FAQ

Yes, surprise cocktails or non-alcoholic pairings may be added where suitable. Drink inclusions, staffing and responsible service requirements depend on the package and event location.

You’ll receive a booking confirmation and a short event form to share your preferences, dietary requirements, and important details. Our concierge team will then coordinate your chef match, menu development, and event arrangements with you.

CHEFIN matches you with a vetted private chef based on your location, preferred cuisine, dietary requirements, event style, and availability. You’ll receive details about your chef before the event, so you know exactly who will be cooking for you.

Absolutely. Your chef will create a menu around your tastes, occasion, dietary requirements, and chosen dining package. You’ll be able to review the menu and share feedback before it is finalized.

Your chef will need access to a clean, working kitchen, some refrigerator space, and a clear preparation area. Unless included in your package, you’ll provide the plates, glassware, cutlery, and table settings. We’ll confirm everything you need before the event.

Yes. We can tailor the menu to a wide range of dietary needs, including vegetarian, vegan, gluten-free, dairy-free, halal, pescatarian and selected allergy-related requirements.

Please share all dietary preferences, intolerances and allergies before the menu is confirmed so we can recommend suitable dishes and substitutions. For severe allergies or medically required diets, our team will confirm whether the kitchen, preparation process and catering setup can safely accommodate the request.

Your Personal Chef will create a fully customized menu once your reservation is confirmed. Every menu is tailored to your tastes, dietary needs, and event style — no two menus are ever the same. We’re confident you’ll love your chef’s creation, and if not, we’ll work with you until it’s perfect.

It’s always sad to hear that a party is being canceled, but we know that things don’t always go according to plan! If you wish to change or cancel your culinary food experience or private chef hire after you have already submitted your booking and processed payment, then the best thing to do is immediately get in touch with our Customer Care Support team.

You can do this via email at hello@chefin.com, or by phone call on +1 747-744-6561. Our Customer Care team will take you through the necessary steps to either change or cancel your booking, with much sadness of course!

While we understand that things happen and events need to be canceled sometimes, we do ask that you put through any changes and cancellations at least 14 days prior to the date of your event. This best helps us to manage our staff, chefs, venue, equipment hire, and preparations.

If you do need to cancel 14 days prior or closer to the booked event date, then you will be charged the full booking amount.

Please be aware CHEFIN Platform Booking Fees are non-refundable in any circumstance if you wish to cancel your booking, however, if you wish to reschedule we will be more than happy to accommodate you in most cases without any extra fees given enough notice has been provided and Chef has not spent any money purchasing ingredients.