Help & customer support

A recall happens when a product is removed from the market because it may pose a risk to consumers. Firms recall products for a myriad of reasons, including, but not limited to, safety or quality or the product’s compliance with the law or industry standards. If you have a recalled product, use the resources below to confirm the recall and learn what to do next.

Check if a product is recalled

To check whether a product sold through Walmart or Walmart.com has been recalled:

1. Visit Walmart’s Product Recalls page.
2. Look for the product using details such as:
   • Brand
   • Product name
   • Product number
   • Model number
3. If you can’t find the product on the Product Recalls page, check Recalls.gov, which is run by the federal government and compiles recall information.

If the recall appears on Recalls.gov but not on Walmart’s Product Recalls page, you can take the item to a Walmart store to verify the recall.

If the product is not listed on either website, contact the manufacturer directly.

Food recalls

If you still have a recalled food product:

• Do not consume it.
• Discard the product;
• Visit any Walmart store for a full refund, in accordance with our refund policy.

Find more recall information

You can use Recalls.gov to find additional information about recalled products.

Consumer products

1. Go to Recalls.gov.
2. Select Consumer Products.
3. On the Consumer Product Safety Commission (CPSC) page, search for the recalled product.
4. Use the available search options, such as keywords, date range, hazard, or category, to narrow the results.

You can also visit the Consumer Product Safety Commission (CPSC) website directly.

USDA products

1. Go to Recalls.gov.
2. Select Search Recalls.
3. Select Food Safety and Inspection Service (FSIS).
4. Select Recalls at the top right of the page.
5. Use the sidebar to narrow the results by:
   • Date
   • Status (active or inactive)
   • Company
   • Cause
   • Year

Return or refund a recalled item

Walmart accepts products that are actively under recall.

Items purchased on Walmart.com or the Walmart app

If the recalled item appears in your Walmart account, it may qualify for a return or refund or another announced remedy.

1. Find the brand on the Product Recalls page.
2. Select the recall to view more information.
3. Confirm that the product number matches your item.
4. Follow the available return or refund options for your order.

If you’ve already received a replacement for the recalled item, you won’t receive an additional refund.

If the item doesn’t appear in your account, you can return it to a Walmart store.

Items returned to a Walmart store

Walmart accepts items that are actively under recall.

If you bought the item in a store or the purchase is outside the 90-day return policy, take the recalled item to a Walmart store. The store will accept and refund products that are currently under recall.