Questions tagged [issue-tracking]
Issue tracking the process of managing and maintains listing of issues, as needed by an organization.
156 questions
33
votes
12
answers
8k
views
What are the benefits of tracking solved bugs?
It's obvious why you should track ongoing bugs. It's not at all obvious to me why you should track solved bugs. If a bug is solved, then just email the person who submitted it, delete the bug once ...
- 1,025
2
votes
3
answers
440
views
What would be a good metric of quality of a single bug fix?
If you solve a bug in a poor way, it might result in even more bugs in the future, so I need a way to validate if the fix was actually good. Time between the bug assignment and issue closed doesn't ...
1
vote
1
answer
143
views
What is a professional format for blackbox debugging someone else’s app and submitting a report to them?
The idea is that if an app I like periodically has noticeable bugs or issues, and it’s commercial, not open source (in this case, AirBNB, but I feel this way often towards many apps), I would like to ...
- 167
55
votes
14
answers
8k
views
Why are reproduction steps helpful for fixing software bugs?
Our company have a support team and a dev team. We require reproduction steps on every bug report, however sometimes the support team submit reports without and become frustrated when dev close them ...
- 535
2
votes
3
answers
740
views
How to track temporary fixes
Whenever I do temporary fix I want it to really be temporary.
However, there is no way to come back to it later, as the fix might be a part of a bigger issue.
Let's imagine that we have for some ...
- 49
0
votes
2
answers
238
views
Is editing a Github/GitLab issue a good idea?
I'm starting to define how issues should be handled in GitLab. Most specifically whether the author should be editing the original issue to keep it up to date or use only comments.
Let's say that you ...
- 119
-3
votes
1
answer
692
views
What is the best way to notify the developer (myself) of errors during production?
I'm starting to write production software (just for myself, not for a company with a pre-set mode of operations for this). I want to find a way to send a message from my users to me (the developer) ...
- 95
3
votes
5
answers
1k
views
Why is the term "bug" very negative to some? [closed]
Our software user interface was originally written in another language. Some of the English translations are poor. When I raised one of these as a bug, the manager got angry with something like "...
- 150
0
votes
2
answers
267
views
How to privately track issues? [closed]
I'm working on a certain group repository. This repo has an issue tracker, but - it's not intended for all issues, and certainly ot for our day-to-day development work. The point is - I need to track ...
- 2,828
0
votes
2
answers
255
views
How to automatically triage production runtime errors before creating Jira issues?
How do "you" handle runtime incidents (say, a null-pointer exception, or an API input data validation failure) so that you (a) don't miss any, and (b) aren't spammed by duplicates? Are you doing log ...
- 447
2
votes
3
answers
859
views
Process For Closing Unsolvable Help Desk Tickets
Sometimes, on an IT helpdesk, you have tickets with a few shared characteristics.
They're low priority--just minor annoyances to user
They're extremely hard to reproduce for testing
You've exhausted ...
- 29
1
vote
0
answers
135
views
How to differentiate between done and closed-for-other-reaons issues in GitLab?
In GitLab, an issue is usually closed once a Merge Request is approved and merged into master.
However, what should happen with issues that are closed because of other reasons?
There could be ...
- 119
6
votes
3
answers
1k
views
Is it legit to close a bug as duplicate of another still open bug?
I often encouter the following pattern: A bug is resolved/closed as duplicate of another still open/unfixed bug.
I have trouble understanding the reasoning behind this strategy. From my naive point ...
- 181
13
votes
3
answers
5k
views
How to affect priorities to bugs to developers and treat them accordingly?
We have a bug process that is currently being worked.
We have 3 levels of bug:
P1 bug: Bugs that prevents users from working. They must be solved on the spot.
P2 bug: Bugs that are impacting but ...
- 285
2
votes
3
answers
272
views
Documenting cause of bug
My question comes from using the agile template in Azure DevOps though its more of a general question about dealing with bug work items.
When a bug work item has been investigated and the issue has ...
- 245