To change the password for your account when you’re already logged in:
- Click “Settings” in the left sidebar of the dashboard
- In the “Password” section, click the pencil icon
- Enter your current password and a new password, then click “Change password.”
To change your password in the mobile app:
- Tap the account icon (the person silhouette).
- Tap the gear icon.
- From there, tap “Account.”
- Then tap “Password.”
- Follow the prompts to update your password.
To reset your password, head over to our password reset page and request a new one. It may take up to 10 minutes to receive an email from us.
If you try a few times and still aren’t receiving anything, have a look at our article addressing Email troubleshooting for tips on how to fix the problem. Please make sure that your email address has been verified. If you are still unable to locate the password reset email and have verified your email address, please fill out our Account Recovery form.
If you get the message “Rate limit exceeded” it means that you’ve tried to access the site too many times in rapid succession. Please give it some time and try again later.
When TFA is enabled on the account, you must enter the authentication code to reset your password. The code will be sent to your Authentication app. Note that the code will not be sent via email.
- Passwords need to have a minimum of 8 characters (we recommend a minimum of 20).
- Passwords should not include part of your username or email address.
- Use a Password Manager to generate strong passwords.
- Don’t use the same password twice.
- Don’t send your password to anyone in an email and don’t share your password with anyone.
- Don’t save your passwords in a web browser.
- Don’t save passwords or use “Remember Me” options on a public computer.
To find out more about how to keep your account secure, please check out our Protecting Your Account Help Center article.
If you’re seeing an ERR_SSL_PROTOCOL_ERROR when clicking or tapping your password reset link, this means your device or browser is having trouble establishing a secure connection to our site.
1. Update your browser or device
Make sure you’re running the latest version of your web browser and operating system. Security standards have evolved, and updating ensures you can access all features safely.
2. Try a different browser
If you can’t update your operating system right away, try opening the reset link in a different current browser like Chrome, Firefox, Safari, or Edge. Firefox appears to work well with some outdated systems.
3. Check your computer’s date and time setting
If the date and time settings are not correct, it can cause errors.
4. Temporarily disable Browser Extensions
Some browser add-ons can block and / or interfere with password resets, including antivirus software and even password managers.
5. Use another current device
Try copying and pasting the password reset link from your phone, tablet, or another computer and paste into another current browser.
Contact Tumblr Support, we’re here to help!