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Hope I can get some help. Last week we upgraded a shared hosting to cloud hosting on Bluehost. One of the IMAP email accounts had two super important folders with dozens of subfolders and thousands of messages that suddenly disappeared after the migration on both Outlook 2010 and his iPhone. All the other messages (and accounts) are fine.

First, BH support stated they could see the folders on the backup (but I'm not the one that talked to them), assured us they would restore them, but it never happened. Today they told me that they're unable to locate any of the folders or messages on any of their servers or backups. They basically said we must have deleted them prior to the migration, but that's not possible.

Can anyone help me understand how this could have happened?

Also, any guidance or suggestions would be very much appreciated. The emails contain all the jobs and bids for this project manager.

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  • Only Bluehost can resolve this for your (unless you have your own email backups). Commented Sep 14, 2015 at 12:06
  • Thanks DavidPostill - I spoke with the Tech Supervisor at Bluehost today who reviewed the oldest backup made before the migration. He said the two folders where there, but empty (all subfolders gone). He thinks that these custom folders were set up to store the messages on the devices, not back to the server, so when the migration was completed the email directory structure was updated without them. So basically they are still in Outlook just not visible and should be recoverable. This actually makes sense to me, but have no idea how to go about restoring them. Any help you might offer? Commented Sep 14, 2015 at 16:00
  • Like I said above, do you have your own email backups? Commented Sep 14, 2015 at 17:10
  • Probably not, but I will check. I thought that they might be in a data file within the Outlook application. Thanks again! Commented Sep 14, 2015 at 17:34
  • Understanding nuances of Outlook 2010 with IMAP email might be worth a read. Commented Sep 14, 2015 at 17:37

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