About
Activity
5K followers
Experience & Education
Licenses & Certifications
Volunteer Experience
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MBA Mentor
College of Charleston School of Business
- 1 year 5 months
Education
Mentor to College of Charleston MBA students
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Mentor
Circklo
- 2 years 3 months
Environment
Circklo is a smart matching platform for early-stage VC investments and created the Business Configurator methodology for startups in impact tech. We believe that sustainable businesses will provide a thriving economic, social and environmental ecosystem for a healthy planet. We bring together smart investors and innovative start-ups to collaborate for a lasting positive change.
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Board Member (2002) | Volunteer | Contributor | Fund Raising Committee
buildOn
- Present 26 years 10 months
Education
buildOn has built over 1,000 schools in the neediest places around the world and engages local and at-risk youths through after school programs in the US.
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Mentor
DreamIt Ventures
- 2 years 1 month
Science and Technology
DreamIt Ventures is a nationally-recognized Philadelphia-based start-up accelerator that has expanded to New York, Israel and Austin.
• Mentor to tech start ups in the Philadelphia region.
Publications
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The secret sauce for the best B2B CX: Psst, it’s in the data
The Future of Customer Engagement & Experience
See publicationToday, the manufacturing B2B space is becoming more and more “consumerized.” B2B customers expect consumer-like experiences – and those experiences are powered by the data your company collects.
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The customer experience in manufacturing: Taking cues from utilities
The Future of Customer Engagement & Experience
See publicationCustomers come to you with their experiences from other industries and businesses fresh on their minds. Other industries, such as utilities and retail, have practically reinvented themselves to meet customers’ needs with innovative new offerings. Manufacturers must do the same in order to remain competitive.
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Imitate and innovate: How manufacturers can become customer-centric
The Future of Customer Engagement & Experience
See publicationLines have blurred completely in the digital era. Where there were once separate industries with distinct best practices, there are now hybrid businesses with intelligent processes borrowed straight from other industries. Look no further than customer centric manufacturing.
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How To Meet The Offbeat Needs Of The Modern-Day Traveler
Forbes.com
See publicationToday's connected traveler needs more than just a set of digital connections...they need to be digitally connected through their entire journey.
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How can you give the adventure-seeking traveler a rich, digital experience?
Future of Customer Engagement and Commerce
See publicationThe connected traveler expects a far more cohesive journey that allows them to stay connected and enjoy seamless digital interactions with their travel provider.
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3 Steps to Best-In-Class B2B Ecommerce
Future of Customer Engagement and Commerce
See publicationRegardless of your choice of platform, in the “Age of the Customer,” it must be on a par with the best B2C websites. More than half of global B2B buyers expect to make 50 percent of their purchases online within three years. They expect seamless omni-channel experiences, 24/7 self-service access and accurate information. Disjointed channel experiences and inaccurate data is simply not an option
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3 steps to Choosing Your B2B Ecommerce Vendor
The Future of Customer Engagement & Commerce
See publicationVendor analysis is the next critical stage of building out your e-commerce initiative, and includes the qualification and selection of your platform vendor and system integrator. The cross-functional team must assume the role of choosing and bringing on board one or more organizations that will become your development partner, platform supplier, and integration team.
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B2B Ecommerce transformation: How to ‘skate to the puck’
The Future of Customer Engagement & Commerce
See publicationOne of the fallacies of B2B e-commerce is that you’re just building an online store. That’s really not the case, especially in B2B. You’re beginning your digital transformation as a business. In this stage you shouldn’t worry about the technical and implementation details. You really just have to worry about exactly how your business is going to work, and how you want it to work.
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B2B Ecommerce: Measuring the ROI of re-platforming
The Future of Customer Engagement & Commerce
See publicationAt the start of any B2B commerce initiative, a company needs to determine, “Why are we doing this project?” This stage may include a business case and ROI analysis to determine the core reasons why you are investing in a B2B e-commerce platform.
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Game Plan B2B Ecommerce Conference 2014
The Future of Customer Engagement & Commerce
See publicationAs a customer, I found the event incredibly useful—hybris provided me with insight into new and innovative ideas specific to B2B companies. I particularly enjoyed the breakout sessions that allowed attendees to learn about new trends in e-commerce and how businesses can utilize them.
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