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Co-Founder and CEO at Event Temple.
We’re building the industry’s most innovative…
We’re building the industry’s most innovative…
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Bob G. shared thisHotel sales teams currently spend about 70% of their time on non-revenue tasks. That's why I'm excited to announce that Trevor MacLean from the Event Temple team will be speaking at HSMAI's upcoming Commercial Strategy Conference in San Antonio. Trevor's going to share more about our "Hybrid Sales Workflow". It's a practical framework that assigns low-value admin (data entry, initial qualifiers) to AI, freeing humans to focus purely on negotiation and closing. This framework will help hoteliers like you move beyond AI hype to operational scalability. For commercial directors, the ROI is: • maximizing revenue per employee by fixing "Speed to Lead" issues • reducing staff turnover by eliminating burnout • providing a standardized automation blueprint that can be deployed portfolio-wide without increasing headcount Learn more here: https://lnkd.in/gMrKZk5E #hotelindustry #hoteltech #salesandcatering
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Bob G. reposted thisBob G. reposted thisEvent Temple has another exciting feature in the works 🚀 Start generating revenue from your meeting space 24/7 with the Booking Engine! Webinar attendees get a first look at our webinar on June 10. Want to join? I’ll put the registration link in the comments.
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Bob G. posted thisImagine if... Your hotel sales and catering system could: Help you win new business. And it could help organize your events and groups too. And it was easy to use and learn. And you didn't need 8 different tools for proposals, contracting, signature, payment, crm, etc. And it wasn't too expensive. And if you wanted unlimited users, you could do that. All connected to your PMS, if you needed. And they would update it constantly. Always making it better. Keeping up with the latest technology (yes, AI too...) Every day, week, month and year. Obsessively. At no extra charge to you. Wouldn't that be something...
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Bob G. posted thisHotels have a lot of turnover. New staff members need to be able to get up and running fast - so they can do their job today. Your hotel systems need to reduce operational risk, not add to it. They don’t have time to learn those giant, confusing systems from the past. Your hotel needs a sales system that just works. Anything else means a loss of profit. Every decision adds up, and either hurts you or helps you.
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Bob G. shared thisThe Event Temple team recently volunteered at the Salvation Army. One thing stuck with me. The sign at the front door read: "Unfortunately we currently have no more beds available tonight. Please come back at 1045pm just in case to see if any beds become available. No guarantees." Inside, the people were some of the nicest you could expect to meet. It was a reminder that each one of us could be an event or two away from needing help. Nobody there expected it to be them either. It was a pleasure to spend the day with my team volunteering. Thank you to Purposely for helping to line it up. And thank you to the The Salvation Army in Canada for running such an amazing organization. You are helping so many people and doing it in such a kind, thoughtful, efficient way.
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Bob G. posted thisEvent Temple’s goal? The world’s best Hotel Sales And Catering Software. I don’t aspire to win other markets such as restaurants or museums, for example. I don’t aspire to building more products. I am solely aiming at being world class at this one thing, for this single market. Sales and Catering for hotels. With that single goal in mind, year after year, we are making significant progress. The most important part of this strategy is to protect the focus. This simple idea is what separates us.
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Bob G. posted thisYesterday we had our annual BRIGHT Awards at Event Temple. Every year, we recognize our team members for being a living example of our core values. "BRIGHT" is an acronym for our core values which are: -Bias For Action -Respectful Disagreement -Integrity -Grit -Happiness Here And Now -Truth Here are this year's winners: Val Brook - Bias For Action Award 🏆 Julia Westberg - Respectful Disagreement Award 🏆 Sarah Redmond - Integrity Award 🏆 Sarthak Rakhra - Grit Award 🏆 Hitesh Dharmadhikari - Happiness Here And Now Award 🏆 Eszter Csak - Happiness Here And Now Award 🏆 Cameron Szarapka - Truth Award 🏆 Sagal Davison García - Ideal Team Player Award - Recognized for living all 6 of our core values, all year long. 🏆 🏆 🏆 🏆 🏆 🏆 Our core values are not just words at Event Temple. They are how we choose to be together. Thank you not just to this list of people but to all of my amazing team members for bringing our values to life, and making Event Temple what it is. #salesandcatering, #hotelindustry, #hoteltech
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Bob G. shared thisIts great to be back in Europe, this time for ITB Berlin! If you'll be at the conference, make sure you stop by Hall 7.1C, Booth 118 to meet me and the Event Temple team. See you there! #hotelindustry #mice #eventtemple #itb #itbberlin #hotelsales
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Bob G. shared thisThis makes my day. Thank you Stephanie!Bob G. shared thisShoutout to the amazing team at Event Temple! 🙌 Setting up the right systems at a new property is key for group sales, and working with Event Temple has been a total win. I’ve used the platform before, but seeing all the updates this past year? Amazing. Obsessed. 10/10. ✨ #TechInHospitality
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Real vacation without work meetings. Respect!
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Bob G. reacted on thisBob G. reacted on thisHow many versions of Final_Contract_FINAL_v8.pdf are too many? Trevor MacLean, Director of Partnerships & Growth at Event Temple, shares how our integration helps hotel sales teams spend less time on admin and more time closing deals.
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Bob G. liked thisBob G. liked thisI’m excited to share that I’ve been promoted to Senior Director, Core Applications at Radisson Hotel Group . I’m grateful to have been part of Spotlight, Radisson Hotel Group’s women’s sponsorship program. Having Rafael Sueiro as my sponsor has been an invaluable experience. Thank you, Rafa, for your guidance, encouragement, and for challenging me to think differently. A heartfelt thank you to Adolfo Sanchez Olmos for believing in me since I joined Radisson Hotel Group, for your trust over the years, and for continuously giving me opportunities to grow. I’d also like to thank all the amazing colleagues and teams I’ve had the privilege to work with. Every challenge and every collaboration has been an opportunity to learn and grow. I’m looking forward to this new chapter, embracing new challenges, and continuing to contribute to our shared success. Here’s to what’s next! 🚀
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Bob G. reacted on thisJust finished speaking on the Technology & AI panel at the Touching Dreams panel in partnership with our customer Dream Hotels & Resorts. There was real excitement about the adoption of AI to improve change management and technology adoption. What I enjoyed most was hearing and seeing real hotel use cases where teams are using Stayntouch's APIs and AI to build applications solving real operational challenges and drive more revenue for their hotels. Kudos to Chris Snyman for diving in head first to embrace and innovate using these new tools!Bob G. reacted on thisPanel Discussion 2, Technology in hospitality is no longer just about keeping up, it's about staying ahead. Facilitated by Samantha Williams, this insightful panel featuring Sarah Marron, Janine Louw, Jacob Messina, and Chris Snyman explored how technology, AI, and innovation are reshaping the future of hospitality. Some of the standout takeaways included: - Best-in-class vs all-in-one technology: Every hotel is unique. The future lies in connected ecosystems where specialised solutions integrate seamlessly to create the best guest experience. - The guest remains at the centre: Technology should never add complexity. It should create a frictionless, personalised journey that guests remember. -Change management is just as important as technology: Successful digital transformation isn't about implementing new systems—it's about helping people adopt them. - Don't just sell rooms, sell experiences: From spa treatments and dining to local activities and curated packages, ancillary revenue presents a significant opportunity to increase guest spend while creating more memorable stays. - AI is changing how guests discover hotels: If your property isn't visible in AI-driven recommendations, you're already missing potential bookings. Rich content, authentic reviews, compelling imagery, and an effortless booking journey are becoming essential. - Discovery earns attention. Trust secures the booking. Hotels that combine strong digital foundations with exceptional guest experiences will be the ones that thrive. One message echoed throughout the discussion: AI isn't replacing hospitality, it is enhancing it. The hotels that embrace innovation while maintaining authentic human connections will be best positioned for the future. A huge thank you to Samantha for expertly facilitating the conversation, and to Sarah, . Jacob Messina, and Chris Snyman for sharing practical insights, honest experiences, and a clear vision of where our industry is heading. #HospitalityIndustry #HospitalityTech #AI #GuestExperience #DigitalTransformation #Innovation #HospitalityLeadership #ThinkTank #FutureOfHospitality
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Bob G. liked thisBob G. liked thisFor me, trust starts with integrity. It’s the quiet commitment to do what’s right, even when no one’s watching and I have found in my career (and life) that this is the same principle that makes technology adoption work. Whether we’re talking about predictability in IT delivery or AI/tech adoption generally, the throughline is always trust. 🛡️Trust between technology and the business 🤝Trust between leaders and their teams 🔗Trust between an organization and its own data This is the work I show up to do every day. My goal is always to help people and teams gain clarity and align on what is required to make technology not just possible, but trusted. Here's my take - when trust scales, adoption follows. Adoption means everyone is on board and the technology is making a real and measurable difference for each individual. When this happens, it's just magic. This is what I'm truly passionate about making a reality for those I work with. I may see it before they do, but once they feel it - there is no going back. #Integrity #Trust #AIAdoption #Leadership #PredictableDelivery
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Bob G. liked thisBob G. liked this📣 Exciting news: Visiting Media is welcoming Sarah Johnston as Senior Vice President of Sales. Sarah will lead our global sales organization, focused on accelerating adoption of the Visiting Media platform and our immersive assets across hotel brands, ownership groups, and management companies. She's based in Vancouver, BC. CEO Jascha Kaykas-Wolff: "Sarah has spent her career building innovative sales organizations that deeply understand hospitality. She knows the goal is not just faster selling; it is more effective marketing and selling that builds on the storied brands in our industry." She joins us from Cendyn, where she served as VP of Sales, bringing a strong track record of scaling high-growth sales teams and driving revenue excellence. Read the full press release here: https://lnkd.in/g_CjZsnN Welcome to the team, Sarah! #Hospitality #SalesLeadership #ImmersiveTechnology
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Bob G. reacted on thisBob G. reacted on thisHospitality is about giving more than expected. Last week, in Victoria….I saw a diner that understands this comment exceptionally well. Floyd's Diner understands this more than most. They have something on the menu called “The Mahoney.” Your only choice you can make, is breakfast or lunch. Then, the chef makes literally whatever he or she wants. Every single one so different. So, if you are a picky eater or have allergies, not the right menu item for you. Here is another thing that makes it fun, you can choose to pay the menu price, or flip a coin. You win the coin flip, it is free….you lose the coin flip, you pay double. My family each ordered a normal menu item, I….of course chose The Mahoney. It was fun to see it come out, and was actually extremely good. Poached eggs, raspberry syrup, French toast, rolled pancakes, waffles. I barely made a dent in it, but the fun of when it arrived…,and the touch of a gamble all made it worth it. Also, my kids thought maybe it is a joke with a double sided coin (it is not). They actually bring you three coins, and let you choose. All of the coins were normal Canadian coins. I did indeed win the coin flip, and even the table next to us got in on the fun and clapped when it happened. Win or lose on the coin flip, it would have been a great experience and fun. Floyd’s diner understands what hospitality really is, and took something as simple as breakfast and turned it into an experience. Would love to hear any ways you have seen hotels or restaurants do hospitality in unexpected ways.
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Bob G. liked thisBob G. liked thisRainmaker Hospitality grew from 16 to 28 hotels without adding accounting staff. The constraint was not demand. It was the back office. ❌ Bank reconciliations happened manually once a month. ❌ Reporting lived in spreadsheets. ❌ Finance and operations worked from different systems, so each property added more coordination, more reconciliation, and more room for error. Rainmaker consolidated its PMS data, financial reporting, bank accounts, approvals, and portfolio dashboards into Hotel Investor Apps (HIA). The practical changes were straightforward: ✅ Bank transactions flowed into the accounting system automatically. ✅ Managers reviewed invoices and approvals from their phones. ✅ Leadership could see cash positions across the portfolio without waiting for month-end reporting. ⏰ The team cut reconciliation time by 50% and moved from monthly reconciliations to weekly ones. Books closed faster, and the portfolio grew by 75% without a larger accounting team. 🚀 Growth exposes every manual handoff in the back office. 💡 Before adding headcount, operators should identify which recurring tasks still depend on spreadsheets, delayed data, and people moving information between systems. Which back-office process would become the biggest constraint if your portfolio grew by 50%?
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