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Articles by Niki
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The Marketers New Mantra: SEO made you findable. GEO makes you undeniable.
The Marketers New Mantra: SEO made you findable. GEO makes you undeniable.
“We’re moving from search to suggestion. AI engines don’t just find information, they decide which brands deserve to be…
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Time’s Running Out - Get Into a CX State of Mind by registering for CX Circle NYCSep 25, 2023
Time’s Running Out - Get Into a CX State of Mind by registering for CX Circle NYC
I love CX, who doesn’t?!?! – and now it’s time to bring all of the goodness of our CX Circle events to the Big Apple!…
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CX Circle Is Coming to NYC – Join Us!Jul 20, 2023
CX Circle Is Coming to NYC – Join Us!
A new digital era is landing in New York, bringing the most content-packed, immersive event in the industry: CX Circle.…
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Series F: Fueling the Future Towards a More Human Digital WorldAug 24, 2022
Series F: Fueling the Future Towards a More Human Digital World
Last month, Contentsquare announced its biggest fund raise to-date – $600M – bringing us closer than ever to our…
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Making An Impact on Marketing at ContentsquareMay 5, 2022
Making An Impact on Marketing at Contentsquare
It couldn’t be a more exciting time at Contentsquare! We have evolved our brand and company positioning while launching…
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9 Comments -
What a more human digital world means for me.Mar 30, 2022
What a more human digital world means for me.
When something frustrates you or disappoints you over and over again, you try to fix it, don’t you? And especially if…
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1 Comment -
Real Simple: 20 Inspiring Quotes and Mentorship Advice From Female LeadersMay 19, 2020
Real Simple: 20 Inspiring Quotes and Mentorship Advice From Female Leaders
KNOW YOUR FIVE AND YOUR THREE “Have a clear—realistic—view of where you want to be in your career in three years…
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How to Prioritize Customer Experience to Benefit Consumers and BrandsMay 19, 2020
How to Prioritize Customer Experience to Benefit Consumers and Brands
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Forbes: Amid a Crisis is the Time for Empathy to ShineMay 18, 2020
Forbes: Amid a Crisis is the Time for Empathy to Shine
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Activity
6K followers
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Niki Hall shared thisToday, Supio released our 2026 State of AI in Plaintiff Law Report: The AI Adoption Gap. The number that stood out most: 78% of firms have engaged with AI, but only 30% actually use it regularly. Trust is the reason for the gap. 99% of attorneys won't use AI output they can't verify, and 96% are very or extremely concerned about content that can't be traced to a source. 79% reject fully autonomous AI outright, wanting their own judgment in the review process every time. Attorneys carry a fiduciary duty to their clients, and new technology doesn't change that standard. Unverifiable AI doesn't help them win cases. It slows down work that's already racing a tight timeline, and it can cost clients real settlement value. Firms are ready for AI. What they need is trust earned fact by fact, built on a knowledge base they can verify. That's what actually changes outcomes for clients. Grateful to the attorneys and firm leaders who shared their experience for this research. You can download the full report here → https://hubs.la/Q04qxHnV0Niki Hall shared thisToday, we're excited to release Supio's 2026 State of AI in Plaintiff Law report. Our latest research, with plaintiff legal professionals found that 78% of firms have experimented with AI, but only 30% have embedded it into their daily workflows. At the same time, 75% of firms report operating at or beyond capacity, and 57% still need a week or more to produce a demand letter. The biggest barrier to adoption is trust. Nearly every respondent said they won't use AI-generated content they can't verify, and 96% are concerned about untraceable AI output. Attorneys want AI they can rely on, not just AI that works fast. The 2026 State of AI in Plaintiff Law report explores what's driving the gap between AI adoption and AI impact, and what the firms pulling ahead are doing differently. Download the full report at the link in the comments. Thirdside #LegalAI #Supio #PlaintiffLaw
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Niki Hall shared thisFor anyone who knows Maribel Lopez they know she is one of the best. So well deserved! 2026 Analyst of the year…Congrats!! Thinkers360Niki Hall shared thisI couldn't be more thrilled to share that I have been named the 2026 Analyst of the year by Thinkers360. Thank you to all the people who have stayed with me and supported throughout the journey. It takes a village. And congratulations to my fellow 2026 winners for categories of author, thought leaders etc. I hope to meet all of them! John Spence, Simon Hill, Dr. Lilly Mbinglo, CPA, Capt Pradeep Singh, Damian Piñero, Dr.Mahesh EV (PMP®,PRINCE2®,ASM®,CSPM ,CSAPM,LSS-BB), Svitlana Samko, Douglas Laney, Jana Werner, Pascal BORNET, Pamela (Pam) Harper, George Firican, Rajesh Lingam, the teams at EDB , Lyzr AI, and the Future of Life Institute (FLI). cc Christopher Irwin-Dudek, Ricarda Rodatus Regina Hoshimi Laura Mackey Jeanna Blatt Sylvia Hooks Joely Urton Angela Schmidt Kate Keough Shirley Schroedl Tara Gregory Alison St.Cyr (Parker) Carlos Cano Melanie Erdmann Mark Miller Henry Chalian Cindi Kleckner Jennifer Douglas Mamta Shah Carol Marting Elizabeth Bamonte Marisela Salayandia Regina Hoshimi Stephanie Look Ryan Chan Matt Parretta
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Niki Hall reposted thisNiki Hall reposted this🌴 TLU is in full swing and we're having an incredible time at Huntington Beach! If you're here, make sure to stop by and see us. Don't miss out on our panel: 𝑭𝒓𝒐𝒎 𝑹𝒆𝒄𝒐𝒓𝒅𝒔 𝒕𝒐 𝑹𝒆𝒔𝒖𝒍𝒕𝒔: 𝑯𝒐𝒘 𝑨𝑰 𝑰𝒔 𝑪𝒉𝒂𝒏𝒈𝒊𝒏𝒈 𝑯𝒐𝒘 𝑾𝒆 𝑷𝒓𝒆𝒑𝒂𝒓𝒆 𝒂𝒏𝒅 𝑷𝒓𝒆𝒔𝒆𝒏𝒕 𝑪𝒂𝒔𝒆𝒔, moderated by Jennifer Gish-Raphael. Hear firsthand how legal professionals are putting the new Supio Agent to work and what it's changing in their practices. ☀️ You can also find the Supio team at the Lounge on the Lawn all day. Whether you want to talk legal AI, see what's new in Supio, or just connect, we'd love to meet you.
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Niki Hall reposted thisNiki Hall reposted thisLegal AI is entering a new phase. The conversation is shifting from simple productivity gains to something much bigger: real-time intelligence across the entire case lifecycle. In this webinar clip, Bob Simon of Simon Law Group shares why the firms adopting AI today will be better positioned to move faster, surface stronger case insights, and spend more time focused on clients and strategy. The future of PI law will not be built around more manual work. It will be built around better access to information and smarter workflows. Watch the full webinar: https://lnkd.in/g2FqYBMG
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Niki Hall shared thisI am hiring a Demand Generation leader for Supio. This is not a role focused on maintaining the status quo; it is a position aimed at building the future. We are looking for someone with a deep understanding of modern, AI-native demand generation, including: • Signal-based marketing • AI agents and automation • ABM orchestration • Pipeline creation directly tied to revenue • Intelligent campaign execution powered by AI In this role, you will help scale one of the fastest-growing companies in legal tech. You will work closely with Sales, Product Marketing, Field Marketing, and RevOps. While the ideal locations are San Francisco or Seattle, the priority is finding an exceptional candidate who understands the direction of AI-led go-to-market strategies. A builder mindset and high standards are essential, along with a focus on scrappy and strategic wins. If this sounds like you or someone you would recommend, let’s connect. https://lnkd.in/dHKVXUDZ #DemandGeneration #LegalAI #AI #ABM #MarketingLeadership #Hiring
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Niki Hall reposted thisNiki Hall reposted thisWith Supio's new integration, users can access Westlaw Advantage during case development to strengthen and validate legal arguments earlier. See what this means for personal injury attorneys. Learn more: https://ow.ly/VxeR50YRQ6S
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Niki Hall shared thisMost AI today still operates in silos, answering questions, summarizing documents, or completing tasks in isolation. But the real transformation happens when AI understands context across the broader organization, connecting workflows, communications, institutional knowledge, historical data, and customer interactions. In high-stakes industries like legal, that context matters even more. AI grounded in trusted organizational and domain-specific intelligence can drive materially better outcomes than generic AI alone. The companies that will lead in the next era of AI are not simply deploying tools. They are rethinking operating models, customer experience, and decision-making from the ground up. In my latest Forbes article, I explore how AI is reshaping service strategy and experience across industries, and why contextual, organization-aware AI may become one of the biggest competitive advantages of the next decade. I’d love to hear how others are thinking about this shift. https://lnkd.in/gqwmS7A2How AI Is Redefining Service, Strategy And Experience In 3 IndustriesHow AI Is Redefining Service, Strategy And Experience In 3 Industries
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Niki Hall shared thisThis week Supio is launching a new integration with Thomson Reuters Westlaw Advantage, connecting Supio's case intelligence directly to Westlaw's Deep Research, AI Jurisdictional Surveys, and Litigation Document Analyzer, all with a single click. Attorneys can now move from case analysis to validated legal research without breaking their workflow. This is the first phase of a broader roadmap with Thomson Reuters, and it reflects something I believe deeply: the firms that win for their clients will be the ones who embrace AI as a true practice accelerator ....not a workflow tax. This one has been a long time coming. Proud of what our teams have built together and excited about what comes next. Read more: https://lnkd.in/gw6GUejfSupio and Thomson Reuters Connect Case Intelligence to WestlawSupio and Thomson Reuters Connect Case Intelligence to Westlaw
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Niki Hall shared thisA significant change has occurred in personal injury law in California as of January 1, and it deserves more attention. Senate Bill 371 has drastically reduced uninsured and underinsured motorist coverage for rideshare passengers from $1 million to $60,000 per person, representing a nearly 94% decrease. While this does not impact all accident coverage, it significantly diminishes the safety net for injured passengers in cases involving uninsured drivers. The implications for rideshare litigation, settlement dynamics, and case structuring could be profound. Here are key points to consider: 1. Rideshare cases now necessitate a comprehensive financial assessment at intake. The coverage certainty that existed prior to January 1 is no longer available. 2. An upcoming Uber-backed ballot initiative this November may further cap plaintiff attorney fees and limit medical cost recovery across all vehicle accident cases in California, extending beyond just rideshare. 3. If this initiative passes, it could serve as a model for other states. I recently discussed these changes with Monica Burneikis and Robert Simon who provided valuable insights into the industry's future. For a detailed breakdown of these changes and what firms should be considering now, visit Supio https://lnkd.in/g5gpAUk3 #PersonalInjuryLaw #LegalAI #ConsumerRights #LegalTech #SupioCalifornia Rideshare Insurance Law: What PI Firms Must Know | SupioCalifornia Rideshare Insurance Law: What PI Firms Must Know | Supio
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Niki Hall liked thisNiki Hall liked thisNot only do we wear pink on Wednesdays in support of My Hope Bag, we sometimes also donate blood to help our community. The Phillips Law Foundation has donated millions of dollars in time, money, and effort to help the community that has given so much to all of us. Had the chance to be interviewed by KPNX-TV | 12News today to brag a little about all the great work our Foundation does.
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Niki Hall liked thisNiki Hall liked this🎙️ My first AAJ. My favorite part? The conversations. Attending the American Association for Justice (AAJ) Annual Convention for the first time was an incredible experience. The highlight was sitting down with some of the country’s leading trial lawyers and legal innovators to record a series of Lawyer Stories conversations. Those interviews will be featured in a special podcast episode, and I can’t wait to share them with our community. A special thank you to Supio for partnering with Lawyer Stories throughout the conference. As an AI-first company purpose-built for plaintiff law, Supio helps firms leverage AI across the entire case lifecycle - from intake through litigation - so attorneys can spend more time focused on strategy, advocacy, and client service. Their partnership with Westlaw is another exciting step toward combining trusted legal research with AI-powered case intelligence. Grateful to everyone who took the time to join me behind the mic. Looking forward to sharing these conversations soon. Excited for what’s next!🚀 #lawyerstories #lawyer #chicago #network cc: Supio, Karli Stone, Niki Hall, Jennifer MacIver Edwards
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Niki Hall liked thisNiki Hall liked thisToday I’m excited to share that I’ve joined G2 as Chief Marketing Officer! What drew me to G2 was simple: Software discovery is changing fast, with AI reshaping how buyers search, evaluate, and decide. In that shift, trust has become the real infrastructure. As AI decides what to trust, verified human insight becomes the advantage, and G2 is built for this moment. ✨ Beyond the platform, it was the people and leadership team that truly drew me in. I’m grateful to be joining an incredible team at an inflection point for our customers, our category, and our company. My focus will be on how we show up for buyers and sellers, how we evolve discovery in the age of AI, and how we keep earning trust at scale. Thanks to Godard Abel, Eric Gilpin, and the entire G2 leadership team for the warm welcome. Excited to build together and help take G2 to its next PEAK! Link below to the official G2 announcement.
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Niki Hall liked thisNiki Hall liked this15 months. $279k in LinkedIn ad spend. $9.4M in pipeline. $1.9M in closed/won revenue. Before anyone reads too much into those numbers, I want to tell you exactly what we did, because it's not what people expect. When I came into Cocoon (who just got acquired) as their fractional head of growth, their ads weren't broken in some complex, unfixable way. Their audiences were wrong. They were targeting titles that had nothing to do with their ICP, hitting a bunch of unnecessary job functions, wasting impressions on people who would never convert, trying to convert cold audiences directly to demos. The basics were just off. So the first three months were almost entirely spent fixing the basics. Tighter audiences, better creative, ads that functioned the way they were supposed to. That's where the work started. From there we moved into ABM and some GTM engineering with outreach, but the bulk of their revenue came from paid work that just got done properly. Now, the thing I want to be clear about: LinkedIn doesn't produce numbers like this for every company. Cocoon's audience just lives on LinkedIn. Before I committed to anything on their ad strategy, I built their TAM list and ran a perfectly matched audience for one week just to see how many of those people we could even reach on the platform in seven days. The number came back strong. That's when I knew the spend would work the way it did. Run the one-week reach test before you commit budget to any platform. If your audience can't be reached on a weekly basis, you're not going to build the frequency you need for any of it to land. For Cocoon, the audience was there, and the basics got fixed. Q1 goal was $1.3M in pipeline. Hit it two weeks before the quarter ended. Nice 👍 (Also not sponsored but shoutout to Adam and Fibbler for making this reporting a WHOLE lot easier)
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Niki Hall liked thisNiki Hall liked thisLast week marked 10 years for me at NVIDIA—and I spent it in Munich with members of our EMEA marketing team. When I joined NVIDIA, my focus was digital experience and activation. Since then, the work has expanded across web, media, social, CRM, data, marketing operations and now AI transformation. The technology, the company and the scope of what we’re building have changed tremendously. But one thing has remained consistent: the opportunity to work with smart, driven people who take on hard problems, challenge old ways of working and keep raising the bar. I’ve learned a lot over the past decade—about transformation, leadership, building global teams and how much progress is possible when talented people share a clear purpose. Ten years in, I’m still learning, still challenged and still excited about what we’re building next.
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Niki Hall liked thisNiki Hall liked thisSo glad to share that I've been promoted to Senior Digital Strategist at Five9! Nearly three years ago I made the move from London to Portugal to join Five9's growing international marketing team. It's been one of the best decisions I've made, professionally and personally. Not to mention having the opportunity to live in beautiful Porto (and now sunny Lisboa!). Since then I've had the opportunity to build and scale digital programs across EMEA and LATAM, working across ABM, paid media, webinars, content syndication and localised campaigns for some really diverse and challenging markets. I'm excited for the new opportunities in this role and continuing to support our international growth. Huge thanks to Anita Stein and Sam Counterman for this opportunity to grow and learn, and of course the broader International and Five9 marketing team for their support. Also a shout out to Andres Ramirez and Christine Suh for their collaboration and sharing of ABM and Paid Media expertise the past year. Five9, Dalia Al Shayeb, Nicole Friedrich, Khanh Tran, Bruno Belchior, Addis Casco #B2BMarketing #DigitalStrategy #Five9 #CareerGrowth
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Niki Hall liked thisEXPERIENCE FOR THE WIN~~ Love a great creative!! wow. well done.Niki Hall liked thisWant to see what real scroll-stopping content looks like? Watch this video Tim Gray made for me. This is what happens when bold ideas meet smart execution. Your audience won’t forget it. P.S. Follow me, Chase Dimond, for daily marketing tips.
Honors & Awards
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2021 Silver Stevie Award in the Female Executive of the Year - Business Products Category
The Stevie Awards: https://www.businesswire.com/news/home/20210930005448/en/Contentsquare-CMO-Niki-Hall-wins-Silver-Stevie%C2%AE-Award-in-2021-Stevie-Awards-for-Women-in-Business
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2018 Stevie Silver Award Winner
Stevie Awards: https://stevieawards.com/women/2018-stevie-award-winners
Female Executive of the Year - Business Services -11 to 2,500 Employees- Computer Software
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2017 Stevie Silver Award Winner
Stevie Awards
Female Executive of the Year - Business Services -11 to 2,500 Employees- Computer Software
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37th Annual Telly Award, Bronze Recipient 2016
Telly Awards
The Telly Awards is the premier award honoring outstanding content for TV and Cable, Digital and Streaming, and Non-Broadcast distribution. http://www.tellyawards.com/about/about/
Polycom creative services team won a prestigious award for the following video:
https://www.youtube.com/watch?v=uHIF-L-soFs
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36th Annual Telly Awards, Bronze Recipient 2015
Telly Awards: http://www.tellyawards.com/
Polycom creative services team won a prestigious award for the following two videos:
https://www.youtube.com/watch?v=Gdr3NNO72EE
https://www.youtube.com/watch?v=gJ4b8jMA7tY
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Sirius Decision Influencer Program of the Year Winner, 2014
Sirius Decisions
Polycom, SAP, LinkedIn and Lattice 2014 Influencer of the Year Program Winners
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Sirius Decisions ROI Award- Defy Distance Campaign, 2014
Sirius Decisions
Polycom - Recipient of ROI Award for Defy Distance Campaign.
http://www.businesswire.com/news/home/20140514006382/en/SiriusDecisions-Announces-Arrow-ECS-Cisco-Systems-DocuSign
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