InHome Terms of Use - InHome Delivery Last Updated July 9th 2026
IMPORTANT: THESE TERMS OF USE CONTAIN A MANDATORY ARBITRATION PROVISION AS SET FORTH IN SECTION 20 OF THE WALMART.COM TERMS OF USE, WHICH IS INCORPORATED HEREIN. THIS PROVISION REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND WALMART ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.
Welcome to InHome, a service operated by Walmart Inc (“Walmart” or “us”). These terms of use (“Terms of Use”) are between you and Walmart. Before using the InHome Service, as defined below, please read these Terms of Use, the Walmart.com Terms of Use (available here), the W+ Terms of use (available here), and the other applicable rules, policies, and terms posted by us through the Walmart software application (the “Walmart App”), all of which are incorporated into these Terms of Use by reference (collectively, this “Agreement”). By using the InHome Service and by responding “I agree” in a website made available to you by Walmart you agree to be bound by the terms of this Agreement. If you do not accept the terms of this Agreement, then you may not use the InHome Service.
We may change, suspend, limit, or discontinue the InHome Service, or any part of it, at any time without notice. We may amend any of this Agreement’s terms at our sole discretion by posting the revised terms under the terms of use section of Walmart.com (listed above) or through the Walmart App, or by notifying you of such changes by any other reasonable means. Your continued use of the InHome Service after the effective date of the revised Agreement constitutes your acceptance of the revised terms.
For the purposes of these Terms of Use:
“Companion Product” means any other product or device designated by us for use to access the InHome Service, which may include, for example, smart locks, garage openers, and all associated software or applications with such Companion Products or devices. Companion Products are provided by a third party and are subject to separate instructions, warranties, software licenses, terms of use, and/or other requirements of the third party. To utilize certain features of Companion Products you may be required to set up a separate account with the third party who manufactured or otherwise provides such Companion Product.
“Companion Product Software” means all third party software included in the Companion Products (including any updates or new versions), solely in object code format, and any related documentation, in each case made available to you by Walmart for your convenience to use in connection with the InHome Service.
“Existing Product” means a keypad lock or garage door opener provided by you and not by Walmart.
“InHome Service” (also referred to as “Services”) means Walmart’s InHome delivery service, which includes delivery into your garage, kitchen, or to your doorstep. Services do not include pantry or shelf stocking.
“Walmart Software” means Walmart App software (including any updates or new versions), solely in object code format, and any related documentation, in each case that we make available to you for use in connection with the InHome Service.
“Recordings” means any audio, image, video, or other types of recordings made in connection with your use, or the provision to you, of the InHome Service.
1. Member Accounts. To use the InHome Service, you must be 18 years or older, a Walmart+ member, and register. To be eligible to create an Account, and to otherwise use the InHome Service, you must be at least 18 years old. You are responsible for maintaining the confidentiality of your login credentials and are solely responsible for all Account activities that occur using your login credentials. You agree not to allow a third party to use your login credentials at any time. In order to view your delivery, you must download the Walmart App (for an Android or iPhone operating system only). From time to time, you may be required to update your Walmart App to use this Account functionality.
2. Walmart Software License; Walmart Intellectual Property Rights.
2.1 Limited License. Walmart hereby grants to you a limited, non-exclusive, non-transferable license (without the right to sublicense): (i) to use a single copy of the Walmart Software solely for your own personal operations on the equipment on which the Walmart Software was first installed for the purpose of receiving the InHome Service or, on a temporary basis, on a backup system if such equipment is inoperative, consistent with the limitations specified or referenced in this Agreement; (ii) to use the documentation provided with the Walmart Software in support of your authorized use of the Walmart Software; and (iii) to copy the Walmart Software for archival or backup purposes, provided that all titles and trademark, copyright and restricted rights notices are reproduced on all such copies.
2.2 Restrictions. You will not copy or use the Walmart Software or Companion Product Software (including any associated documentation) except as expressly permitted by this Agreement. You will not relicense, sublicense, rent or lease the Walmart Software or use the Walmart Software for third-party training, commercial time-sharing or service bureau use. You will not, and will not permit any third party to, reverse engineer, disassemble or decompile any Walmart Software, except to the extent expressly permitted by applicable law, and then only after you have notified Walmart in writing of your intended activities, and will strictly adhere to any restrictions applicable to the Companion Product and Walmart Software. You may not resell the Companion Products, nor provide them to any third Party.
2.3 Ownership. As between the parties, Walmart will retain all right, title and interest in and to the patent, copyright, trademark, trade secret and any other intellectual property rights in the Walmart Software and any derivative works thereof, subject only to the limited licenses set forth in this Agreement. You do not acquire any other rights, express or implied, in the Walmart Software other than those rights expressly granted under this Agreement.
2.4 Walmart App Support. Walmart shall provide maintenance, support, upgrades, modifications or new releases solely with respect to the Walmart App as they may become available and in their sole discretion.
2.5 Feedback. If you send or transmit any communications or materials to Walmart or any of its Affiliates by mail, email, telephone, via the Walmart App, or otherwise, suggesting or recommending changes to the Walmart Software, Companion Products or Companion Product Software or the InHome Service, including without limitation, new features or functionality relating thereto, or any comments, questions, suggestions, or the like (“Feedback”) to Walmart, Walmart and its Affiliates are free to use such Feedback irrespective of any other obligation or limitation between the parties governing such Feedback. You hereby assign to Walmart all right, title, and interest in, and Walmart and its affiliates are free to use, without any attribution or compensation to any party, any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, for any purpose whatsoever, although neither Walmart nor its affiliates are required to use any Feedback.
3. Companion Products
3.1 Software Restrictions. Companion Product Software associated with Companion Products may be subject to third party intellectual property ownership rights and may be subject to separate terms and conditions of use, license agreements, and privacy policies. It is your responsibility to review and adhere to any such restrictions or limitations when you use the Companion Products.
3.2 Installation & Operation. Installation of the Companion Products is your responsibility, as is determining whether your front doors or garage doors are compatible with the Companion Products. You must have, and are solely responsible for obtaining and maintaining, at your expense, an Internet connection to receive and use the InHome Service and to install and use the Companion Products.
NEITHER WALMART NOR ANY OF ITS AFFILIATES ARE LIABLE FOR ANY DEFECTS OR OTHER DAMAGE ASSOCIATED WITH THE INSTALLATION OF THE COMPANION PRODUCTS. WITHOUT LIMITING THE FOREGOING, NEITHER WALMART NOR ANY OF ITS AFFILIATES HAVE ANY RESPONSIBILITY OR LIABILITY FOR (I) ANY PRODUCTS NOT DEVELOPED OR MANUFACTURED BY OR FOR WALMART OR ITS AFFILIATES, INCLUDING COMPANION PRODUCTS ; OR (II) IF YOU CANCEL THE INHOME SERVICE, (A) THE MAINTENANCE, UPKEEP OR FUNCTION OF ANY OF THE COMPANION PRODUCTS RETAINED BY YOU; OR (B) ANY LIABILITY ARISING FROM YOUR CONTINUED USE OF THE COMPANION PRODUCTS, HOWEVER CAUSED.
4. In-Home Delivery
4.1 Delivery Personnel. The InHome Service may permit you to enable in-home delivery of groceries, as may be communicated by you to us from time to time. At the time of registration, you can choose whether you would like your InHome delivery to take place via your front door or via your garage and the location inside your residence where groceries should be deposited (your “Home”). If you make no selection at the time of registration, your InHome delivery will be made to your doorstep. If you would like to make a change to your original selection of location of delivery, please contact customer service as set forth below in Section 11.2. If you place an order for InHome delivery of products via Walmart.com through the InHome Service, you are: (i) authorizing Walmart and/or Walmart employees (“Delivery Personnel”) to unlock the smart lock on your front door or use the garage opener to open the garage door and enter your Home, and to access and enter your Home in the manner you designated at registration for the purpose of delivering your order, and (ii) confirming that you have the right to authorize Delivery Personnel to unlock such smart lock or garage door opener and to access and enter your Home. Walmart reserves the right to decline to deliver your products in its sole discretion.
4.2 Delivery Personnel Access to Your Home. You represent and warrant that your Home will be safe and free of any hazards. To use the InHome Service, you must disarm any alarm or other security service in your Home. NEITHER WALMART NOR ANY OF ITS AFFILIATES ARE RESPONSIBLE FOR DISARMING OR SUBSEQUENTLY RESETTING ANY SUCH ALARM OR OTHER SERVICE, OR FOR YOUR FAILURE TO DO SO, OR FOR ANY LIABILITY ARISING FROM THE ALARM OR OTHER SECURITY SYSTEM NOT BEING ARMED IN YOUR HOME, HOWEVER CAUSED. The smart lock and garage opener within the Companion Products are designed to record when your front door or garage door is opened by Delivery Personnel and when your front door or garage door is closed and/or locked by Delivery Personnel. Currently, the Companion Product smart lock only allows you and the Delivery Personnel to lock and unlock your front door. You may be able to purchase additional functionality for your smart lock (“Upgrade Functionality”) from our third party smart lock provider. To the extent you purchase the Upgrade Functionality, you understand and agree that Walmart is not responsible for any of the additional features offered by our third party smart lock provider. You will be required to create an account with the third party lock provider to receive the Upgrade Functionality. Walmart has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or service provider. For your convenience, Walmart may offer links to third party providers (i.e. the smart lock provider), through the Walmart App. If you access a third party website from the Walmart App, you do so at your own risk, and you understand that this Agreement and the Walmart Privacy Policy do not apply to your use of such sites. You expressly relieve Walmart from any and all liability arising from your use of any third-party website or services. We encourage you to be aware of when you leave the Walmart App, and to read the terms and conditions, license agreements and privacy policy of any third-party website or service that you visit. You may also be able to use an Existing Product with the InHome Service. If using an Existing Product, you agree to provide the keypad code for the Existing Product to Walmart to enable the Delivery Personnel to unlock/lock the keypad lock or open/close the garage door using the keypad garage door opener. You are encouraged to change the keypad code on the Existing Product after the Delivery Personnel has performed the InHome Service. You acknowledge and agree that the Existing Product may not function with the Walmart App and that there may not be a record through the Walmart App for any unlocking or locking of the front door or opening or closing of the garage door. Walmart is not responsible for any maintenance or support for an Existing Product. You expressly relieve Walmart from any and all liability arising from your use of any Existing Product or Existing Product services.
4.3 Other Occupants. You represent and warrant that you will make other occupants within the Home aware that the InHome Service will be performed and that Delivery Personnel are authorized to enter the Home. You are responsible for compliance with this Agreement by other occupants within the Home. Delivery Personnel will not make deliveries if there is a minor present in the Home with no adult present.
4.4 Pets. Delivery Personnel will not make deliveries if there are uncontained pets in the Home.
4.5 Military Base Deliveries. Due to operational restrictions when providing InHome Services on military bases or installations, Delivery Personnel are only able to provide doorstep delivery even if another delivery preference was selected.
5. Information Provided by You; Recordings
5.1 Information Provided by You and Delivery Personnel. If you place an order for an InHome delivery via Walmart.com or the Walmart app, the information that you provide in connection with such order will be subject to the Walmart Privacy Policy (available here). The Companion Product Software and Walmart Software provides Walmart and third parties, such as the smart lock and garage door service providers, with information relating to your use and the performance of the InHome Services and the Companion Products, including use of the Companion Products outside your use for the InHome Service (“Technical Data”). For example, such Technical Data may include information about the Companion Products and how they operate or occurrences of technical errors. Additionally, the Walmart Software may collect image, video, or other types of recordings collected by cameras worn by our Delivery Personnel while on your property or in your Home (“Delivery Data”). Delivery Data may be collected as follows: (i) when Delivery Personnel arrive at your Home to complete an InHome delivery, the Delivery Personnel’s vest begins streaming and then they will unlock the smart lock or open the garage door; and (ii) the camera is designed to record video footage of the Delivery Personnel’s path within your Home, for the duration of the delivery (i.e., recording will typically commence before the door is unlocked or the garage is opened and will typically stop when the door is locked and closed or the garage door is closed by the Delivery Personnel after the delivery), in accordance with Section 5.2 below. For Delivery Personnel safety and your safety, the Delivery Personnel will not stop the recorded video footage at any point during delivery. You may view the Recordings of our Delivery Personnel taken by our Delivery Personnel’s camera either in real time or at a later time via the Walmart App. You will not have the ability to speak to the Delivery Personnel via the Walmart App once they are in the Home; however, at any time you may contact InHome Customer Support who will contact the Delivery Personnel as needed.
5.2 Recordings. The Walmart Software will be used to create Recordings of Delivery Data solely for use by Walmart. Recordings are not shared with third parties, including providers of the Companion Products. Walmart retains Recordings for seven days after they are captured during the delivery window by Delivery Personnel. After the seven-day period, the Recordings are destroyed. Unless prohibited by law, Walmart may store, access and share Recordings only with its Affiliates to address special circumstances such as compliance obligations or to protect the safety, property, or rights of any party including Walmart.
5.3 App Notifications. You may receive notifications via the Walmart App related to InHome onboarding, your membership, the delivery of your grocery order and the status (locked/unlocked) and state (offline/online/jammed/low-battery) of your Companion Products. You understand and agree that the Walmart App may not provide status or state on an Existing Product.
5.4. Phone Notifications. You may receive phone calls from an InHome Delivery Personnel at the phone number listed in your Account. We only contact you regarding issues related to the delivery of your grocery order.
5.5 Email Notifications.You may receive email notifications related to InHome onboarding, your membership, the delivery of your grocery order.
5.6 Your Authorization. On behalf of yourself and the other occupants of the Home, you hereby authorize Walmart to create, collect, record, retain and destroy the Delivery Data, use and share the Delivery Data in accordance with the terms of Section 5.2 herein, and to contact you to provide the InHome Service. Additionally, you authorize Walmart to create, collect and retain Technical Data and to share the Technical Data with third parties such as the smart lock provider, to support and improve the InHome Service or for other legitimate businesses purposes of Walmart or such third party. You also represent and warrant that you have the authority to grant the foregoing authorizations on your own behalf and on behalf of all occupants of the Home. You understand and agree that to use certain features of the Companion Products you may need to set up a separate account and that you are responsible for reviewing and agreeing to applicable terms and conditions of use, license limitations, and privacy policies of such parties.
6. Code of Conduct. Due to the personalized nature of the InHome Services, you may, from time to time, personally interact with our Delivery Personnel on your property or in your Home. You must comply with, and ensure that all occupants of your delivery location comply with, the following code of conduct (“Code of Conduct”):
The purpose of this Code of Conduct is simply to ensure the safety, comfort and respect of all involved. Accordingly, you agree that neither you nor any occupant of your Home shall: (i) physically or emotionally harm, threaten to harm, or intentionally or recklessly cause harm to our Delivery Personnel, or create or fail to eliminate any condition that endangers the health, safety, or well being of our Delivery Personnel (e.g., unreasonable clutter or odors, uncontained animals or other obstacles); (ii) make or attempt any sexual advance or statement to our Delivery Personnel; (iii) threaten, harass, stalk, intimidate, or engage in any other aggressive or bullying behavior against our Delivery Personnel; (iv) use any vulgar or obscene language or otherwise engage in behavior that is likely to make others feel uncomfortable, embarrassed or offended; (v) engage in any behavior that discriminates against our Delivery Personnel because of the individual’s race, color, sex, gender identity, age, national origin, handicap, sexual orientation or religion; or (vi) request our Delivery Personnel to perform any tasks other than performing the InHome Services (including but not limited to stocking shelves and/or pantries) as described in this Agreement. Any violation of our Code of Conduct, as determined by Walmart in its sole discretion, shall be deemed a material breach of these Terms of Use, and Walmart may suspend or terminate your Account and/or access and use of the InHome Services. We also reserve the right to report any incident to law enforcement in our sole discretion.
7. Cancellation and Rescheduling.
7.1 Cancellation of the Services. You may cease your use of the InHome Services at any time by contacting InHome customer service at 1-800-WALMART (phone), or via your Account in the Walmart+ member section on Walmart.com or in the Walmart App, at which time all further transmissions of Delivery Data will stop; however, Walmart and its affiliates will be entitled to retain any Recordings obtained prior to the effective date of such cancellation for the period and circumstances stated in Section 5.2. You may continue to use your Companion Products after cancellation of the InHome Service provided that Walmart will not provide any support or maintenance of the Companion Products after such cancellation. If you cancel the InHome Service and do not want to continue to use the Companion Products, you are responsible for uninstalling the Companion Products at your sole expense. Walmart has no liability for damages occurring during or after your removal of the Companion Products, or for your reinstallation of any device previously used to lock your Home or open your garage door prior to starting the InHome Service. Continued use of the Companion Products after cancellation is at your own risk and neither Walmart or its Affiliates shall have any liability for such continued use of the Companion Products.
7.2 Cancellation of an Order by an Associate. Delivery Personnel may cancel a delivery if, using their sole discretion: they feel unsafe in the Home, there is an uncontained pet in the Home, or minors are present without an adult in the Home. Additionally, Delivery Personnel may cancel an order if they cannot access the property or the Home due to issues with the Companion Products, unreasonable obstacles for entering the Home, a non-disabled alarm system, or any double lock which blocks entry. Please see Section 4.2 above regarding disarming alarms and security systems.
8. Liability.
8.1 Indemnification. You agree to defend (at Walmart’s option), indemnify, and hold each of Walmart and its Affiliates harmless from and against any and all liabilities, claims, damages, costs, and expenses, including attorneys’ fees and costs, arising from or related to your misuse of the InHome Service or any breach by you of the Agreement. We and our Affiliates reserve the right, in our sole discretion and at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with us if and as requested by us (or one of our affiliates, as applicable) in the defense and settlement of such matter.
8.2 Damages to your property. Delivery Personnel are insured to provide you with peace of mind for each delivery. If your property was damaged as a direct result of the delivery, we will work with you to correct the problem. Contact customer service by phone at 1-800-WALMART and we will work quickly towards a resolution.
8.3 Disclaimers. WITHOUT LIMITATION OF ANYTHING CONTAINED IN THE WALMART.COM TERMS OF USE (AVAILABLE HERE), THE INHOME SERVICE, AND ALL CONTENT, MATERIALS, PRODUCTS REQUESTED BY OR DELIVERED TO YOU, SERVICES, FUNCTIONALITY, AND OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE INHOME SERVICE, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER WALMART NOR ANY OF ITS AFFILIATES MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE QUALITY, OPERATION OR PERFORMANCE OF THE INHOME SERVICE, OR THE CONTENT, MATERIALS, PRODUCTS, SERVICES, FUNCTIONALITY, OR OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE INHOME SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WALMART AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF TITLE, QUALITY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
8.4 Limitation of Liability. The liability of Walmart and its Affiliates will be limited in accordance with the ‘Limitation of Liability’ section of the Walmart.com Terms of Use (available here).
9. Fees and Billing
9.1 With respect to delivery charges, Walmart offers a monthly and annual delivery subscription which is offered as an add-on (Plus Up) to the Walmart+ membership. Walmart will automatically charge the credit card that we have on file for you the price displayed at the time of subscription selection (or a different price, if we have obtained your consent), plus any applicable taxes, on a recurring monthly or annual basis without further notice to you, until you cancel the subscription. To avoid charges for a new monthly or annual term, you must cancel before the end of the current monthly or annual term.
To cancel, contact Customer Service by phone at 1-800-WALMART or cancel via your Account in the Walmart+ member section on Walmart.com or in the Walmart App. There are no refunds on delivery subscription charges. If you cancel, you will be entitled to the subscription for the remainder of the month or year for which you have already paid. Delivery subscriptions are subject to the terms displayed at the time of subscription selection, which may include, for example, minimum order requirements.
9.2 Customers are eligible for one free trial for Walmart+ and InHome. If a customer has used their free trial with Walmart+, they are still eligible for a free trial for InHome.
10. General.
10.1 Geographic Restrictions. Currently, the InHome Service is only available in limited zip codes. If you do not live in such locations, you will not be able to use the InHome Service.
10.2 Contact Information. For help with the InHome Services or resolving other issues, please contact Customer Service by phone at 1-800-WALMART.
10.3 Refunds and Replacements of Goods ordered via InHome Service. While we strive to provide your first choice of products, occasionally we may have to offer substitute products. We will notify you of substitutions made to your order via the Walmart app or website before your order is packaged for delivery. You can reject any unwanted substitutions in the Walmart app or website and you will not be charged for the rejected items. After delivery of your order, you may seek to obtain a refund or replacement for any product, including substituted products. Any refunds and replacements, including of substituted products, will be governed in accordance with the Walmart.com Terms of Use (available here), including the Walmart Online Grocery Services terms set forth therein.