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Call Centre Helper
31.8K posts
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Call Centre Helper
@callcentrehelp
Leading contact centre magazine. News on #ContactCentre #CallCentre #CX #CCaaS #WFM #AI #Analytics
Manchester
callcentrehelper.com
Joined September 2011
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  • user avatar
    Call Centre Helper
    @callcentrehelp
    Oct 24, 2025
    Learn how by adopting @Five9, @WyndhamHotels achieved a containment rate of 50% Leveraging cloud Wyndham Hotels saved millions in operational costs, automated 62% of engagements and reduced abandonment rates less than 1% Download the case study: five9.com/en-uk/resource…
    111
  • user avatar
    Call Centre Helper
    @callcentrehelp
    Oct 24, 2025
    “@Five9 is a suitable choice for large enterprises seeking a robust and scalable platform with advanced AI solutions.” - IDC MarketScape: European CCaaS 2025 Download their IDC MarketScape profile to learn why Five9 was named a Leader: five9.com/en-uk/resource…
    84
  • user avatar
    Call Centre Helper
    @callcentrehelp
    Oct 23, 2025
    New research from @ContactBabel has highlighted the 4 business issues UK Transport and Travel brands should be addressing to improve customer CX. Understand how you can improve your customer experience with these valuable takeaways. 👉 five9.com/en-uk/resource… @Five9
    58
  • user avatar
    Call Centre Helper
    @callcentrehelp
    Oct 23, 2025
    We’re proud to share that @Five9 has been recognised as a Leader in the inaugural @IDC MarketScape: European Contact Centre as a Service (CCaaS) 2025 Vendor Assessment. Download their IDC MarketScape profile to learn why Five9 was named a Leader: five9.com/en-uk/resource…
    56
  • user avatar
    Call Centre Helper
    @callcentrehelp
    Oct 22, 2025
    Discover the 6 ways to boost CX in travel and hospitality. Uncover new opportunities and remove pain points for guests to deliver superior experiences and a true competitive edge. 👉 five9.com/en-uk/resource… @Five9
    61