6

A few times a day, my Plantronics Poly C5200 headset goes silent and the mic stops working. If I unplug it and plug it in again, it works again.

This has been happening for a couple of years. No soltuions from Plantronics.

Improve this question

1 Answer 1

Reset to default
8

Finally fixed this by having Copilot analyse USB/Services/Audio Endpoint states in a working and non-working state.

Based on this and some advice from Gemini, I found that this worked and has been stable a few days.

  • System > Sound > More Sound Settings
  • In both record and playback tabs, find the Plantronics device
    • Properties > Advanced
    • Uncheck "Allow applications to take exclusive control of this device"

Sources cited:

Improve this answer
5
  • 7
    This may be the first time I've heard of Copilot AI coming up with an answer a human might not have found. Since you've tested the answer and not copied from AI, I recommend this answer be retained, despite being AI-derived. Commented 2 days ago
  • 4
    Was there any indication about what was seizing/not releasing exclusive control? Commented 2 days ago
  • 4
    What was your technique to get Copilot to analyse USB/Services/Audio Endpoint states? Commented yesterday
  • 3
    I did a web search (duckduckgo) for "windows headset goes silent randomly" and the top link included the specific advice the AI gave. The AI did nothing special. Commented 14 hours ago
  • based on the "sources" linked, the real original was support.microsoft.com/en-us/windows/… Commented 2 hours ago

You must log in to answer this question.

Start asking to get answers

Find the answer to your question by asking.

Ask question

Explore related questions

See similar questions with these tags.