The Resold at Walmart program offers customers high-quality items in conditions other than “New.” These include:
- Pre-Owned items: previously used products resold by trusted Marketplace sellers.
- Restored items: professionally refurbished products that meet Walmart’s quality and performance standards.
All Resold items clearly display their condition and seller type, so customers know what to expect before purchasing.
Restored
Restored items are professionally refurbished and may be offered in these sub-conditions: Premium, Like New, Good, and Fair. Details for each are below.
What “Restored Premium” Means at Walmart
Restored Premium items are refurbished to the highest standard and tested to ensure like-new performance and reliability. These items are typically sold by manufacturers, manufacturer-authorized sellers, or trusted sellers authorized by Walmart.
Returns and warranty requirements include:
- 30-day returns*
- At least a 1-year warranty on all Restored Premium items (except select vacuum cleaners — see product page).
- For third-party sellers, use the Contact seller option to request a copy of the warranty.
*Some return exceptions apply, as certain items may have a shortened return window or a restocking fee. See the item return details for more information.
What “Restored: Like New,” “Restored: Good,” and “Restored: Fair” Mean at Walmart
Restored items are professionally refurbished by a trusted seller, supplier, manufacturer, or authorized reseller. Each product is:
- Inspected and tested for full functionality
- Cleaned and repaired (if needed)
- Verified to meet Walmart’s standards
Returns and warranty requirements include:
- Free 90-day returns are available for Restored (Like New, Good, Fair) items.
- To ask about warranties or product details, use the Contact seller link on the item’s page.
Who Refurbishes Restored Items
- Manufacturer – the brand that originally designed and produced the item.
- Authorized reseller – approved by the brand or manufacturer.
- Walmart trusted seller – third party reviewed and authorized by Walmart to sell certain Resold items.
- Walmart
Pre-Owned (Inclusive of All Non-New Conditions Outside of Restored)
Pre-Owned items are products that have been used before and are now sold by trusted third-party sellers on Walmart.com.
Return and warranty requirements include:
- Free 30-day returns are available for most Pre-Owned items.*
- To ask about warranties or product details, use the Contact seller link on the item’s page.
*Some return exceptions apply, as certain items may have a shortened return window or a restocking fee. See the item return details for more information.
All Available Non-New / Pre-Owned Conditions
- Pre-Owned: Like New, Good, and Fair
- Open Box
- New without box or tags
- New with defects
- Remanufactured
Additional Details
- All Resold items include a clear condition label that describes its appearance, functionality, and level of prior use. Condition types may vary by product category and seller eligibility.
- Most Resold items are eligible for free returns within their designated return windows.
- Return exceptions apply during the holiday season and on certain electronics, collectibles, and luxury fashion items. See our Marketplace Return Policy for more details.
How to Start a Return
- Go to your Walmart.com account.
- Select the order containing your Resold item.
- Choose Start a return and follow the prompts.
- You can also bring eligible Marketplace returns to a Walmart store.
Tracking updates usually appear within two business days after drop-off.
For more information about returns, refunds, and eligible items, see the Marketplace Return Policy or the item’s return details.