"What did they say when you told them that?"
I say this to my daughter at least once a week, and I learned it from my CCO.
Between interviews and fractional creative direction work, I've been meeting a lot of interesting people lately. It's had me thinking about the great people I worked with at BILL, and some of the small habits of theirs that have stuck with me:
1. Ask "What did they say when you told them that?"
Whenever I brought a people problem to Chief Customer Officer,
Sarah Acton, this was her answer. She didn't take sides or offer to step in. Rather, she nudged me toward the honest conversation I'd been avoiding, which always solved the problem faster than letting it grow. (It works just as well on playground drama.)
2. Eat lunch together.
SVP of Marketing,
Rick Galán ordered lunch for his team, and anyone else in the office, every single day. This wasn't company catering. It was a daily ritual: the group picked the restaurant, someone took orders, and the everyone helped carry the food to a big shared table. Every time I visited, it was obvious this was why that office's culture felt so gelled. The best team bonding happens over chicken tenders.
3. Share what you learn.
Hemarie Jones led the Creative Operations team. Whenever she picked up something useful, she posted it in Slack. "TIL (Today I learned): we have a searchable library of customer feedback." "TIL: there are frozen Snickers in the 5th floor freezer." It made her approachable, made everyone smarter, and soon the whole team was posting TILs (and enjoying a Snickers).
4. Prioritize dream time.
I've been lucky to work with Creative Director,
Aaron Bloom, twice. He has always brought ideas that feel truly free of constraints. At BILL, he got a team of designers doing the same with a recurring "Design Dream Time." Each session, someone brought something inspiring, like a campaign, an idea or a problem to solve, and the group sketched, riffed or just talked. It was semi-structured time to get unstructured, and one of the most productive meetings on the calendar.
All great habits, worth adopting.
What's a small habit from a former colleague that you still use?