How People Are Actually Using AI at Work in 2026
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How People Are Actually Using AI at Work in 2026
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Key Takeaways
- Decision-making is now the #1 workplace AI use case at 28% of activity.
- Workers use AI more for reasoning and analysis than for routine admin tasks.
- Documentation and information gathering remain major everyday AI workflows.
The biggest use case for AI at work isn’t writing emails or generating images. It’s helping people make decisions.
According to the Microsoft Work Trend Index, decision-making accounts for 28% of workplace AI activity across more than 100,000 Microsoft 365 Copilot chats analyzed globally in February 2026.
The findings suggest workplace AI is evolving beyond simple productivity tasks. Instead of functioning mainly as an automation tool, AI is increasingly being used to analyze information, evaluate options, and support human judgment.
That shift challenges one of the biggest assumptions around AI adoption: that repetitive admin work would dominate office AI usage.
How AI is Actually Being Used at Work
Here’s a breakdown of the most common ways workers are using AI today.
| Activity | Share of Activities 2026 | Category |
|---|---|---|
| Decision-making | 27.5% | Analyzing, reasoning, and deciding |
| Data analysis | 5.5% | Analyzing, reasoning, and deciding |
| Creative thinking | 4.9% | Analyzing, reasoning, and deciding |
| Information processing | 3.1% | Analyzing, reasoning, and deciding |
| Quality assessment | 2.8% | Analyzing, reasoning, and deciding |
| Compliance review | 2.5% | Analyzing, reasoning, and deciding |
| Work planning | 1.0% | Analyzing, reasoning, and deciding |
| Strategy development | 1.0% | Analyzing, reasoning, and deciding |
| Scheduling | 0.4% | Analyzing, reasoning, and deciding |
| Knowledge updating | 0.3% | Analyzing, reasoning, and deciding |
| Team communication | 8.4% | Interacting with others |
| Information interpretation | 4.5% | Interacting with others |
| Admin work | 1.4% | Interacting with others |
| Ext communication | 1.3% | Interacting with others |
| Public engagement | 0.7% | Interacting with others |
| Advising others | 0.6% | Interacting with others |
| Conflict resolution | 0.5% | Interacting with others |
| Coaching others | 0.4% | Interacting with others |
| Relationship building | 0.3% | Interacting with others |
| Persuasion & influence | 0.3% | Interacting with others |
| Staffing | 0.3% | Interacting with others |
| Caregiving support | 0.3% | Interacting with others |
| Teaching & training | 0.1% | Interacting with others |
| Documentation | 11.7% | Producing work |
| Computer work | 4.7% | Producing work |
| Object handling | 0.3% | Producing work |
| Getting information | 13.0% | Information gathering |
| Estimation | 1.3% | Information gathering |
| Process monitoring | 0.5% | Information gathering |
| Identification | 0.2% | Information gathering |
| Equipment inspection | 0.2% | Information gathering |
AI Is Replacing Less Routine Work Than Expected
Decision-making alone represents a larger share of workplace AI activity than many traditional office tasks combined, including documentation, scheduling, and administrative work.
That runs counter to many early predictions about AI adoption. Initial concerns focused heavily on automating repetitive office tasks, but workers are increasingly using AI for higher-level thinking: analyzing information, weighing tradeoffs, and making decisions faster.
At the same time, communication-heavy work remains relatively limited by comparison. Tasks like advising others, conflict resolution, coaching, and public engagement collectively account for only a small share of overall AI usage.
The data suggests AI currently performs best in structured thinking tasks, while relationship-driven work remains far more human.
Why Documentation Still Matters
Even as AI expands into decision-making and analysis, traditional productivity tasks remain a major part of daily usage.
Documentation accounts for 12% of workplace AI activity, while finding information makes up another 13%.
That reflects how quickly AI tools are becoming embedded into everyday office workflows, from summarizing meetings and drafting reports to researching information and organizing internal knowledge.
For many workers, AI is no longer a specialized tool. It is increasingly becoming part of the default workday.
What This Says About the Future of Work
The first wave of workplace AI focused heavily on generating content such as emails, meeting summaries, and documents. Now, the technology is increasingly being used for something broader: helping people think through decisions.
If these trends continue, the workplace of the future may rely less on AI to fully automate jobs and more on AI to enhance how people think, analyze, and make decisions every day.
Learn More on the Voronoi App 
To learn more about this topic, check out this graphic on the smartest AI models in 2026.
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Who Controls the Critical Minerals Powering AI?
AI’s rapid growth depends on critical minerals. Here’s which countries dominate production of gallium, rare earths, and tantalum.
Published
October 1, 2026 10:04 am
Three Critical Minerals Behind the AI Supply Chain
Key Takeaways:
- China accounts for 99% of estimated global processed gallium production and 69.2% of rare earth mine production.
- The Democratic Republic of the Congo produces 52% of the world’s tantalum, followed by Rwanda and Nigeria.
- These lesser-known materials are used in high-performance semiconductors, magnets, and power-management components found across AI hardware.
AI infrastructure depends on far more than chips and electricity. It also relies on a range of critical materials, including gallium, rare earths, and tantalum, that are essential to semiconductors, magnets, and power-management systems.
These three materials are highlighted in Figure 2.3 of the World Bank’s World Development Report 2026 because their production is concentrated in a relatively small number of countries.
The figures here are 2025 estimates from the U.S. Geological Survey’s Mineral Commodity Summaries 2026, using processed production for gallium and mine production for rare earths and tantalum.
Gallium: China’s 99% Share
Here is the World Bank’s breakdown of estimated processed gallium production:
| Country/Economy | Share of World Production (%) |
|---|---|
| 🇨🇳 China | 99.0 |
| 🌐 Other countries | 1.0 |
China accounts for 99% of the total. However, that does not mean China holds 99% of the world’s gallium underground. Gallium is generally recovered as a byproduct of processing bauxite for aluminum, and China’s enormous aluminum industry has helped it develop gallium extraction at scale. Earlier oversupply and low prices also contributed to producers elsewhere exiting the market.
Gallium matters because compounds such as gallium nitride (GaN) can operate efficiently at high voltages and temperatures. These properties make gallium useful in high-performance semiconductors and power electronics, an increasingly important consideration as AI data centers require more computing power and electricity.
Rare Earths: More Than One Element
| Country/Economy | Share of World Production (%) |
|---|---|
| 🇨🇳 China | 69.2 |
| 🇺🇸 United States | 13.1 |
| 🇦🇺 Australia | 7.4 |
| 🇲🇲 Myanmar | 5.6 |
| 🇹🇭 Thailand | 1.2 |
| 🇮🇳 India | 0.7 |
| 🌐 Other | 2.6 |
China produces 69.2% of the total, followed by the United States at 13.1% and Australia at 7.4%.
Despite the name, “rare earths” are actually a group of 17 elements. Different members serve different roles across computing hardware. Neodymium and praseodymium, for example, are used in powerful permanent magnets found in hard drives and other equipment, while other rare earths have applications in semiconductors, displays, optics, and data storage.
Tantalum: Power Management for AI Servers
Tantalum production has a very different geographic footprint:
| Country/Economy | Share of World Production (%) |
|---|---|
| 🇨🇩 Congo, Dem. Rep. | 52.0 |
| 🇷🇼 Rwanda | 16.0 |
| 🇳🇬 Nigeria | 15.6 |
| 🇧🇷 Brazil | 7.6 |
| 🇨🇳 China | 3.2 |
| 🇦🇺 Australia | 2.0 |
| 🇪🇹 Ethiopia | 1.6 |
| 🇷🇺 Russian Federation | 1.2 |
| 🌐 Other | 0.8 |
The Democratic Republic of the Congo supplies 52% of estimated mine production, while Rwanda and Nigeria contribute 16% and 15.6%, respectively. Together, those three countries account for 83.6%.
Tantalum’s AI connection is largely about capacitors. Polymer tantalum capacitors can provide high capacitance in a compact package along with stable electrical performance, making them useful in demanding power systems. Industry reporting in 2026 points to AI servers as a growing source of tantalum capacitor demand.
When Mineral Supply Becomes a Strategic Bottleneck
Production concentration does not automatically translate into an AI advantage. Advanced chips, fabrication capacity, energy infrastructure, and capital all matter. However, when one or a handful of countries dominate production of a critical material, export restrictions or other supply disruptions can ripple through global technology supply chains.
That risk is already visible. China has introduced export controls on gallium-related items and selected medium and heavy rare-earth items in recent years. Those measures have encouraged governments and companies elsewhere to pursue alternative suppliers and new production capacity. In Central Africa, concentrated tantalum production presents a different set of challenges, including potential supply disruptions and responsible sourcing concerns.
As AI infrastructure expands, securing the minerals behind chips, servers, and power systems could become increasingly important alongside securing the chips themselves.
Learn More on the Voronoi App
To see where the U.S. is most dependent on foreign mineral supplies, see Ranked: U.S. Import Reliance for 37 Critical Minerals on the Voronoi app.
Mapped: Where U.S. Jobs Are Most Exposed to AI
See which U.S. states have the highest share of AI-exposed jobs, led by Washington, Virginia, and Washington, D.C.
Published
October 1, 2026 7:17 am
Where AI Exposure Is Highest Across the U.S.
Key Takeaways
- Washington has the highest share of AI-exposed jobs, at 5.7% of its workforce.
- California has the largest number of AI-exposed positions overall, at roughly 724,000 jobs.
- Mississippi has the lowest share of AI-exposed jobs in the study, at 1.9%.
Artificial intelligence is becoming capable of performing tasks across a growing range of white-collar and technical occupations.
This visualization maps all 50 states and Washington, D.C., by the share of workers employed in occupations considered highly exposed to AI-related disruption. It also highlights the states with the largest and smallest numbers of workers in these roles.
The data for this visualization comes from SmartAsset, using U.S. Bureau of Labor Statistics data and research from the Virginia Economic Information and Analytics Division. The analysis covers 26 occupations identified as having particularly high exposure to potential AI-related disruption.
AI exposure does not necessarily mean these jobs will disappear. Instead, it reflects how susceptible their tasks may be to changes such as automation, weaker hiring demand, wage pressure, or restructuring as AI tools become more capable.
Why Washington Tops the Map
Washington ranks first, with 5.7% of its workforce employed in highly AI-exposed occupations.
The state’s large technology sector helps explain its position, with companies such as Microsoft and Amazon supporting a significant concentration of software developers, programmers, database specialists, and other digital roles.
| Rank | State or District | AI-Exposed Jobs (%) |
|---|---|---|
| 1 | Washington | 5.7% |
| 2 | Virginia | 4.6% |
| 3 | District of Columbia | 4.5% |
| 4 | California | 4.0% |
| 5 | Utah | 4.0% |
| 6 | Maryland | 3.9% |
| 7 | Colorado | 3.7% |
| 8 | New Hampshire | 3.7% |
| 9 | Texas | 3.6% |
| 10 | North Carolina | 3.5% |
| 11 | South Dakota | 3.5% |
| 12 | Oregon | 3.4% |
| 13 | New Jersey | 3.4% |
| 14 | Massachusetts | 3.2% |
| 15 | Minnesota | 3.2% |
| 16 | Georgia | 3.2% |
| 17 | Arizona | 3.1% |
| 18 | New York | 3.1% |
| 19 | Tennessee | 3.1% |
| 20 | Nebraska | 3.1% |
| 21 | Florida | 3.0% |
| 22 | Connecticut | 2.9% |
| 23 | Michigan | 2.9% |
| 24 | Missouri | 2.8% |
| 25 | Illinois | 2.8% |
| 26 | Wisconsin | 2.8% |
| 27 | Rhode Island | 2.8% |
| 28 | West Virginia | 2.7% |
| 29 | Kansas | 2.7% |
| 30 | Pennsylvania | 2.7% |
| 31 | Iowa | 2.7% |
| 32 | Delaware | 2.7% |
| 33 | Vermont | 2.7% |
| 34 | Ohio | 2.6% |
| 35 | Alabama | 2.6% |
| 36 | Maine | 2.5% |
| 37 | Idaho | 2.5% |
| 38 | Montana | 2.5% |
| 39 | Nevada | 2.5% |
| 40 | Alaska | 2.4% |
| 41 | South Carolina | 2.4% |
| 42 | North Dakota | 2.3% |
| 43 | Kentucky | 2.3% |
| 44 | Oklahoma | 2.3% |
| 45 | Louisiana | 2.3% |
| 46 | Indiana | 2.2% |
| 47 | Arkansas | 2.2% |
| 48 | Wyoming | 2.2% |
| 49 | New Mexico | 2.1% |
| 50 | Hawaii | 2.1% |
| 51 | Mississippi | 1.9% |
Virginia follows at 4.6%, reflecting its mix of technology firms, federal contractors, and knowledge-based employment. Washington, D.C., ranks third at 4.5%, while California and Utah round out the top five at 4.0% each.
At the other end of the ranking, Mississippi has the lowest share in the study, at 1.9%.
California Has the Most AI-Exposed Jobs
California has the largest absolute number of workers in highly exposed occupations, with approximately 724,000 positions.
Texas follows with about 500,000, while New York and Florida each have roughly 301,000.
| Rank | State | States With the Most AI-Exposed Jobs |
|---|---|---|
| 1 | California | 724K |
| 2 | Texas | 500K |
| 3 | New York | 301K |
| 4 | Florida | 301K |
| 5 | Washington | 202K |
At the other end of the scale, Wyoming has just 6,000 AI-exposed positions, followed by Alaska and Vermont at about 8,000 each.
| Rank | State | States With the Fewest AI-Exposed Jobs |
|---|---|---|
| 1 | Wyoming | 6K |
| 2 | Alaska | 8K |
| 3 | Vermont | 8K |
| 4 | North Dakota | 10K |
| 5 | Montana | 13K |
What Types of Jobs Are Most Exposed to AI?
The 26 occupations span technology, communications, administration, finance, and other knowledge-based fields.
Mathematicians rank as the most exposed occupation, followed by proofreaders, correspondence clerks, court reporters, and media and communication workers. Computer programmers, database administrators, web developers, software developers, writers, translators, payroll clerks, and bookkeeping workers also appear on the list.
Many of these roles involve processing information, generating or reviewing text, working with structured data, or performing routine digital tasks, all areas where generative AI and other automation tools have advanced quickly.
Still, exposure should be interpreted as the potential for jobs to change rather than a direct estimate of how many positions will ultimately be eliminated.
Learn More on the Voronoi App 
To learn more about this topic, check out this graphic on the smartest AI models in 2026.
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