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I am working on a requirement where we need to create a chat BOT application using Azure BOT service that takes input from the user and based on the response from the user, redirect the user to the chat bot of the particular department.

I would like some suggestions or recommendations on how this can be achieved.

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  • We are developing the application top of bot framework and deployed in azure bot framework. so there is a channel configuration or we can run bot on different medium like fb,slack,team. As per your request it is connecting to different bot and I am not understanding why we are connecting different bot based on the question ? instead of you can use single bot ?
    – Rajeesh Menoth
    Commented May 20, 2021 at 10:10
  • Updated the question : I am working on a requirement where we need to create a chat BOT application using Azure BOT service that takes input from the user and based on the response from the user, redirect the user to the chat bot of the particular department. I would like some suggestions or recommendations on how this can be achieved.
    – Sharvani
    Commented May 20, 2021 at 10:31
  • @RajeeshMenoth - Our requirement has each department having individual BOT. We need to create one parent BOT that takes input from user and redirects to the specific department's BOT based on user input.
    – Sharvani
    Commented May 20, 2021 at 10:33
  • Ok, got It! are you planning to integrate any thrid party channels like ms-teams,etc or your own ui ?
    – Rajeesh Menoth
    Commented May 20, 2021 at 10:35
  • check eric comment - stackoverflow.com/questions/44864823/…
    – Rajeesh Menoth
    Commented May 20, 2021 at 10:41

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The way to do this is through Bot Framework Skills. You can check for more information on https://learn.microsoft.com/en-us/azure/bot-service/skills-conceptual?view=azure-bot-service-4.0

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  • Thank you for this. I have integrated 2 BOTs as in the documentation given but when I am trying to run the code in the emulator, I am getting "Cannot post activity. Unauthorized. POST401directline/conversations/<conversationId>/activities" error. I have given AppId and passwords as well as per instructions. Could you please help me here.
    – Sharvani
    Commented May 21, 2021 at 7:21
  • its working now...thanks a lot...had wrongly placed the Microsoft app id.
    – Sharvani
    Commented May 21, 2021 at 8:51

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