Notion error messages
When this error may occur
When logging in or trying to access or edit specific content, you might see an error that says “Something’s not right”, “Oops! Something went wrong”, or “Something went wrong”. This is a generic error that can occur for a variety of reasons. For example, you may not have the right credentials to access or edit a specific page.
What you can try to fix the error
To fix this error:
Try logging out and logging back into your Notion account.
Try accessing Notion from a different device or browser.
Clear your local storage and cache on your browser. Here are some resources on how to clear local storage for various platforms:
Make sure you’re using Notion on a supported device and platform.
If you’re using a Chromebook or a ChromeOS device, these devices aren’t supported. You should use a web browser like Chrome, Firefox, Safari, or Edge or an Android or iOS mobile device to access all of Notion’s features.
If your Apple mobile device is on iOS 15 or earlier, these OS versions aren’t supported. If your device supports an upgrade to iOS 16 or later, upgrade it. If your device doesn’t support iOS 16 or later, you may still be able to use Notion, but the app may not work as expected.
If you’re encountering the issue while logging in using a VPN, disable the VPN and try again.
Reset your desktop, web, or mobile app following the instructions here.
If you’re a developer using the Notion API, ensure you’re using the correct authentication token and that the token hasn’t expired.
When this error may occur
You might see an error that says “Hmm… something’s not right”. This might occur:
When Cloudflare isn’t able to reach Notion’s backend.
When Notion’s servers aren’t responding quickly enough to your request.
When there’s a firewall between your server and Notion’s servers.
When an edit you make triggers a bug.
What you can try to fix the error
To fix the error, try the following:
Clear your browser cache and try again.
Access Notion in an incognito tab.
Access Notion using another browser.
If you’re using a VPN, make sure you’ve allowlisted the notion.so domain.
When this error may occur
If you see an error that says “Offline” or “Connect to the internet to get started”, it’s possible that you’ve lost your internet connection or that your network, or some privacy or security software installed on your device, is blocking access to Notion.
What you can try to fix the error
To fix this error:
Make sure you’re connected to the internet, and that your internet isn’t down or spotty.
Check if you’re using a proxy, firewall, or VPN software on your computer that may be blocking access to Notion.
If you’re connected to a network that belongs to a school, corporation, or organization, ask IT to unblock Notion on that network.
If you’re on a personal network, try changing your DNS to 1.1.1.1 or 8.8.8.8. You can learn more about how to do this here →
Make sure you’re on the latest version of Notion.
Restart your device.
When this error may occur
You might see an error that says “Your file is over the 5MB limit of the Free Plan”. Remember that on the Free Plan, you have a limit of 5MB for imports.
What you can try to fix the error
To fix this error:
You can remove any imported files that you no longer need.
You can upgrade to a paid plan, which will increase your import limit to 50MB.
When this error may occur
You might see an error that says “Rate limit reached, please try again later”.
This error usually occurs when you’ve exceeded the number of allowed requests to Notion’s API by trying to duplicate a large amount of content in Notion. Currently, you can duplicate up to 50,000 blocks per hour. This limit is in place to make sure all users have fair access to Notion.
What you can try to fix the error
To fix this error:
Wait an hour and try the duplication again so that you don’t hit the limit.
Make the content that you’re trying to duplicate smaller. For example, if you’re trying to duplicate a page, you can try removing parts of the page that you don’t need duplicated, or split the page up into multiple pages. Then, try the duplication again.
When this error may occur
When you’re trying to make edits or changes in a Notion page, you might see an error that says “There was an issue persisting your edits”. This might also occur with another error that says “Cannot save changes”.
What you can try to fix the error
To fix this issue:
Try resetting Notion and clearing your browser cache following these instructions.
Make sure you’re on the latest version of your device’s operating system.
When this error may occur
When trying to add text to your page, you might see an error that says “Request body too large”. This error, also known as an HTTP 413 error, can occur when you try to paste a lot of text (over 500kb) into a Notion page.
What you can try to fix the error
To fix this error, try splitting up the text you’re trying to copy and paste into smaller chunks.
When this error may occur
When editing a page in Notion, you might see the error “Storage operation did not complete”. This error can occur when your browser isn’t saving the edits you’re making to your page.
What you can try to fix the error
To fix this:
Try using a different browser.
Try quitting and restarting your browser (not to be confused with clearing site settings or your browser cache).
Try restarting your device.
When this error may occur
When trying to open the Notion desktop app, you might see an error that says “Notion is damaged and can’t be opened”.
What you can try to fix the error
To fix this error:
Uninstall the Notion desktop app.
Restart your device.
Reinstall the Notion desktop app by going to https://www.notion.so/desktop.
When this error may occur
You might see an error that says “Unsaved transactions: You don’t have access to move this page to the desired location”. This could happen because:
You’re trying to set up an integration or a bot on a page that you only have guest access to, or that you don’t have full access to.
Your integration or bot doesn’t have access to the page you’re in.
What you can try to fix the error
To fix this error:
Make sure that you have proper access to the page you’re in.
Give your integration or bot access to the page you’re in.