FAQs

For username, please contact us by calling (707) 535-8477 or email us at info@yourwinestore.com. You can reset your password by clicking on the “Forgot your Password” link on the sign in page.

We’re committed to protecting your privacy, and we take all appropriate security measures to protect your personal information. Privacy Policy.

At this time, YourWineStore is permitted to ship wine within the United States only. We cannot ship internationally. Not even to Canada.

Shipping wine can be a bit tricky as all 50 states have unique Alcohol Beverage Laws and Regulations. Select your “Ship to State” in the top-right corner of our website to see if your state allows direct shipping of alcohol or view our Detailed State Regulations. Once you start shopping, make sure to select the state where you want the wine delivered. 

All shipments are sent by UPS or FedEx ground. Two-day or overnight shipping is available at an additional cost when you need your wine to arrive sooner. We also offer temperature-controlled shipping. This protects your wine from hot or cold temperatures that can damage the quality of the wine. Temperature-controlled shipments only ship each Friday. Additionally, in hot months (when it’s over 80°F), we add a $5 re-usable ice pack to ensure the safety of the wine.

Once your order has been packed, you’ll receive an email on the day your wine ships with tracking info. Just click on the tracking information, and you can view the status and expected delivery date. If you need assistance, please call us at (707) 535-8477 or email us at info@yourwinestore.com.

Orders ship daily Monday through Friday. We don’t ship on the weekend and can’t schedule deliveries for Saturday or Sunday. The wine ships from our warehouse in California and delivery times vary anywhere from 2–7 business days depending on your “Ship to State.”

Since wine is an alcoholic beverage, it requires an adult signature upon delivery. Make sure someone 21 years of age or older will be at the address when your order is delivered. Unfortunately, we can’t ship wine to P.O. boxes for this reason. Not home during the day? We recommend shipping to a business address or 3rd party shipper, e.g. FedEx Office, FedEx Onsite or other location with someone available to sign for the wine. For more information call us at (707) 535-8477 or email us at info@yourwinestore.com.

Extreme hot or cold temperatures, either in your delivery area or along the transit route, may damage the quality of the wine. In these instances, we may delay your shipment until the temperature is in an acceptable range. We also offer temperature-controlled ground shipping, and these shipments leave our warehouse every Friday. Or, you may choose two-day or overnight shipping for an additional fee. Give us a call at (707) 535-8477 or email us at info@yourwinestore.com for additional details.

We’re committed to your satisfaction. If there are any issues, we want to hear from you. Please call our team at (707) 535-8477 or email us at info@yourwinestore.com.

You'll receive a confirmation email with your order details after you submit the order online. If that email is missing, you can also log-in to your account, call our team at (707) 535-8477 or email us at info@yourwinestore.com. We're here to help.

Absolutely! A personal note makes any shipment better. Just include your thoughts at checkout in the gift message section, and we'll include it in your order. 

We’re extremely sorry for the problem and inconvenience. Please call us at (707) 535-8477 or email us at info@yourwinestore.com regarding a replacement.

We're here to help. Our customer service team is available Monday through Friday, 9 am to 5pm Pacific Time. Give us a call at (707) 535-8477 or email us at info@yourwinestore.com.