Help & customer support

Walmart+ InHome members can start a return and have items picked up from their home. 

Return from Home Pickup

To initiate a return from home:

1. When you're logged into Walmart.com select Account.
2. Select Purchase History and locate the order with the item(s) you want to return.
3. Select Start a Return and place a checkmark next to the item(s) you wish to return. 
   1. Only eligible items will be available to return. Some restrictions apply – See Return pick up policy under Terms of Use.
4. Select the reason you'd like to return and add comments. (optional)
   1. Repeat the above steps if you're returning more than one item.
5. Select the From Home option.
6. Once From Home is selected, the member will see one or both the options below:
   • Return from Home pickup options
   • Some InHome members may see only the FedEx Pickup option.
7. Select date & time of pickup.
8. Select the above as per your choice, review your return. 
   • If everything is correct, select Submit.

Cancel Return Pickup

To cancel return pickup:

1. When you're logged into Walmart.com select Account.
2. Select Purchase History and locate the order with the item(s) that you set up the return for.
3. Select Cancel return.

For more information about InHome, see the InHome FAQ. 

On Pickup Day

If FedEx pick up is selected:

1. Print the FedEx return label from the app, website, or return confirmation email.
2. Package the item and attach the return label.
3. Leave the package outside for pickup on the scheduled date. No need to be home for pickup.

For non-FedEx return option:

1. You are not required to pack the item in a box.
2. Show the bar code to the delivery driver when they arrive and hand them the item(s).
3. You must be home to hand off the return.

Find Your Return Label

If a member cannot find their return label:

• Please find the return label under order details in the Walmart app or website, or
• Check their return confirmation email.

Delayed or Canceled InHome Delivery Orders

If there’s a delay with your InHome delivery, you may get an email, text message, or push notification inviting you to:

• Reschedule your InHome delivery.
• Switch it to pickup.
• Cancel your InHome delivery.

If your InHome order is canceled, we won’t charge you for the order.