You're starting a job in the software team at Shapeways. You'd expect to be diving into the code, right? Not so fast. When new engineers join Tiago São José's team at Shapeways, they don’t start by writing code. Instead, they spend a day in production — packing boxes, shipping orders and using the tools they’ll be developing. Because developing the best software comes from understanding how its used in the real world, and knowing the people who use it. ▶️ In this clip, Tiago explains why empathy is at the heart of engineering. See the full video on our blog: https://lnkd.in/e_QZQKC8

"A day in the life of" the user is very important as it helps connect all the dots later when reviewing the code and making decisions.

LOVE THIS. 100% - still remember the day a couple of the product team spent a day at the factory, got back to the office and promptly did a half day code-fix to make something they experienced first hand easier for the team.

Still sad I never got to do a day like this in the old factory!

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