs the next interaction and helps teams understand HCP needs, drivers, and barriers in real time. Replacing static digital dead ends with conversational experiences gives brands the Commercial Evidence needed to close this gap. Access the link in the comments to watch the full conversation. 👇 #CommercialEvidence #PharmaMarketing #Omnichannel

"Talkloo Voice Broadcast", Run AI-powered voice broadcast campaigns using TTS or AI agents. #voicebroadcasting #aigenerated #Talkloo #AI #ConversationalAI #WhatsAppAPI #SIPTrunk #VoIP #BulkSMS #AIVoiceAgent #businessautomation #cloudcommunications #Omnichannel

📊 Visibility is a key part of every modern communication strategy. For SMBs, managing calls, service levels, response times and outbound activities should not mean working across fragmented tools or disconnected reports. With Ringoo, teams can monitor voice operations, inbound and outbound activity, service performance and campaign progress from a single operational dashboard. Real-time metrics help businesses understand what is happening, react faster, and make more informed decisions across customer care and sales workflows. The goal is simple: more control, clearer insights, and better communication performance. Want to discover how Ringoo can support your business? Contact us at info@ringoo.it and request your demo! 🚀 #Ringoo #CloudCommunications #ContactCenter #CustomerCare #CustomerExperience #VoiceAnalytics #SMB #BusinessCommunication #Omnichannel #AI

CommerceNext 2026 is over, but the takeaways from the show are still shaping our daily industry conversations: - Elevating the Customer Experience: The focus has shifted from simple sales to inviting shoppers in to stay, making every customer feel like a VIP through non-scripted, highly personalized interactions that move past one-size-fits-all retail. - Agentic AI: We are finally seeing concrete proof points for AI at scale. Retailers are moving from using AI as a basic assistant to deploying self-running workflows, all while keeping a human-in-the-loop to maintain real brand identity. - Bridging the Omni-Gap: At our content breakfast, it was incredible to connect with our community to discuss how brands are breaking out of operational ruts by leaning into their unique strengths rather than chasing every new channel. It was an amazing few days in NYC of connecting, learning, and forward thinking. 🍎🧡 #CN2026 #CustomerExperience #AIinRetail #Omnichannel

As an investor, one of the companies I'm particularly excited to watch is Cavaco AI CommerceNext reinforced a trend I've been seeing across my portfolio: enterprises are moving beyond AI copilots toward specialized AI employees that can execute real work. The winners won't just build better models—they'll orchestrate teams of AI agents that understand customers, collaborate across business functions, and improve the customer experience end-to-end. Cavaco AI is building toward that future, and it's encouraging to see the broader retail industry validating this direction. Thanks to RETHINK Retail for capturing many of the themes that are shaping the next generation of commerce. I believe the next competitive advantage in retail won't be who has AI—it will be who manages the best AI workforce. #AI #AgenticAI #RetailTech #eCommerce #CommerceNext #CustomerExperience #VentureCapital

🚀 The future of online shopping just got a turbo‑boost! AI‑powered visual search is moving from novelty to necessity. Brands that let shoppers snap a photo and instantly find the exact product see conversion rates jump 30%‑45% and cart abandonment drop by up to 25%. Behind the scenes, generative AI refines image recognition, personalizes results in real time, and even suggests complementary items based on style cues. The result? A frictionless, hyper‑relevant experience that turns browsers into buyers faster than ever. 💡 Practical takeaway: Start small by adding a visual search widget to your top‑traffic category pages, pair it with AI‑driven recommendations, and measure lift in add‑to‑cart rates before scaling site‑wide. 🤔 What AI‑driven experience are you most excited to roll out in your store? Follow Online Store Partner for more cutting‑edge strategies. #Ecommerce #CustomerExperience #DigitalCommerce #RetailTech #AI #VisualSearch #Omnichannel

We are becoming obsessed with the visible. AI advisors. Virtual try-ons. Immersive retail. Hyper-personalisation. These innovations are reshaping customer expectations. But innovation alone is rarely what customers remember. Customers remember experiences that feel relevant. Consistent. Effortless. The brands that stand out are often those that can connect identity, channels, content, communities and services into something coherent. Technology may attract attention. Orchestration is what turns attention into experience. #CustomerExperience #Omnichannel #BrandStrategy #LuxuryCommerce #EcosystemThinking #Atelier22C #QuietPower

Ten years back, I was part of the core team that launched omnichannel experience at one of the most tech savvy, forward looking retailers I had worked with. I still remember the early planning sessions. The ambition was to make sure a customer could start on the app, walk into a store, call support, and never feel like they were dealing with three different companies. At the time, that felt genuinely ahead of its curve. Latest CX report (based on input from 1,692 CX leaders worldwide, ) shows how far that idea has traveled. Omnichannel experience has now climbed to the second biggest CX priority for 2026, right behind AI. Leaders aren't debating whether channels should connect anymore, they're focused on how fast they can stitch together journeys that jump between app, chatbot, store, and call center without losing the thread. A few things from the report that stood out to me, especially against that early experience: Digital innovation entered the top 5 trends for the first time this year, largely pushed by product and engineering teams embedding AI directly into everyday features rather than running it as a separate initiative. It's less about big transformation programs now, more about shipping fast and letting real usage decide what scales. Data priorities are shifting too. Leaders aren't chasing more dashboards, they want data fast enough to actually power real time personalization and automation decisions. Looking back, the hardest part of that early omnichannel rollout was never the technology. It was getting merchandising, support, and marketing to agree on what a single connected experience actually meant for the customer. Reading this report, that challenge clearly hasn't gone away, it's just wearing an 𝗔𝗜-𝗻𝗮𝘁𝗶𝘃𝗲 badge now. If you're shaping a 2026 CX or GTM roadmap, worth asking your team one thing: where does our journey still feel like three different companies talking to the same customer? 🔄 #CustomerExperience #DigitalTransformation #Omnichannel #Ecommerce #AI #retail #distribution

https://lnkd.in/gCwhZgUK Every transfer and repeated explanation adds friction. AI-powered, omnichannel contact centers help agents deliver faster, more personalized experiences with the right context at every interaction. Learn more:   https://hubs.ly/Q04f46Cr0 #CCaaS #CX #GenAI #CXDO #ContactCenter #CCaaS #AI #CXDO