Frequently Asked Questions: newyorker.com

Frequently Asked Questions The New Yorker

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Becoming a Subscriber

How do I subscribe or give a gift subscription?

Please visit our subscription website to find the best option for your needs.

When will my first issue arrive?

You will receive your first issue between three and six weeks after purchasing a print subscription. Each issue is published one week prior to the cover date, and most subscribers receive it a few days after publication. For subscribers outside the United States, each issue may arrive up to two weeks after the cover date.

Check on which issue was mailed to you most recently or report a delivery problem.

What does my subscription include?

All subscriptions provide unlimited digital access to The New Yorker’s offerings, including newyorker.com, the online archive, and the New Yorker app. Print subscribers also receive the print edition of the magazine, published weekly (except for select combined issues throughout the year).

My subscription included a tote bag. When can I expect it to arrive?

The tote ships six to eight weeks after your payment is processed. International orders may take longer to ship, and packages may be delayed at customs. We regret that our staff cannot track tote bags after they enter the postal system.

The New Yorker also offers tote bags with limited-time or seasonal designs. The design of the bag depends on the offer you purchase, and will be displayed on the order form when you subscribe. At this time, tote bags cannot be purchased independently from a subscription, and the design cannot vary from the one available with your offer.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and Diners Club cards. We also accept PayPal, Apple Pay, and Amazon Pay. Alternatively, checks can be mailed to The New Yorker, PO Box 37617, Boone IA 50037-0617.

How will I get my magazines or free gift (if applicable) if I didn't enter my shipping address at checkout?

If you choose to pay using PayPal, Apple Pay, or Google Pay, the payment provider may share limited information with us to help process and fulfill your order. This information may include your name, email address, billing and shipping addresses, phone number, and payment confirmation details.

The email address associated with your digital wallet will be used as your account username, allowing you to access your subscription or digital content. Any physical products included with your order will be shipped to the delivery address associated with your digital wallet.

For your security, we do not receive or store your full payment card number when you use these payment methods.

Can I get a receipt or confirmation of my subscription, account details, or cancellation?

Yes, our staff would be happy to send you a receipt. After subscribing, you can expect to receive a confirmation e-mail within twenty-four hours. For all other requests, please chat with our team using the chat widget at the bottom right hand corner of this page.

When will I be charged?

Credit cards are charged as soon as your order is received. It may take up to three days for the charge to appear on your credit-card statement. Before the start of each renewal, you will be e-mailed a reminder notice summarizing the details of your subscription and the rate that you will be charged.

Why do I need to provide a mailing address for a digital subscription?

Should your e-mail address ever become defunct, we will send notifications about your subscription to your postal address instead.

Can I subscribe to The New Yorker if I live outside the United States?

Yes. You can subscribe to The New Yorker from most countries, although it may take longer to receive print issues in the mail. For assistance, please chat with our team through the chat widget at the bottom right hand corner of the page.

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Managing Your Subscription

I forgot my password. How can I recover it?

On newyorker.com, select Sign In at the top-right corner of your screen, then Forgot password?. If there is a New Yorker account associated with your e-mail address, we will send you instructions for resetting your password.

How do I make changes to my e-mail address or password?

Please visit My Account to manage your newyorker.com account information, including your e-mail address and password.

What does it mean to link or verify my subscription? Why is this important?

Creating a newyorker.com account and subscribing to the magazine are independent operations. It is possible to create a newyorker.com account without being a subscriber, and vice versa. In order to read unlimited articles as a subscriber on newyorker.com, you’ll need to link your subscription to your newyorker.com account.

To link your subscription:

Sign in to your newyorker.com account (or create one, if you haven’t yet).
Visit newyorker.com/account/link.
Enter your account number or subscription number, which can be found in two places: the Account summary section of Customer Care and the mailing label of a magazine, if you are a print subscriber.
Or, select the link to use your shipping address.

If you have trouble linking your subscription, please chat with our team using the chat widget at the bottom right hand corner of this page.

I have multiple New Yorker accounts. Can I combine them?

Yes, our staff would be happy to assist you. Please chat with our team using the chat widget at the bottom right hand corner of this page.

How do I unsubscribe from The New Yorker?

You can cancel your subscription (or a gift subscription) via My Account by selecting Manage Subscription.

For further assistance, please chat with our team using the chat widget at the bottom right hand corner of this page.

What is your cancellation policy?

You’re in full control of your subscription and can cancel at any time. When you purchase a subscription—whether it includes print and digital access or digital access only—it begins immediately.

Please note that we do not offer refunds for cancellations. When you cancel, your subscription will remain active through the end of your current billing term, and you will not be charged again.

If I cancel my subscription, when does the cancellation go into effect?

The cancellation will be processed immediately, though you may receive one to two additional issues after ending your subscription.

How can I receive confirmation of my cancellation?

Our staff would be happy to send you a confirmation. Please chat with our team using the chat widget at the bottom right hand corner of this page..

How can I cancel my print subscription and keep digital access only?

Please chat with our team using the chat widget at the bottom right hand corner of this page.

How do I check on when my subscription expires?

You can view the expiration date of your subscription (or gift subscription) via Manage Account on your account profile page.

How do I temporarily suspend my subscription?

You can stop your subscription (or gift subscription) for up to one year, and then resume it, via Customer Care by selecting Manage Subscription, then Suspend Subscription.

If I suspend my print subscription, will I still have access to newyorker.com, the archive, the replica edition, and New Yorker mobile apps?

While your subscription is suspended, you will have limited access to newyorker.com. Just like a reader who has not subscribed, you will be able to view the newyorker.com home page, section pages, video hub, Goings On listings, and a limited number of articles per month across the website. The archive, the replica edition, and the New Yorker app are available to active subscribers only.

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Reading on a Phone, Computer, or Tablet

Why should I create a newyorker.com account?

All readers are encouraged to create a free account on newyorker.com, regardless of their subscription status. Signing in enables you to save your place while solving the crossword, submit ideas to the Cartoon Caption Contest in one step, save stories for later, and more.

If you subscribe to The New Yorker, you also have unlimited access to articles on newyorker.com, as well as the New Yorker app, the archive, and the replica edition. However, you won’t be able to access any of the above without a newyorker.com account.

If you have not done so, please create a free account now.

Are all New Yorker articles available on newyorker.com?

Nearly every article published since the magazine’s founding, in 1925, whether in print or online only, is available to read in full on newyorker.com. Every issue of the magazine is available to subscribers via the replica edition at archives.newyorker.com.

Do I need a subscription to access newyorker.com?

If you are not a subscriber, you have limited access to The New Yorker’s website.

You can view newyorker.com’s home page, section pages, and a limited number of articles per month across the website. The New Yorker app and replica edition are available to subscribers only.

Subscribers enjoy unlimited access to newyorker.com.

Is the magazine available on mobile and tablet devices?

Yes. The New Yorker app allows you to view all of The New Yorker’s offerings on a mobile or tablet device, including daily news and culture coverage from the Web, and each week’s issue, in full.

If you subscribed directly through The New Yorker (including newyorker.com and the New Yorker app), you can read the complete magazine by opening the New Yorker app, then selecting Magazine at the bottom of the screen. Every issue since 2008 is available to browse and save off-line.

The New Yorker app is available through the App Store and Google Play Store. Digital editions of the magazine are available through the Nook bookstore.

Which devices support the New Yorker app?

The New Yorker app can be downloaded to your iPhone or iPad from the App Store or your Android phone or tablet from the Google Play Store.

Do I need a New Yorker subscription to access the New Yorker app?

Yes. The app is exclusive to subscribers, and is free to download. If you subscribed directly through The New Yorker (including newyorker.com and the New Yorker app), you can view as many articles and issues as you’d like. If eligible, non-subscribers will be invited to explore the app through a free trial.

Can I share stories from the New Yorker app through e-mail or social media?

Yes. While the app is available for subscribers only, each individual story is shareable. The link will direct viewers to the story on our website.

I have an active digital subscription. How do I get unlimited access to the New Yorker app?

Open the New Yorker app and tap Settings in the top-right corner.
If you already have a newyorker.com account, select Already a subscriber? Sign in.
If, after signing in, you see the option to Link your print subscription, please do so.
If you do not have a newyorker.com account, select Link your print subscription, enter your subscription details, and create an account.

You will then be able to use your newyorker.com account to get unlimited access to both of our apps, newyorker.com, and the replica edition.

How do I get unlimited access to the magazine on my phone or tablet?

If you already have an active New Yorker subscription, purchased directly from The New Yorker, download the New Yorker app from the App Store or Google Play Store and sign in.

If you are a subscriber but do not have a newyorker.com account, please create one and link your subscription.

If you do not have an active New Yorker subscription, please subscribe to get unlimited access to the magazine.

I subscribed through the New Yorker app or the NYer Print Edition app on my iPhone, iPad, or iPod. How do I get unlimited access to newyorker.com, the apps, and the archive?

Immediately after you subscribed through the app, you were prompted to create a newyorker.com account. If you have not done so, you can now.

If you subscribed through the New Yorker app:

Open the app and select Settings in the top-right corner of the screen.
Select Already a subscriber? Sign in.
If you do not see Sign in or create an account, select Restore your Apple purchase.

If you subscribed through the NYer Print Edition app:

Visit the My Account tab in the NYer Print Edition app.
Select Get newyorker.com access and sign up.
If you have an account, select Already have a log-in at newyorker.com? to sign in.

You will then be able to use your newyorker.com account to get unlimited access to both of our apps, newyorker.com, and the online replica edition.

I purchased a subscription to The New Yorker through the New Yorker app. How can I cancel it?

If you subscribed through the New Yorker app on an iPhone or iPad, you’ll need to cancel through Apple. If you subscribed through the app on an Android phone or tablet, you’ll need to cancel through Google Play.

Why am I no longer receiving new print issues through Amazon?

As of March, 2023, print issues of The New Yorker are no longer available for purchase through Amazon. For questions about this change, please call Amazon at 888-280-4331 or visit its Digital Services and Device Support page.

If you’d like to continue reading The New Yorker, you can subscribe online or reach out to our Customer Care team using the chat widget at the bottom right hand corner of this page.

Why am I no longer receiving new issues on my Kindle?

As of March, 2023, The New Yorker is no longer available for purchase through Kindle Newsstand, but any back issues should still be available in the Cloud tab of the Kindle Newsstand. For questions about this change, please call Amazon at 888-280-4331 or visit its Digital Services and Device Support page.

If you’d like to continue reading The New Yorker, you can subscribe online or reach out to our Customer Care team using the chat widget at the bottom right hand corner of this page

I purchased a New Yorker subscription on my Nook Color Tablet. Does that provide unlimited digital access to The New Yorker?

If you purchased a subscription directly from Barnes & Noble, your access is limited to your Nook Color Tablet.

How do I get unlimited access to The New Yorker on my Nook?

If you’re already a subscriber, open the Nook Bookstore.
Visit the New Yorker Magazine page.
Order a monthly subscription to begin a fourteen-day trial. You will not be charged.
After submitting your order, check your in-box. You will receive an e-mail with instructions for redeeming your free offer as an active magazine subscriber.

If you do not have an active New Yorker subscription, you can subscribe online or in the Nook Bookstore.

Do I need a subscription to follow The New Yorker in Google News?

The New Yorker’s feed is free to follow, though subscribers will need to sign in to our website to read articles.

I purchased a New Yorker subscription on Google News. Does that provide unlimited digital access to The New Yorker?

If you subscribed through Google News, you may have access to The New Yorker online. Please chat with our team to create a newyorker.com account.

How can I access newyorker.com articles published on Flipboard?

Flipboard provides a continuous feed of stories and cartoons from newyorker.com. To enjoy unlimited access to The New Yorker on Flipboard:

Open the Flipboard app.
Select the Menu.
Select Following, then Accounts.
Scroll down and select The New Yorker.
If you already have a newyorker.com account associated with an active subscription, sign in.
If you are a subscriber but have not linked it to your account, select Link Your Subscription.

Do I need a subscription to access New Yorker articles on Flipboard?

The New Yorker’s feed is free to follow, allowing all readers to enjoy a limited number of articles per month at no charge. New Yorker subscribers have unlimited access to the feed, with subscriptions available on a monthly or annual basis.

I purchased a New Yorker subscription on Zinio. Does that provide unlimited digital access to The New Yorker?

If you purchased a subscription on Zinio, your access is limited to Zinio. If you have questions, please chat with our team using the chat widget at the bottom right hand corner of the page.

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Becoming a Subscriber
Managing Your Subscription
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Additional Offerings
Technical Troubleshooting

Additional Offerings

How do I sign up for e-mail newsletters?

Visit newyorker.com/newsletters to sign up to get our newsletter daily or once a week. You can also sign up for New Yorker Classics, Daily Humor, The Borowitz Report, Books & Fiction, Goings On, The Food Scene, and more.

I signed up for your newsletters. Why am I not receiving them regularly?

Please check your junk folder. If the problem persists, please chat with our Customer Care team through the chat widget at the bottom right-hand corner of this page, or e-mail TNYinbox@newyorker.com.

How do I unsubscribe from a newsletter or marketing e-mail?

To unsubscribe from a newsletter, select Unsubscribe at the bottom of the e-mail, or sign in to newyorker.com and navigate to My Account. You can manage your newsletter subscriptions at the bottom of your account.

For all marketing e-mails, select Unsubscribe at the bottom of the e-mail.

Where and why does The New Yorker use A.I. on its website?

To make the magazine’s archive accessible online, The New Yorker uses A.I.-generated text summaries to help readers navigate material that was originally published without descriptive headlines and subheadlines. The summaries enhance readers’ ability to search for and find articles that otherwise would not have descriptive text.

The magazine also publishes A.I.-generated narrations of many of its articles in order to make more pieces available for listening.

How can I find The New Yorker on social media?

Follow The New Yorker or @newyorkermag on Twitter, Facebook, Instagram, Tumblr, LinkedIn, and Snapchat. New Yorker cartoons are featured at @newyorkercartoons on Instagram and The New Yorker Cartoons on Facebook; our photo and art departments also maintain their own Instagram feeds at @newyorkerart and @newyorkerphoto, respectively.

Do your contributors have social-media feeds? Where can I find them?

Visit our Contributors page to find out more about our writers and artists, including information on how to follow them on social media, where to read their latest stories, and more.

How can I contact editors or contributors?

To provide feedback on a story, please write a letter to the editor by e-mailing themail@newyorker.com. The New Yorker is not able to share contributors’ contact information or forward messages directly to them.

How can I submit an idea or piece?

We accept submissions for Fiction, Poetry, Shouts & Murmurs, and Cartoons. Instructions are available on our Contact Us page.

We regret that we cannot consider unsolicited submissions for The Talk of the Town, Goings On, Personal History, or any other sections.

What is the online replica edition?

The replica edition is a page-by-page digital presentation of every print issue of The New Yorker published since 1925. Subscribers can explore the magazine as it was originally published at archives.newyorker.com.

Can I print articles from the online replica edition?

Yes. Select the Print icon in the top-right toolbar, then choose which pages you’d like to print. A printer icon will appear over each page you’ve selected to be printed. Once you’ve finished selecting pages, select the paper size and then click the blue Print button at the top of the page.

Can I buy single issues from the archive?

We no longer sell single digital issues through the archive. Subscribers can access every issue as part of their subscription, and nonsubscribers can purchase single issues through the NYer Print Edition app.

Where can I find back issues of the magazine?

You can access the full text of every article published at newyorker.com. Visit newyorker.com/magazine to browse all issues or use the search bar to find something of interest.

Subscribers also have access to the online replica edition at archives.newyorker.com, which presents digital renditions of every print edition as it was originally published.

Can I view back issues of The New Yorker online?

All issues of the magazine can be explored at newyorker.com/magazine. Subscribers can also visit archives.newyorker.com for digital access to every issue since 1925 as it originally appeared.

Are printed back issues available?

Select individual issues dating back to 1925 are available, through our Back Issues Department, for $10.50 each. For orders outside the United States (including Canada), the price per issue is $11.45. These prices include shipping and handling.

Please call 800-825-2510 (or 332-239-6553, if outside the United States) to order by credit card. We accept MasterCard, Visa, American Express, Discover, and Diners Club.

If you would like to pay by check or money order, send your request to:

The New Yorker Back Issues, 37617, Boone IA 50037-0617.

Please include the cover date of the issue, and a check or an international postal money order payable to The New Yorker.

How can I find or purchase prints of covers or cartoons?

New Yorker covers and cartoons are available for purchase in the Condé Nast Store. To find a specific cartoon, search by keyword, title, or artist.

What is the Cartoon Caption Contest, and what are the rules?

Each week, we provide a cartoon in need of a caption. You, the reader, submit a caption, we choose three finalists, and you vote for your favorite.

Anyone can enter or vote in the Cartoon Caption Contest, whether or not you are a subscriber. You will just need to sign in or create a free newyorker.com account, if you have not done so before.

Anyone age thirteen or over can enter, except employees, agents, or representatives of the sponsor or any other party associated with the development or administration of the contest, or any member of their immediate family. See the complete rules.

What is the New Yorker Festival?

Held every fall in New York City, the New Yorker Festival is an annual celebration that brings the breadth and spirit of the magazine to life. In the course of a weekend, The New Yorker’s staff sits down with the world’s leading writers, artists, filmmakers, actors, comedians, politicians, activists, and athletes. The festival also features live performances, film previews, and excursions throughout the city.

Subscribers are invited to purchase tickets before they are released to the general public. For more details, visit festival.newyorker.com.

Listen to The New Yorker on Apple Podcasts:

The New Yorker has a variety of podcasts for our subscribers available on Apple Podcasts. If you have a subscription and wish to listen to the podcasts and episodes on Apple Podcasts, you can link your accounts to listen across apps following the steps below.

Open the Apple Podcasts app on your device.

Visit a New Yorker podcast show in the Apple Podcasts app.

Tap “Already a Subscriber?” link, which will open an authentication page.

Enter your login information into the TNY authentication web page

Once verified, subscribers can listen to the content in Apple Podcasts.

Note: If you do not have a subscription to The New Yorker, you will not have access to audio content on Apple Podcasts. Apple Podcast subscriptions do not include The New Yorker audio.

Connect your subscriber account to Apple Podcasts

Connect your subscriber account to Apple Podcasts

Subscribers enjoy The New Yorker audio and podcasts along with exclusive content. Learn how to connect your subscription to Apple Podcasts, and start listening today.

Connecting your account as a New Yorker subscriber:

From Apple Podcasts, find The New Yorker’s channel page. Tap “Already a subscriber?” and you’ll be directed to sign in to your New Yorker account. Once you do, that’s it! Signing in automatically connects your account to Apple Podcasts. You’ll be brought back to Apple Podcasts to enjoy your subscriber benefits.

If you’re not yet a subscriber:

Subscribe to The New Yorker via our website. Once you’re a subscriber, navigate to Apple Podcasts and follow the steps above for “Connecting your account as a New Yorker subscriber.”

Or you can also subscribe through The New Yorker app:

Download The New Yorker app from the App Store, where you can start a subscription. Once you do, your subscriber account will automatically be connected to Apple Podcasts.

Are New Yorker podcasts free to listen?

While some episodes or shows may be available without a subscription, full and unlimited access is reserved for subscribers. Many of The New Yorker’s podcasts, such as The Writer’s Voice and In the Dark, are included as part of a subscription to The New Yorker. Subscribers can stream or download through our website, mobile app, or Apple Podcast app.

How can I license the rights to a piece from The New Yorker?

Our staff would be happy to assist you. Please e-mail image_licensing@condenast.com.

How can I advertise in The New Yorker?

Please contact us at advertising@newyorker.com.

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Technical Troubleshooting

I am a current subscriber. How can I access articles behind the paywall on newyorker.com?

All subscribers have unlimited access to newyorker.com and our mobile apps, once they are signed in. Please remember to sign in on all of your devices—smartphones, tablets, and computers—in order to access the magazine seamlessly everywhere.

If you do not have a newyorker.com account, please create one. If we cannot verify that you have an active subscription based on your e-mail address, you may need to enter your subscription account number or mailing address.

I’m signed in, but am still seeing the paywall. What should I do?

If you continue to hit the paywall after signing in, there are two likely explanations. Your subscription may have expired, or your account may not be linked to your subscription.

You can confirm your subscription status via Manage Account on your account profile page.

To link your subscription, please visit newyorker.com/account/link. If you have trouble linking the two, we recommend signing in to Customer Care to confirm that your account number and mailing address are listed correctly.

For further assistance, please chat with our Customer Care team through the chat widget at the bottom right hand corner of this page.

Why doesn’t newyorker.com keep me signed in?

When you sign in on newyorker.com, be sure to check the box that reads “Keep me signed in.” As long as you have cookies enabled, the website will remember your account on that browser.

Please keep in mind that social-media platforms, including Facebook, Twitter, Instagram, and Google’s Accelerated Mobile Pages use their own browsers with sign-in requirements that are beyond The New Yorker’s control. (For example, if you browse Twitter on your phone, and click on a New Yorker link, the article will open in Twitter’s in-app browser.) Each of these browsers has varying abilities to remember sign-in information (or “cookies”), which may result in your having to sign in again.

Similarly, if you click on a New Yorker link through an e-mail or newsletter, and the article opens in a new browser window, you may need to sign in again. Once you have done so, you won’t have to sign in again in that window.

For a seamless experience, we recommend reading The New Yorker on newyorker.com or in the New Yorker app.

I am trying to subscribe, but the system says I already have an account. How do I fix this?

You may have a duplicate account, in which case our staff would be happy to assist you. Please chat with our team through the chat widget at the bottom right hand corner of this page.

I tried to create an account but am seeing an error message that says my subscription is already associated with one. What can I do?

If your subscription is already associated with an account, please sign in to that account. If you have trouble recalling which e-mail address is associated with your subscription, please chat with our team through the chat widget at the bottom right hand corner of this page for assistance.

I’m trying to link my print subscription, but keep getting rejected. What can I do?

Please make sure that the address you entered is the exact address associated with your subscription. If you have a Canadian address, make sure to enter your postal code without any spaces.

If you purchased a digital-only subscription through an app on an iPhone, iPad, or Android device, you will need to link your subscription using the same app.

What should I do if my New Yorker iPhone or iPad app crashes?

Try closing any other apps that are running in the background of your device. If problems persist:

Force-quit the app, then reopen it.
Turn your device off, then back on.
Delete and reinstall the app.

If the issue persists, please let us know by chatting with our team through the chat widget at the bottom right hand corner of this page for assistance.

I unsubscribed from an e-mail or newsletter but am still receiving it. What can I do?

You can manage your e-mail preferences online at any time. Visit newyorker.com and select My Account in the top-right corner. Then, scroll down to the newsletter section and uncheck the box of any newsletter you would no longer like to receive. It may take up to forty-eight hours for your request to be processed.

If you have already unsubscribed and are still receiving unwelcome e-mail, please contact us at privacy_administration@condenast.com.

Why won’t the pages of the replica edition turn?

You may not be signed in, which is often due to your browser’s cookies. Try opening your browser’s preferences (or settings) and deleting all of the cookies related to archives.newyorker.com. You’ll then want to quit the browser, reopen it, and sign in again. Refreshing the page may also solve the problem.

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