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Lifelong Learner | Strategic Leader | Channel Sales Growth Architect
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Regulatory compliance and IT collaboration platforms/tools
Regulatory compliance and IT collaboration platforms/tools
Financial companies and other regulated industries need to purposefully create, define and enforce their internal and…
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Going to Cisco Live, please visit Verba at booth # 817
Going to Cisco Live, please visit Verba at booth # 817
Verba is all about collaboration compliance recording. Verba ensures that any regulated industry, e.
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Brian Mazur shared thisSpot on! 😀Brian Mazur shared this𝗪𝗵𝗮𝘁 𝗱𝗼 𝗶𝗿𝗼𝗻𝗶𝗻𝗴 𝗮 𝘁𝗮𝗯𝗹𝗲𝗰𝗹𝗼𝘁𝗵 𝗮𝗻𝗱 𝗔𝗜 𝗵𝗮𝘃𝗲 𝗶𝗻 𝗰𝗼𝗺𝗺𝗼𝗻? Probably more than you’d think. 🙂 This photo landed in our Teams chat this morning. Our colleague Peter is starting his week in India at the Cisco Tech Summit, an event we’ll be sharing more about soon. And since the branded tablecloth for our small booth needed a little refresh after a long journey, Peter ironed it. We live in the age of AI. Yet we still iron tablecloths and shirts, because we want to look professional. And somehow, this simple moment reminded me of something we may sometimes overlook: 𝗧𝗵𝗲 𝗵𝘂𝗺𝗮𝗻 𝘁𝗼𝘂𝗰𝗵. We talk a lot about AI helping contact centers become smarter, faster and more efficient. And we’re happy that AI — including our own AI-powered data capabilities — can help agents and supervisors make better use of their data. But contact centers will always be about people. People who listen. People who see and understand context. People who can turn even a difficult or frustrated conversation into a more human one. Technology can support that. It can make the job easier. It can provide better information at the right moment. But hopefully, it will never make the human touch unnecessary. Sometimes, even in an AI-powered world, someone still needs to iron the tablecloth. 🙂 Peter, thank you for this little human touch. #2Ring #HumanTouchInCX
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Brian Mazur posted thisI'm about 95%+ sure I'll be abandoning LinkedIn. It no longer feels like the professional networking platform it once was. In my view, it should focus on professional connections and respectful dialogue—not political debates. 😊
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Brian Mazur shared this𝐓𝐡𝐨𝐮𝐠𝐡𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐃𝐚𝐲: Business Intelligence (BI) platforms excel at analyzing the past—but contact centers win or lose in the present. Real-time operations demand real-time operational intelligence, not yesterday's reports. 👍 When a supervisor has to wait for another team to build a dashboard, modify a report, or analyze yesterday's data, valuable minutes—and sometimes hours—are lost. Those delays impact service levels, increase customer wait times, frustrate agents, and ultimately hurt the customer experience. 🤔 Contact centers need operational intelligence, not just business intelligence. That's where 2Ring Dashboards & Wallboards make the difference. Purpose-built for contact center operations, 2Ring delivers real-time visibility, proactive alerts, and actionable insights the moment they matter—empowering supervisors to make immediate decisions instead of waiting for reports. 🌟 Speed to visibility. Speed to action. Speed to value. 🌟 ➡️ In today's customer experience landscape, every second counts. The organizations that empower their contact center leaders with real-time operational intelligence will consistently outperform those relying solely on traditional BI tools. https://lnkd.in/ejNCTw4c #ContactCenter #CustomerExperience #CX #Analytics #BusinessIntelligence #RealTimeAnalytics #Cisco #WebexCC #Genesys #Five9 #NICECXone #AmazonConnect #2Ring
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Brian Mazur shared this2Ring is leveraging AI to consistently deliver greater business value to Contact Center operations. #2Ring #AIBrian Mazur shared thisSearch has changed. Has your software? According to Gartner, 51% of consumers say generative AI has changed how they research information. Even more interesting, 71% have changed how they search, moving away from keywords and towards natural, question-based conversations. Think about your own habits. Not long ago, you might have searched: 𝘤𝘰𝘯��𝘪𝘨𝘶𝘳𝘦 𝘢𝘭𝘦𝘳𝘵 𝘤𝘰𝘯𝘥𝘪𝘵𝘪𝘰𝘯𝘴 𝘥𝘰𝘤𝘶𝘮𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 Today, you're more likely to ask: 𝘏𝘰𝘸 𝘤𝘢𝘯 𝘐 𝘤𝘳𝘦𝘢𝘵𝘦 𝘢𝘯 𝘢𝘭𝘦𝘳𝘵 𝘸𝘩𝘦𝘯 𝘵𝘩𝘦 𝘸𝘢𝘪𝘵𝘪𝘯𝘨 𝘵𝘪𝘮𝘦 𝘦𝘹𝘤𝘦𝘦𝘥𝘴 𝘧𝘪𝘷𝘦 𝘮𝘪𝘯𝘶𝘵𝘦𝘴? We're no longer searching for documents. We're searching for answers. But this shift also changes something else. AI is only as reliable as the knowledge behind it. That's why high-quality documentation is more important than ever. Not because people suddenly enjoy reading documentation, but because AI needs trusted, up-to-date sources to provide accurate answers. 𝗔𝘁 𝟮𝗥𝗶𝗻𝗴, 𝘄𝗲'𝘃𝗲 𝗲𝘃𝗼𝗹𝘃𝗲𝗱 𝗶𝗻 𝘁𝗵𝗲 𝘀𝗮𝗺𝗲 𝗱𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻. Instead of searching through documentation, our customers simply ask the AI Assistant a question directly inside 2Ring Dashboards & Wallboards. The AI Assistant uses official 2Ring documentation and training materials to provide accurate answers and includes links to the source whenever users want to explore the topic in more detail. And this is just the beginning. We're continuing to expand AI across 2Ring, with more capabilities coming soon...
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Brian Mazur shared thisSomething to wrestle with... most contact centers think the cost of missing an SLA is simply a performance metric problem. It’s not. 🤔 It’s a business problem. The true cost of poor intraday visibility and SLA breaches often shows up in five places: 1️⃣ SLA penalties — contractual credits, missed incentives, renewal risk. 2️⃣ Lost revenue — abandoned calls, missed conversions, customer churn. 3️⃣ Labor inefficiency — overstaffing, understaffing, overtime. 4️⃣ Employee burnout & attrition — constant fire drills and operational fatigue. 5️⃣ Brand & compliance risk — escalations, complaints, and regulatory exposure. 👉 𝐓𝐡𝐞 𝐫𝐞𝐚𝐥 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧: What is one missed SLA hour costing your contact center? The best operations teams don’t just report on problems after the fact — they use real-time visibility, reporting, and alerting to identify operational drift and take action before service levels are breached. That’s where 𝟐𝐑𝐢𝐧𝐠 stands apart. ➡️ Want to see the value for yourself? Let’s set up a free trial. https://lnkd.in/emhKnvAp #ContactCenter #CustomerExperience #CX #ContactCenterOps #2Ring #RealTimeAnalytics #CustomerServiceBest Cloud Contact Center Dashboards & Wallboards | 2RingBest Cloud Contact Center Dashboards & Wallboards | 2Ring
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Brian Mazur shared this🚀 Headed to Cisco Live? Stop by and visit the team at 𝟐𝐑𝐢𝐧𝐠! Are you looking to take your Cisco Webex Contact Center analytics and historical reporting to the next level? Let’s talk about how 𝟐𝐑𝐢𝐧𝐠 can help you unlock greater visibility, deeper operational insights, and improved efficiency across your contact center operations. With 𝟐𝐑𝐢𝐧𝐠, organizations can move beyond standard reporting to gain actionable intelligence through enhanced historical reporting, real-time visibility, and operational analytics designed to help teams make smarter, faster decisions. Whether you're focused on: ✅ Improving operational efficiencies ✅ Increasing visibility into agent and contact center performance ✅ Enhancing reporting and analytics capabilities ✅ Driving better business outcomes with data —we’d love to show you what’s possible. 😁 📍 Visiting Cisco Live? Let’s connect and discuss how 𝟐𝐑𝐢𝐧𝐠 can help maximize the value of your Cisco Webex Contact Center investment. #CiscoLive #Cisco #WebexContactCenter #ContactCenter #CX #CustomerExperience #Analytics #OperationalEfficiency #2RingBrian Mazur shared thisPreparing for Cisco Live? So are we. As we get ready for the event, we’re launching our CX survey early, and it will stay open throughout Cisco Live 2026. We’d love to better understand: • how you discover information, • what type of content you actually find useful, • and how AI is being used in your organization today. The survey takes less than 4 minutes to complete. 🎁 𝗔𝘁𝘁𝗲𝗻𝗱𝗶𝗻𝗴 𝗖𝗶𝘀𝗰𝗼 𝗟𝗶𝘃𝗲? The first 100 Cisco Live! Attendees who complete the survey and have their badge scanned at 2Ring's booth will receive a *gift card. 𝗡𝗼𝘁 𝗮𝘁𝘁𝗲𝗻𝗱𝗶𝗻𝗴? Your feedback still helps us create better and more relevant content for the CX and contact center community. We may also share some survey insights on our social channels after the event, especially around AI adoption and concerns. So, if you have a few minutes, we’d really appreciate your input. 🤞 See you at Cisco Live in Las Vegas. 🥳 👉 Survey: https://lnkd.in/d74h96yb *Terms and conditions apply. See the survey form for more details.
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Brian Mazur shared thisThere’s nothing better than a quiet morning on the lake—coffee in hand, the water still, and the sound of birds waking up all around you. The loons calling across the water as well. Aww, simple moments. 😁 #MorningCoffee #Nature #PeacefulMoments #NewEngland
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Brian Mazur shared this🚀 Turn Your Real-Time View into Actionable Insight 💪 Most teams rely on real-time dashboards to manage the moment. But what if those same views could seamlessly connect you to deeper historical insights? 📊 With a simple enhancement, your 𝟐𝐑𝐢𝐧𝐠 real-time layouts become interactive gateways to historical performance (only for 𝐶𝑖𝑠𝑐𝑜 𝑊𝑒𝑏𝑒𝑥 𝐶𝑜𝑛𝑡𝑎𝑐𝑡 𝐶𝑒𝑛𝑡𝑒𝑟). 👉 Click an agent’s name ➡️ Instantly open their full performance report ➡️ No switching tools. No delays. Just insight → action. ⚡ Result: 🔗 Real-time + historical, unified 📈 Faster, data-backed decisions 🧠 Less friction for supervisors Want to see it in your environment? Let’s connect. 🤝 #Cisco #WebexContactCenter #CCaaS #ContactCenter #CX #RealTimeAnalytics #DataDriven #CXInnovation #ContactCenterLeaders #2Ring
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Brian Mazur shared thisMost contact center reports tell you 𝑤ℎ𝑎𝑡 ℎ𝑎𝑝𝑝𝑒𝑛𝑒𝑑. Very few tell you 𝐖𝐇𝐘 it happened. 👉 That’s the gap. And it’s where most troubleshooting breaks down. With 𝟐𝐑𝐢𝐧𝐠 𝐇𝐑𝐌 – Task Trace, you can follow a call’s entire journey—chronologically, end-to-end: ➡️ IVR selections ➡️ Queue transitions ➡️ Agent transfers ➡️ Hold times ➡️ Wrap-up codes All-in-one continuous view. ✔️ No stitching together reports ✔️ No guesswork ✔️ No blind spots This fundamentally changes troubleshooting: From ❌ Let’s pull data from multiple systems and try to piece this together… To ✅ Here’s exactly what happened on this interaction. For CX leaders, that means: 1️⃣ Faster root cause analysis 2️⃣ Clear visibility into broken flows 3️⃣ Better coaching + process improvement 4️⃣ Real accountability across the entire customer journey In complex environments (IVR + transfers + multiple touchpoints), this level of clarity isn’t a 𝑛𝑖𝑐𝑒 𝑡𝑜 ℎ𝑎𝑣𝑒… 👉 It’s mission critical. Because you can’t fix what you can’t fully see. 😀 𝐂𝐮𝐫𝐢𝐨𝐮𝐬—ℎ𝑜𝑤 𝑎𝑟𝑒 𝑦𝑜𝑢 𝑐𝑢𝑟𝑟𝑒𝑛𝑡𝑙𝑦 𝑡𝑟𝑜𝑢𝑏𝑙𝑒𝑠ℎ𝑜𝑜𝑡𝑖𝑛𝑔 𝑐𝑎𝑙𝑙 𝑗𝑜𝑢𝑟𝑛𝑒𝑦𝑠 𝑡𝑜𝑑𝑎𝑦? 🔗 Learn more: https://lnkd.in/e-YXMwGS #ContactCenter #CX #CustomerExperience #Analytics #2Ring #WebexCC
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Brian Mazur liked thisBrian Mazur liked this🍂 Autumn is here, and we’re getting close to the end of our event season. There are just two big events left on our calendar, and both are connected with Cisco, a partner that has been part of the 2Ring story for more than 20 years. First stop: 𝗪𝗲𝗯𝗲𝘅𝗢𝗻𝗲 𝗶𝗻 𝗔𝘂𝘀𝘁𝗶𝗻 𝗻𝗲𝘅𝘁 𝘄𝗲𝗲𝗸! 🇺🇸 Our colleagues Michal and Richard will be there, so if you’re attending too, come and find us at the booth. We’d be happy to see you, have a chat, and finally put some faces to the names we know from online meetings. And then it’s off to Australia for 𝗖𝗶𝘀𝗰𝗼 𝗟𝗶𝘃𝗲 𝗠𝗲𝗹𝗯𝗼𝘂𝗿𝗻𝗲, where we’ll close this year’s event season. More on that one soon. See you in Austin! 👋
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Brian Mazur reacted on thisBrian Mazur reacted on this𝗪𝗵𝗮𝘁 𝗱𝗼 𝗶𝗿𝗼𝗻𝗶𝗻𝗴 𝗮 𝘁𝗮𝗯𝗹𝗲𝗰𝗹𝗼𝘁𝗵 𝗮𝗻𝗱 𝗔𝗜 𝗵𝗮𝘃𝗲 𝗶𝗻 𝗰𝗼𝗺𝗺𝗼𝗻? Probably more than you’d think. 🙂 This photo landed in our Teams chat this morning. Our colleague Peter is starting his week in India at the Cisco Tech Summit, an event we’ll be sharing more about soon. And since the branded tablecloth for our small booth needed a little refresh after a long journey, Peter ironed it. We live in the age of AI. Yet we still iron tablecloths and shirts, because we want to look professional. And somehow, this simple moment reminded me of something we may sometimes overlook: 𝗧𝗵𝗲 𝗵𝘂𝗺𝗮𝗻 𝘁𝗼𝘂𝗰𝗵. We talk a lot about AI helping contact centers become smarter, faster and more efficient. And we’re happy that AI — including our own AI-powered data capabilities — can help agents and supervisors make better use of their data. But contact centers will always be about people. People who listen. People who see and understand context. People who can turn even a difficult or frustrated conversation into a more human one. Technology can support that. It can make the job easier. It can provide better information at the right moment. But hopefully, it will never make the human touch unnecessary. Sometimes, even in an AI-powered world, someone still needs to iron the tablecloth. 🙂 Peter, thank you for this little human touch. #2Ring #HumanTouchInCX
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Brian Mazur liked thisBrian Mazur liked thisDay 1 of CX Connect Europe is in the books, and the message was clear: it's time to stop talking about AI's promise and start showing the proof. Key takeaways: 📌 AI isn't replacing the contact center; it's expanding it. 📌 The real question isn't how much AI; it's the right mix of human and AI you need right now. 📌 Get your fundamentals and data right first. That's what makes AI exciting. 📌 Seamless handoffs and channel of choice still win. 📌 Great CX starts with great teams: best people, no blame culture, win or learn. Three Ireland Doctor Care Anywhere The Dufresne Group Aviva Newcastle Theatre Royal Trust Limited ServiceNow Google Cloud Amit Mathradas Niranjan Vijayaragavan Ajay Awatramani Rob Hornish Andy Dignan #Five9CXConnectEurope
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Brian Mazur liked thisBrian Mazur liked thisAfter every summer, there's a 𝗖𝗫 𝗣𝘂𝗹𝘀𝗲 😀. We hope you had a good one - real rest, real sunshine, real time away from dashboards and data. We did too. But we also kept an eye on what the big players in contact center and CX were up to. Genesys Xperience, Five9 earnings, NiCE AI numbers, Amazon Connect, Cisco's record year, Zoom's IDC recognition — and a few things worth thinking about beyond the vendor news. If you had to summarise the summer in CX in two letters, you already know what they'd be. (𝘵𝘩𝘦 𝘢𝘯𝘴𝘸𝘦𝘳 𝘪𝘴 𝘈𝘐, 𝘰𝘣𝘷𝘪𝘰𝘶𝘴𝘭𝘺) The Summer 2026 edition of 2Ring CX Pulse is live. 👇 #CXPulse #2Ring
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Brian Mazur reacted on thisBrian Mazur reacted on thisThe world map we all grew up with has now changed! The United Nations General Assembly voted today to adopt a new world map that reflects countries’ true relative sizes, after African nations urged the UN to right a centuries-old wrong. The “Correct the Map” resolution –– put forward by African Union member states, as well as the Bahamas –– passed with overwhelming support: 164 member states voted in favor, six abstained and only the United States voted against it. While the US said the General Assembly was "wasting its time and resources" as the official reason, zooming in to see the Gulf of Mexico and Lake Ontario properly labeled was probably the true reason. The resolution aims to give an “equitable” representation of the globe’s regions, particularly Africa, arguing that the distortions in the current world map mean the continent has undergone a “symbolic minimization” in people’s collective imagination. At present, many of the world’s maps are based on the Mercator projection, created by European cartographer Gerardus Mercator in 1569. It is widely used for navigation since the north-south lines have constant true bearings relative to the equator. However, it is less useful as a world map since the scale is distorted, with countries further from the equator appearing disproportionately larger than those closest. For example, on the Mercator, Greenland appears larger than the continent of South America and appears similar in size to Africa. In reality, Greenland is roughly the size of the Democratic Republic of Congo and Africa is 14 times the size of Greenland. Some critics of the Mercator projection suspect it has remained widely used because it enlarges and centers Europe, as well as other Western regions such as North America, perpetuating ideas of European superiority. The UN resolution notes “with concern that this distortion contributes to minimizing the perceived sizes of Africa, Latin America and South Asia, and perpetuating an unbalanced view of the world.” It adds that the distortions also “contribute to minimizing the extent of socioeconomic realities, infrastructure needs, development potential and prosperity in the Southern regions, and that they can fuel prejudices in the environmental, geopolitical and security fields.”
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Brian Mazur liked thisBrian Mazur liked thisI’m excited to share that I’ve been promoted to CEO of ISI Analytics. This announcement comes at an equally exciting time as ISI Analytics begins its next chapter as part of the PartnerOne family. Our acquisition creates tremendous opportunities for our customers, partners, and team and I’m honored to help lead ISI through this next phase of growth. Having spent the past several years leading sales and strategic alliances, I’ve had the privilege of working closely with our customers and partners and seeing firsthand the value ISI brings to the market. Those relationships have given me an even greater appreciation for what makes this company special and a clear perspective on where we can go next. I believe the next chapter is about more than continuing what we’ve built. It’s about thinking bigger, moving faster, deepening our relationships with customers and partners, and bringing new ideas and capabilities to the market. As part of PartnerOne, we have an incredible opportunity to accelerate that vision while staying true to the people, technology, and customer relationships that have made ISI successful. A special thank you to Dan Charron and the entire PartnerOne team for their trust and confidence in me. I’m grateful for the opportunity and energized by what lies ahead. The past several weeks have brought a lot of change, but they’ve also reinforced how fortunate I am to work alongside such an incredible team, customers, and partners. Thank you to everyone who has been part of the ISI story and helped us get to this point. Now it’s time to build on that foundation, embrace what’s possible, and write the next chapter together. The future is bright. Let’s get to work!! #PartnerOne #ISIAnalytics
Experience & Education
Licenses & Certifications
Volunteer Experience
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Elected Budget Committee Member
Town of Goffstown
- Present 3 years 8 months
The key statutory roles and responsibilities of a budget committee include reviewing and analyzing the proposed budget submitted by the Select Board and School Board, making recommendations to the governing bodies regarding the allotment of resources, reviewing and recommending changes to budget policies and procedures, ensuring that the budget is transparent and available to the public and engaging in public discussion.
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Elected Planning Board Member
Town of Goffstown
- Present 3 years 8 months
The roles and responsibilities of the Planning Board include reviewing site plans, land use requests, subdivision requests and conditional use permits.
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Leader
Manchester Christian Church
- Present 14 years 9 months
Education
Led a short-term mission trip to Rwanda, Africa. We trained local leaders and pastors on the benefits of personal health and hygiene as well as touched upon clean water technology.
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Co-leader
Manchester Christian Church
- Present 12 years 4 months
Poverty Alleviation
Co-led a short-term mission trip to the Dominican Republic. We spent time with local families and communities with Compassion International, to provide encouragement, hope, etc.
Languages
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English
Full professional proficiency
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Michael R. Durante
Did you miss our recent livestream event? Enjoy this short clip, and watch full conversation here: https://lnkd.in/ejF8tNKv A conversation with Jason Roland CEO of Varex Solutions. Jason shows us how to manage inventory and audit for efficacies in our IT Solutions. Everything from asset management to license control and proper ITIL Standards. Learn more about Tie National: https://tienational.com/
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Aline Kassabian Yeterian
When uninterrupted access to government services matters, infrastructure resilience becomes mission-critical. 🚨 See how the Pennsylvania House of Representatives Democratic Caucus optimized operational efficiency with @Nutanix Cloud Platform, improving reliability, scalability, and data protection across its environment.
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