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I'm trying to replace my washing machine receptacle with a GFCI one. The home was build in the early 70's and there is no ground wire.

The receptacle had two neutral wires and one hot wire. I found the breaker shut it down, but then when I was working on the outlet I got zapped. It appears that the two neutral wires are on different circuits. I went and turned off some other breakers until all everything was dead (used a tester this time). I took my multimeter and found this

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Connecting one neutral and hot (with the breaker back on) reads 120 volts. Connecting the other neutral to the hot reads 240 volts. We're having our electrical service updated in about a year and some new circuits added for a shop upgrade and I think this will get addressed then if needed, but I'd still like to get the outlet working so I can use the washing machine.

Do I just pigtail the two neutrals together and use the line part of the GFCI?

Thanks for everyone's help. This site is awesome.

Here's a picture of the box.

receptacle

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    Those aren’t neutrals... Are there any other wires in this junction box? Commented Jul 11, 2020 at 19:50
  • Hello, and welcome to Home Improvement. How were the wires connected to the original receptacle? Commented Jul 11, 2020 at 20:07
  • The two white wires were connected to the silver colored terminals on the left side of the receptical and the black wire was connected to the brass colored terminal on the right side. There is also a red wire in the back of the junction box that doesn't have any connection in the box. It just runs in through the bottom and leaves out the side. Commented Jul 11, 2020 at 20:27
  • Can you post photos of the inside of the box please? Commented Jul 11, 2020 at 22:40
  • Original post has been edited with a picture of the box. Thanks again! Commented Jul 11, 2020 at 23:03

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You have a multi-wire branch circuit, which is where two line wires (your red and black wires, on opposite legs of your service) are allowed to share a single neutral (white) wire.

The wires that come out of the upper-right conduit should go to your panel; the conduit on the bottom hole should continue on to some other load.

You should measure 120V across the black and white wires that come out of the upper-right conduit. If there is no load at all completing the other circuit, you’d see no voltage between the black wire and the white wire from the bottom conduit. But if there is some load on the other side, you’ll see 240V.

Two things you should fix:

  1. The two circuit breakers serving this multi-wire branch circuit should be handle-tied (or use a two-pole breaker) so you can’t have a live neutral wire in this box when only half of the circuit is off.

  2. The neutral should be pigtailed so that removing the receptacle doesn’t interrupt neutral to the other half of the circuit. The two white conduit wires should be wire-nutted together with a third short piece of white wire that goes to the receptacle.

Then connect the white pigtail and the black wire to the “line” side of your new GFCI receptacle. Don’t connect anything to its “load” side.

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  • Thank you! That makes sense to connect the breakers so there is no live neutral wire. Everything is working great. Commented Jul 12, 2020 at 0:57
  • @JBurt There are special pins or plastic pieces designed to be handle ties, what did you use to connect the breakers? Commented Jul 12, 2020 at 1:36
  • The breakers for these two circuits are not next to each other. I've got an electrician to come and rearrange them and tie them together. Thanks everyone! Commented Jul 14, 2020 at 18:28

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