Pittsburgh, Pennsylvania, United States
5K followers 500+ connections

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About

I've spent my career at the intersection of two things I love: technology and human…

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Experience & Education

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Licenses & Certifications

Volunteer Experience

  • MBA Mentor

    College of Charleston School of Business

    - 1 year 5 months

    Education

    Mentor to College of Charleston MBA students

  • Mentor

    Circklo

    - 2 years 3 months

    Environment

    Circklo is a smart matching platform for early-stage VC investments and created the Business Configurator methodology for startups in impact tech. We believe that sustainable businesses will provide a thriving economic, social and environmental ecosystem for a healthy planet. We bring together smart investors and innovative start-ups to collaborate for a lasting positive change.

  • Board Member (2002) | Volunteer | Contributor | Fund Raising Committee

    buildOn

    - Present 26 years 10 months

    Education

    buildOn has built over 1,000 schools in the neediest places around the world and engages local and at-risk youths through after school programs in the US.

  • Mentor

    DreamIt Ventures

    - 2 years 1 month

    Science and Technology

    DreamIt Ventures is a nationally-recognized Philadelphia-based start-up accelerator that has expanded to New York, Israel and Austin.
    • Mentor to tech start ups in the Philadelphia region.

Publications

  • The secret sauce for the best B2B CX: Psst, it’s in the data

    The Future of Customer Engagement & Experience

    Today, the manufacturing B2B space is becoming more and more “consumerized.” B2B customers expect consumer-like experiences – and those experiences are powered by the data your company collects.

    See publication
  • The customer experience in manufacturing: Taking cues from utilities

    The Future of Customer Engagement & Experience

    Customers come to you with their experiences from other industries and businesses fresh on their minds. Other industries, such as utilities and retail, have practically reinvented themselves to meet customers’ needs with innovative new offerings. Manufacturers must do the same in order to remain competitive.

    See publication
  • Imitate and innovate: How manufacturers can become customer-centric

    The Future of Customer Engagement & Experience

    Lines have blurred completely in the digital era. Where there were once separate industries with distinct best practices, there are now hybrid businesses with intelligent processes borrowed straight from other industries. Look no further than customer centric manufacturing.

    See publication
  • How To Meet The Offbeat Needs Of The Modern-Day Traveler

    Forbes.com

    Today's connected traveler needs more than just a set of digital connections...they need to be digitally connected through their entire journey.

    See publication
  • How can you give the adventure-seeking traveler a rich, digital experience?

    Future of Customer Engagement and Commerce

    The connected traveler expects a far more cohesive journey that allows them to stay connected and enjoy seamless digital interactions with their travel provider.

    See publication
  • 3 Steps to Best-In-Class B2B Ecommerce

    Future of Customer Engagement and Commerce

    Regardless of your choice of platform, in the “Age of the Customer,” it must be on a par with the best B2C websites. More than half of global B2B buyers expect to make 50 percent of their purchases online within three years. They expect seamless omni-channel experiences, 24/7 self-service access and accurate information. Disjointed channel experiences and inaccurate data is simply not an option

    See publication
  • 3 steps to Choosing Your B2B Ecommerce Vendor

    The Future of Customer Engagement & Commerce

    Vendor analysis is the next critical stage of building out your e-commerce initiative, and includes the qualification and selection of your platform vendor and system integrator. The cross-functional team must assume the role of choosing and bringing on board one or more organizations that will become your development partner, platform supplier, and integration team.

    See publication
  • B2B Ecommerce transformation: How to ‘skate to the puck’

    The Future of Customer Engagement & Commerce

    One of the fallacies of B2B e-commerce is that you’re just building an online store. That’s really not the case, especially in B2B. You’re beginning your digital transformation as a business. In this stage you shouldn’t worry about the technical and implementation details. You really just have to worry about exactly how your business is going to work, and how you want it to work.

    See publication
  • B2B Ecommerce: Measuring the ROI of re-platforming

    The Future of Customer Engagement & Commerce

    At the start of any B2B commerce initiative, a company needs to determine, “Why are we doing this project?” This stage may include a business case and ROI analysis to determine the core reasons why you are investing in a B2B e-commerce platform.

    See publication
  • Game Plan B2B Ecommerce Conference 2014

    The Future of Customer Engagement & Commerce

    As a customer, I found the event incredibly useful—hybris provided me with insight into new and innovative ideas specific to B2B companies. I particularly enjoyed the breakout sessions that allowed attendees to learn about new trends in e-commerce and how businesses can utilize them.

    See publication
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