Shipping policy

All deliveries within Calgary will be fulfilled and delivered by ZYN, with some exceptions.

  • For any deliveries outside of Calgary, we will use a courier. It is preferred that you use a business address for shipping, but we can ship to most residential addresses and some rural addresses. Due to some courier restrictions, we cannot ship to PO boxes.
  • ZYN does not itself ship outside of Alberta. However, if you request delivery outside of Alberta, you authorize us to engage a shipper on your behalf to pick up your order from our store and deliver it as you instructed. You are solely responsible for ensuring compliance with the applicable laws of the place where you have directed the courier to deliver your order.
  • We primarily use a specialized courier that uses temperature-controlled vehicles. Shipping during the winter and summer months is inherently risky. Please be aware that ZYN will delay shipping if we feel that there is a chance your package may be affected by extreme weather conditions.

     

    Processing and Shipping Times

    • Free In-Store Pick Up. Please allow 1 - 4 Business Days. During high-volume events, delays may occur.
    • Delivery Within Calgary. Please allow 1 - 4 Business Days. During high-volume events, delays may occur.
    • Out Of City Delivery. Please allow 3 - 14 Business Days. During high-volume events, delays may occur.


    Breakage, Damage and Loss

    ZYN takes every reasonable precaution to package your order for safe delivery, and virtually all packages are delivered intact.  Shipping is not, however, risk free.  Once we have packaged your order in accordance with our normal practices, and have delivered your package to the courier, our liability ends.  For your protection, every order is automatically insured to a maximum of $3.50 per pound of the scaled weight for breakage, damage or loss, regardless of the order value. Weight, though, may not be an adequate measure of value, depending on the order.  We are therefore offering you the option of purchasing full protection for a fee, at the checkout page. Note that claims for damaged or broken products must be made within 4 days of delivery. Lost packages will be dealt with on an individual basis.

     

    Courier Information

    ZYN mainly ships using ATS Healthcare and Canada Post. ATS offers delivery in temperature-controlled vehicles.

    ATS and Canada Post will deliver to a business or residential address. If possible, ZYN recommends shipping to a business address for the following reasons:

    1. Someone of legal drinking age must be at the address to receive the package.
    2. If no one is home after two delivery attempts, there will be an additional $15.00 charge for the third attempt.