Help & customer support

The Walmart Protection Plans by Allstate are available for some products sold on Walmart.com.

How to Buy a Protection Plan

You can select a protection plan on the item page or at checkout for eligible items. Protection plans for online orders must be purchased during checkout. If you would like a protection plan after you checkout, you can buy a protection plan in store within 30 days of your online order with your receipt.

How Protection Plans Work

Coverage starts on the date of purchase and not after the manufacturer's warranty expires.

• The Manufacturer warranty covers when the item itself is defective.
• The protection plan covers:
  • Defects
  • Accidents
  • Damage to the item
  • Replacements or repairs at no additional cost where applicable

To learn more, see Walmart Protection Plans by Allstate. Here you can find Frequently Asked Questions, Terms and Conditions, and more.

Types of Plans

The Standard Plan

• The Standard Plan is for products such as TVs, home appliances, lawn & garden, power tools, etc.
• The Standard Plan covers:
  • Mechanical and electrical failures
  • Power surges or power supply failure
  • Breakdowns during normal use

The Accident Plan

• The Accident Plan is for select portable electronics such as laptops, tablets, phones, and headphones.
• The Accident Plan covers:
  • Drops and cracked screens
  • Spills and liquid damage
  • Everything covered in Standard Plans

File a New Claim

1. Go to Walmart Protection Plans by Allstate.
2. Select File a claim.
3. Login or set up your account.
4. Follow the prompts to file a claim.

To Track an Existing Claim

Use these steps to track a claim you’ve already submitted:

1. Go to Walmart Protection Plans by Allstate.
2. Select File a claim.
3. Login to your account.
4. Follow the prompts to track a claim.