A helping hand.
Whenever you need one.

Quick Answer

Use this support hub to find setup guides, product documentation, troubleshooting pages, and contact links for Remote Sunrise LTD apps. For fastest help, open the app settings and choose Contact Support so the app can include useful support information in the email.

Last updated: September 30, 2026.

Common Support Checks

Issue	What to Check
App cannot find a computer or TV	Same Wi-Fi network, Local Network permission, device awake, no guest or isolated network
Remote Mouse cannot connect to Mac or Windows	Remote Helper is installed and running, firewall allows local connections, both devices are on the same network
TV remote cannot pair	TV-specific setting, PIN or approval prompt, same network, supported TV model
Text input does not work	Device support varies by platform, app permissions, active text field on the computer or TV
Siri or shortcuts action missing	The saved device may not support that action

Troubleshooting Shortcuts

Problem	Guide
Samsung TV says connection refused	Samsung TV remote app says connection refused
Samsung TV will not pair	Samsung TV not pairing with iPhone
LG TV pairing code does not show	LG TV pairing code not showing
LG TV does not appear	LG TV remote app cannot find TV
Roku remote app cannot turn on TV	Roku remote app cannot turn on TV
Roku power button does not work	Roku remote app power button not working
Fire TV remote app cannot find device	Fire TV remote app not finding device
Android TV pairing code does not appear	Android TV remote app pairing code not appearing
Missing Android TV launcher app	Android TV app launch IDs
iPhone Local Network permission is missing	iPhone Local Network permission missing for TV remote app
Hotel Wi-Fi or guest network blocks discovery	Why hotel Wi-Fi blocks TV remote apps
TV will not wake from the app	Why some TVs cannot wake over Wi-Fi
iPhone asks for Local Network permission	Why iPhone Local Network permission is required
Mac helper is missing	Remote Helper not found on Mac
Windows blocks the connection	Windows firewall blocks Remote Mouse

Known Limitation Shortcuts

Limitation	Explanation
Hotel Wi-Fi blocks TV remote apps	Why hotel Wi-Fi blocks TV remote apps
TV will not wake over Wi-Fi	Why some TVs cannot wake over Wi-Fi
TV app launching is inconsistent	Why app launching varies by TV brand
iPhone Local Network permission is required	Why iPhone Local Network permission is required
Roku power differs by device	Why Roku power works differently on Roku TV vs Roku Stick
Windows blocks Remote Helper	Why Windows firewall blocks helper apps

Contact Support

The best support route is inside the app:

1. Open the app settings.
2. Scroll to Contact Support.
3. Send the email with the support information the app adds.

If the Mail app is not configured, email support@rs.ltd directly.

Support FAQ

What should I include in a support email?

Include the app name, device model, iOS or iPadOS version, TV or computer model, network setup, and the exact step that fails.

Does support require an account?

No. Remote Sunrise apps do not require a user account for normal use.

Where are privacy and security details?

Read the privacy policy, security policy, and local network security explanation.

Common questions

What is the best way to contact support?

The best way is to open the app settings and choose Contact Support, because the app can include support information in the email. You can also email support@rs.ltd.

Where can I find setup guides?

This support hub links to Remote Helper setup, TV setup guides, Remote Mouse & Keyboard guides, and product pages for each app.

Do the remote control apps need the same Wi-Fi network?

Yes. Most remote control features require the iPhone or iPad and the computer, TV, or streaming device to be on the same local network.