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The organisation that I am working for has a wix website on a .co.uk domain (e.g. ourcharity.co.uk).

I setup a Wordpress installation of CiviCRM on a .org domain with the same name (e.g. ourcharity.org). They are planning to transition the website over to Wordpress, but that is not going to happen anytime soon.

The organisation also uses G Suite for their email addresses which are all .co.uk (e.g. [email protected], [email protected] etc.).

The hosting that I have for CiviCRM on the .org address has a SMTP server that I can use to send mail from CiviCRM. However understandably if I try to send emails from addresses such as [email protected] they are marked as spam or not delivered at all. If I send emails with a from address such as [email protected] then they are received as expected.

I have been reading up how to correctly configure the DNS records, but I am a bit confused about the best way to do this, and I don't want to mess up the current DNS configurations.

Would someone be able to recommend how I should configure the domains / SMTP server so that I can send emails from [email protected] addresses when my CiviCRM installation is hosted on ourcharity.org.

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Start by looking at the headers of a message marked as spam. In G-Suite, go to the 3 dots menu next to the message title and choose 'Show original'.

You will probably see headers like 'Received-SPF', 'DKIM-Signature', 'Authentication-Results', 'ARC-Authentication-Results' etc - some with a status.

Without knowing the domains involved I can't be specific, but you will need to adjust the SPF record for ourcharity.co.uk to include the SMTP servers you are using from your ourcharity.org hosting. Your hosting provider should have some help information about what to include in an SPF record.

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  • Thanks @Aidian this has proved useful advice, I am just exploring these options with my hosting providers at the moment and accept etc. when I can get it working. Commented Nov 11 at 17:11
  • Thanks again for your help @Aidan, I have been able to make the mail deliverable by adding an SPF to the .co.uk DNS records. The received mail does now pass SPF and I added DMARC and DKIM records as advised by my host and it is also passing DMARC, however currently not passing DKIM, but I have messaged my host and I am waiting for further instructions from them. Commented Nov 12 at 21:11
  • Good - sounds like you are nearly there. Commented Nov 13 at 21:53

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