Questions tagged [customer-service]
The customer-service tag has no summary.
76 questions
12
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6
answers
8k
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Handling a customer that is contacting my subordinates on LinkedIn demanding a refund (already given)?
The company I work for sells a subscription based service. I recently found out that a customer who cancelled and was refunded every penny that they spent with us has been contacting employees on ...
- 10.5k
0
votes
1
answer
361
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What type of technical roles include client contact? [closed]
I want to get out of tech support and land in a more established corporation helping clients solve problems and helping sales teams close deals. At this point in my life I have had 15 years of ...
- 315
1
vote
6
answers
1k
views
Is what I said to my boss (director) excessive?
I am a manager in the cybersecurity division of the company I work in. I have been in management for about 5 years and am well respected by my colleagues.
This week, one of the cybersecurity engineers ...
- 23.8k
-6
votes
3
answers
633
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Are words from Sports, War, Hunting and Fighting inappropriate for the workplace
I see words like 'target' routinely used to refer to people, or even just objectives set for them, and wonder how this became so pervasive in public speech in general, but particularly the workplace?
- 470
-3
votes
3
answers
549
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How to communicate effectively with a customer if I have low self-esteem and I have doubts about the value that I or our company can deliver?
I am trying to do my best but my self-esteem is low and I feel the risks that I can become rude (e.g. avoid normal pleasantries) because my personal value is so low that noone can be insulted by such ...
- 433
3
votes
1
answer
600
views
Can tutoring be counted as `Experience dealing with the general public, one-on-one`?
I'm applying for a job in a English-speaking country. In the section Customer service and communication skills of the questionnaire, I am asked to state my Experience dealing with the general public, ...
user133797
2
votes
4
answers
9k
views
Does teaching experience count as customer service experience?
I have recently moved to Australia. English is not my first language but people can more or less understand what I say. I plan to study further after the pandemic ends. I am now applying for retail / ...
user132469
-1
votes
2
answers
626
views
Small software inaccuracy may induce cascade of unfounded complaints - should I acknowledge the situation and communicate it back?
As a software developer I have observed that small software inaccuracy/inaccuracies (bug, but small and quite hard to define and understand from the user point of view) (that may sometimes happen) may ...
- 433
11
votes
6
answers
3k
views
Small business, dysfunctional and overloaded; how to convince cultural change?
Joined a small business who’ve built a SaaS platform for a niche and complex business domain. It’s basically “Business Guy” / CEO, “Tech Guy” and “Sales Guy”. The product is clearly valuable with ...
- 121
-1
votes
4
answers
556
views
How should I handle a persistently emailing customer who I suspect may be mentally unwell?
I have a customer that sends me pages upon pages about how my product is worthless and I charge too much money for it. The customer initially misunderstood the product's features and now can't stop ...
- 171
58
votes
5
answers
12k
views
Customer wants me to fix support requests in real time
I work in a support role for one of our products. We have B2B customers and frequently they will contact me with issues. When a request comes in, I let them know I'm troubleshooting and will give them ...
- 483
1
vote
5
answers
4k
views
Client constantly submits tickets; how can support deal with this?
Some context:
I'm a jr. software dev from a medium sized IT company in Mexico, we provide software as a service (desktop apps and web pages) to our customers, a lot of these were made before I started ...
- 61
135
votes
4
answers
16k
views
What would be an appropriate gift to a customer service rep who's helped me way beyond what I expected?
I recently had an absolutely fantastic customer service experience. I had an issue signing up for a service and posted on social media about it - a few minutes later, a user from the company commented ...
user118655
-8
votes
0
answers
254
views
How do Smart Businesses Transform to "Work From Home" [closed]
Heres a smart businesses approach on transforming its customer success team to working remotely. What are your thoughts on it? Are these enough steps taken. Do you think it can be as productive. Share ...
1
vote
2
answers
971
views
Customer service question
You are the only employee on duty & serving a long line of customers. Suddenly you hear the sound of breaking glass from the back aisle of the shop. How will you react to this situation?
My first ...
- 29